Lulus Return Policy: Returns, Refunds, Fees & Exchanges

The Lulus return policy generally gives U.S. customers 30 days from delivery to return eligible items. Returned merchandise must meet Lulus’ condition requirements, and final sale products are generally excluded from returns and refunds. For standard mailed returns using an eligible Lulus return method, a $6.95 return shipping fee is deducted from the refund, while eligible customers can choose online store credit as a free return option. Lulus also offers no-cost exchanges on qualifying U.S. orders for the same style in another size or color. Refund processing typically takes 10–14 business days after the return reaches the Lulus warehouse.

This guide covers the current U.S. policy, including return eligibility, item condition, fees, refunds, exchanges, final sale merchandise, damaged orders, and common reasons a return may be rejected.

Lulus Return Policy at a Glance

Understanding the Lulus Return Policy

For eligible U.S. purchases, Lulus currently requires returns to be made within 30 days of delivery. The delivery date, rather than the order date, starts the standard return period.

Meeting the deadline alone does not guarantee a refund. The merchandise must also satisfy Lulus’ return-condition requirements. Clothing generally needs to remain in new, original condition, with required vendor or return security tags attached. Items that have been worn, used, altered, washed, damaged, or contaminated may be rejected.

Final sale merchandise follows different rules and generally cannot be returned for a refund or online store credit.

International customers should not rely on these U.S. rules because Lulus maintains separate international return policies. Exchanges are also limited to eligible orders shipped within the United States.

What Condition Must Returned Items Be In?

Lulus requires returned merchandise to satisfy specific condition standards. For clothing, items should remain new and in their original condition, with all required tags attached.

Lulus may reject clothing showing evidence of:

• Wear or use
• Washing
• Alterations
• Damage
• Scuffs or markings
• Makeup
• Hair or fibers
• Pet hair or dander
• Dust or dirt
• Deodorant
• Perfume
• Removed or tampered-with vendor tags
• Removed or tampered-with wardrobe ribbons, rivets, or return security tags

Items sold as sets must be returned as the correct set and sizes in which they were sold. Returned merchandise should also be placed inside appropriate protective packaging for shipment.

Shoes

Shoes must be returned with their original shoe box. The shoe box itself should not be used as the shipping container; it needs to be placed inside separate protective outer packaging.

Beauty and Wellness Products

Beauty and wellness merchandise must be unused, remain in its original packaging, and have its seal unbroken to qualify for return.

Handbags and Purses

If a handbag or purse was supplied with a dust bag, the original dust bag must accompany the return.

Accessories

Accessories generally need to be returned in their original packaging and as complete sets or pairs where applicable. Some accessories are not returnable, so customers should check the product’s stated return eligibility.

Can You Return Opened or Used Items?

Simply opening a package does not provide a universal answer because Lulus applies different condition requirements by product type.

For clothing, the key requirement is that the item remain in new, original condition. Merchandise that has actually been worn, washed, altered, damaged, or otherwise shows signs of use can be rejected.

Beauty and wellness merchandise has stricter requirements: products must be unused, remain in their original packaging, and retain an unbroken seal.

Customers should therefore treat a try-on differently from actually wearing or using an item. When trying on clothing, preserve every tag and security attachment and keep the garment clean and free of makeup, deodorant, perfume, hair, and other signs of use.

Exceptions and Non-Returnable Items

Not everything purchased from Lulus qualifies for the standard return process.

Important exclusions and restrictions include:

• Final Sale items: Not eligible for returns, refunds, or online store credit.
• Gift cards: Cannot be returned or refunded.
• Certain accessories: Return eligibility can vary and is identified on the applicable product page.
• Beauty and wellness products: Must remain unused, in original packaging, with the seal intact.
• Late returns: Returns postmarked after the applicable return window closes are not accepted.

Final sale merchandise deserves particular attention because limited exchange eligibility does not make an item returnable.

Lulus Final Sale Return Policy

Products designated Final Sale are not eligible for a return, refund, or online store credit.

However, some final sale items can qualify for a one-time size or color exchange of the same item. To qualify, the final price paid after discounts and promotions must be more than $20, and the requested replacement must be available.

The order confirmation indicates whether a final sale product qualifies for an exchange.

Final sale merchandise priced at $20 or less after discounts and promotions is not eligible for either a return or exchange. If an otherwise exchange-eligible final sale product has no requested size or color available, that does not convert the purchase into a refundable return.

All final sale merchandise sent back through an approved exchange must still satisfy Lulus’ applicable item-condition requirements.

How to Return an Item to Lulus

Eligible U.S. customers can start the process through the Lulus Return Portal or through the available return options presented for their order.

A typical return involves:

1. Locate the eligible order and begin the return request.
2. Select the merchandise being returned.
3. Choose from the return methods currently available for that order.
4. Select the applicable refund method.
5. Prepare the merchandise according to Lulus’ return-condition requirements.
6. Place the merchandise inside protective outer packaging, such as a box or poly mailer.
7. Follow the label, QR-code, or shipping instructions provided for the selected return method.
8. Send the merchandise back within the applicable return window.
9. Keep your return confirmation or carrier/drop-off evidence until the refund has been completed.

Only return methods for which an order is eligible will appear during the return process.

Packaging Your Return

Returned items need protective outer packaging. Lulus warns against placing a return label directly on product packaging because doing so may result in the return being denied.

Shoes are a good example: the original shoe box needs to be preserved and placed inside a separate shipping container rather than used as the mailing box itself.

Location Restrictions

Return methods are not identical for every U.S. address. Lulus states that some locations, including Alaska and Hawaii, may not qualify for return labels or Happy Returns QR-code returns.

Lulus also does not provide prepaid return options for U.S. Territories or APO/FPO addresses. When the standard prepaid options are unavailable, customers are instructed to ship their return using an insured carrier to the provided return address.

What Do You Need to Make a Return?

Because Lulus primarily processes returns through the applicable order and online return system, customers should have access to their purchase information when initiating a return.

More importantly, the physical merchandise needs to meet all applicable condition requirements. Depending on the product, that can mean keeping:

• Vendor tags
• Return security tags
• Wardrobe ribbons or rivets
• Original shoe box
• Beauty-product seals
• Original accessory packaging
• Dust bags supplied with handbags or purses
• All pieces belonging to a set

Do not remove a security attachment simply because an item fits during an initial try-on. Removing or tampering with required return-security tags can make clothing ineligible for return.

Online vs. In-Store Returns

Lulus’ current U.S. return system centers on initiating an eligible return through its online return process and using the return methods presented for the specific order.

Customers should not assume that every order has the same return method. Available options can depend on the order and location, and Lulus states that only eligible methods are displayed during the return process.

The standard 30-day return window and merchandise-condition requirements still need to be met regardless of which eligible return method is offered.

Return Shipping Fees and Other Charges

The standard Lulus return shipping fee is currently $6.95 per return shipment, which is deducted from the customer’s refund when applicable.

Lulus also offers an eligible free return option when the customer chooses a refund in online store credit, subject to applicable eligibility and payment restrictions.

This distinction matters: choosing online store credit can change the cost of an eligible return, but it also changes where the refunded value goes.

Orders paid with Klarna are not eligible for refunds in online store credit.

Are Original Shipping Charges Refunded?

No. Lulus states that original shipping charges are not refunded, and return shipping fees are also non-refundable.

The original delivery charge and the cost associated with returning merchandise are separate expenses. A customer receiving a merchandise refund should therefore not automatically expect the original shipping amount to be included.

Refund Methods and Processing Times

Eligible Lulus refunds can generally be issued either to the original payment method or as online store credit, subject to payment-method restrictions.

Lulus asks customers to allow 10–14 business days after the return arrives at its warehouse for the return to be processed. A confirmation email is sent after the refund has been issued.

That processing period does not include the time it takes to ship the return back to the warehouse.

Refunds cannot be redirected to an unrelated card or alternative payment method. If online store credit has already been issued and used, it cannot later be converted into a credit-card refund because the credit becomes the original payment source for the subsequent purchase.

Does Lulus Offer Exchanges?

Yes. Lulus offers no-cost exchanges for eligible items on orders shipped within the United States during the original order’s return window.

An eligible exchange is limited to the same style in another size or color, subject to availability. The replacement must be equal to or lower in price.

Lulus does not support exchanging an item for a completely different product or for a higher-priced replacement.

Only one exchange per item is permitted.

Orders paid using Afterpay, Klarna, or entirely with online store credit are not eligible for exchanges. International orders are also excluded from the U.S. exchange program.

The 10-Day Exchange Rule

The exchange process has an important deadline that is separate from the standard return window.

After an exchange replacement is delivered, the customer has 10 days from delivery to return either the original item or the exchanged item as required. If Lulus does not receive one of the items within the applicable 10-day period, the replacement item’s cost can be charged to the original payment method.

A replacement item itself has a 10-day return window from its delivery date, based on tracking information.

Starting an exchange does not extend the original item’s normal return deadline.

Damaged, Defective, Incorrect, or Missing Items

If an order arrives damaged, incorrect, or with something missing, Lulus instructs customers to contact Customer Service within the 30-day return window before initiating a standard return.

This is important because an order-fulfillment problem should not automatically be handled as an ordinary change-of-mind return.

Customers should preserve the merchandise, packaging, and relevant order information while contacting Lulus so the issue can be reviewed through the appropriate process.

Gift Returns and Gift Card Purchases

Lulus gift cards themselves cannot be returned or refunded.

For merchandise purchased using eligible payment methods, the available refund destination depends on the original payment arrangement and the refund option selected during the return process. Lulus does not issue a refund to an unrelated card or alternative payment source.

Customers returning merchandise received as a gift should therefore review the available options for that specific order rather than assuming the refund can be transferred to any desired payment method.

Sale, Clearance, and Final Sale Returns

A discounted price by itself should not be confused with a Final Sale designation.

The decisive factor is whether Lulus identifies the merchandise as final sale. Products marked Final Sale are excluded from refunds and online store credit.

Some qualifying final sale merchandise costing more than $20 after discounts and promotions can receive a one-time same-item size or color exchange, subject to availability and the eligibility shown with the order. Final sale merchandise costing $20 or less after discounts and promotions cannot be returned or exchanged.

Always check the item’s stated status rather than assuming every discounted purchase follows the same rule.

What Happens If the Return Window Has Passed?

Lulus states that returns postmarked after the applicable return window closes will not be accepted.

For standard eligible merchandise, this makes the 30-day-from-delivery deadline important. Customers should initiate and send the return early enough to comply with the applicable deadline rather than merely opening a return request and holding the merchandise.

Exchange replacements have an even shorter applicable period: replacement merchandise generally has a 10-day return window from delivery.

How to Track Your Return and Refund

After sending a return, retain any carrier tracking information, QR-code/drop-off confirmation, or other evidence showing that the package was handed over.

Lulus provides updates when a return is received and processed and sends a confirmation email after the refund has been issued. The company’s standard U.S. processing estimate is 10–14 business days after the return reaches the warehouse.

If tracking shows delivery but the normal processing period has not yet passed, the return may simply still be awaiting warehouse processing.

Common Reasons a Return May Be Denied

A Lulus return may be rejected when it fails to meet the applicable policy requirements. Documented reasons include:

• Sending the return after the applicable return window
• Attempting to return Final Sale merchandise
• Returning clothing that has been worn, washed, altered, or used
• Removing or tampering with required tags or security attachments
• Returning merchandise with makeup, perfume, deodorant, hair, dirt, dander, or other evidence of wear
• Failing to return a set as originally sold
• Returning shoes without the original shoe box
• Returning sealed beauty or wellness merchandise after use or after breaking the seal
• Omitting an original dust bag where one was supplied with a handbag
• Failing to meet category-specific packaging or condition requirements

Lulus states that when an ineligible item is sent back, it is not liable for refunding or returning that merchandise and cannot guarantee that the rejected item can be sent back to the customer.

What to Do If Your Return Is Denied

If Lulus rejects a return, first identify the exact requirement the merchandise failed to meet.

Review:

• The item’s original eligibility
• Whether it was designated Final Sale
• The delivery and return dates
• Required tags and security attachments
• Product-specific condition requirements
• Whether all pieces and accessories were included
• The exchange deadline if the item was a replacement

If the rejection appears related to a damaged, incorrect, or missing order rather than an ordinary return, contact Lulus Customer Service and provide the relevant order information.

Do not send an item back again without confirming that it qualifies for the applicable return process.

Tips for a Smoother Lulus Return

Treat the 30-day window as a firm deadline rather than waiting until the last day. Decide whether to keep an item while all tags, security ribbons, packaging, and accessories are still intact.

When trying on clothing, avoid makeup, perfume, deodorant, pet hair, and anything else that could leave evidence of wear. Try shoes indoors and preserve their original box.

For mailed or drop-off returns, keep proof of handoff and tracking until the refund has been completed.

If you choose an exchange, pay particular attention to the 10-day replacement-item deadline, because exchanging an item does not restart or extend the original return window.

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Frequently Asked Questions

How Many Days Do I Have to Return Something to Lulus?

For eligible U.S. merchandise, the current standard Lulus return window is 30 days from delivery. Returns sent after the applicable return window closes are not accepted.

Does Lulus Charge for Returns?

Lulus currently charges $6.95 per eligible return shipment, deducted from the refund. An eligible return for online store credit can provide a free return option, subject to restrictions.

Can I Return a Final Sale Item to Lulus?

No. Final Sale merchandise is not eligible for a return, refund, or online store credit. However, select final sale items costing more than $20 after discounts and promotions may qualify for a one-time same-item size or color exchange when the desired replacement is available.

Can I Exchange a Lulus Item for Another Size?

Eligible U.S. orders can qualify for a no-cost exchange for the same style in another size or color, subject to availability. The replacement must be equal to or lower in price, and only one exchange per item is permitted.

How Long Does a Lulus Refund Take?

Lulus asks customers to allow 10–14 business days after the return reaches its warehouse for processing. A confirmation email is sent when the refund has been issued. Shipping transit time back to the warehouse is separate from this processing period.

Can I Return Worn Clothing to Lulus?

Generally, no. Clothing must remain in new, original condition. Items showing wear or use, washing, alterations, makeup, perfume, deodorant, dirt, hair, dander, damage, or similar signs can be rejected. Required vendor and security tags must also remain attached.

Does Lulus Refund the Original Shipping Cost?

No. Lulus states that original shipping charges and return shipping fees are not refunded.

What Should I Do If Lulus Sent the Wrong or a Damaged Item?

Contact Lulus Customer Service within the 30-day return window before initiating a normal return if the order arrived damaged, incorrect, or missing an item.

Conclusion

The current U.S. Lulus return policy gives customers 30 days from delivery to send back eligible merchandise that satisfies the company’s condition requirements. Standard eligible return shipments carry a $6.95 return fee, while qualifying returns for online store credit can use a free return option. Refund processing generally takes 10–14 business days after warehouse receipt.

The biggest exceptions involve Final Sale merchandise, product-specific condition requirements, and exchanges. Keep all tags, security attachments, packaging, and accessories intact, and remember that exchange replacements have their own short 10-day deadline. Starting the return early and retaining proof of shipment can help prevent avoidable eligibility and refund problems.