Foot Locker Return Policy: 45-Day Returns, Refunds, Fees, and Exchanges

The Foot Locker return policy generally allows customers in the United States to return or exchange eligible merchandise within 45 days, provided the items are unworn, in new condition, and accompanied by their original packaging and tags. However, the starting point for the return window depends on how the purchase was made: online orders generally follow the original shipment date, while in-store purchases follow the purchase date.

Customers can return eligible purchases at a Foot Locker store or use the ReadyReturns system to mail them back. In-store returns are free, while nonmembers generally pay a $6.99 shipping fee for mailed refunds using Foot Locker’s prepaid label. FLX Rewards members can qualify for free online returns.

This guide explains return deadlines, receipt requirements, refund processing, exchanges, damaged merchandise, return fees, and important restrictions.

Foot Locker Return Policy at a Glance

Understanding the Foot Locker Return Policy

Foot Locker’s standard return period is 45 days for eligible merchandise. Customers can request a refund or exchange if the product meets the retailer’s condition and packaging requirements.

The policy applies to qualifying footwear, clothing, and other merchandise sold by Foot Locker.

To qualify for a standard return, merchandise must generally:

• Be unworn and in new condition.
• Include original tags and hang-tags.
• Be returned with original boxes and bags.
• Meet the applicable return deadline.
• Include the required purchase information.

Foot Locker reserves the right to reject returns that do not meet these conditions.

When Does the 45-Day Return Period Begin?

The return deadline depends on the purchase channel.

Online purchases: Foot Locker’s general policy measures the 45-day period from the original shipment date.

In-store purchases: The store policy measures 45 days from the original purchase date.

One important detail is that Foot Locker’s separate ReadyReturns instructions also reference 45 days from the purchase date. Because these official instructions use different starting points for some online returns, customers should check the deadline shown for their order in ReadyReturns or confirm with customer service before shipping.

A mailed return also needs to reach Foot Locker within the applicable deadline. Do not assume sending the package on the final day is sufficient.

Return Windows by Product Category

Foot Locker does not publish a separate standard return period for every type of merchandise in its general U.S. policy. Instead, its 45-day policy applies broadly to eligible items, with condition requirements and individual restrictions determining whether a return qualifies.

Sneakers and Athletic Shoes

Sneakers are among the most common purchases customers need to return.

Foot Locker requires returned shoes to be unworn and in new condition. The original shoebox and included materials must accompany the return.

If the shoes do not fit properly, Foot Locker offers eligible exchanges without a return-label charge.

Trying on shoes to check their fit is different from wearing them for regular outdoor use. Foot Locker’s condition requirement still applies, so shoes showing wear may fail inspection.

Clothing and Apparel

Clothing must meet the same general new-condition and original-tag requirements.

Customers should avoid removing tags or wearing an item for regular use before deciding whether to keep it.

The general policy does not establish separate return windows for each apparel type. Check any item-specific restrictions shown with the purchase.

Limited-Release Sneakers

Purchases made through Foot Locker’s sneaker release reservation system can be returned when they qualify under the return policy.

For example, a customer who receives sneakers through the Ship to Me release process may return the pair if it is no longer wanted.

However, winning a release reservation does not waive the standard condition requirements. Exchange availability may also be limited because certain sneaker releases sell out.

What Condition Must Returned Items Be In?

Returned Foot Locker merchandise must be unworn, in new condition, and accompanied by its original packaging and tags.

The requirement applies to refunds and exchanges.

For footwear, this means keeping the original shoebox and any included product materials. For apparel, customers should preserve the original tags and avoid wearing or altering the merchandise.

Foot Locker may reject an item if its condition does not meet the return policy.

Is the Original Shoebox Required?

Yes. Foot Locker states that returned or exchanged merchandise must include the original boxes and bags.

A shoe return without its original shoebox may therefore fail to satisfy the stated return conditions.

When mailing shoes, place the original shoebox inside a separate shipping carton whenever possible. This helps protect the manufacturer’s packaging during transit.

Can You Return Shoes After Trying Them On?

Trying shoes on to evaluate sizing is not automatically equivalent to wearing them for normal use.

However, Foot Locker does not provide a blanket guarantee that every tried-on pair will be accepted.

The shoes must still qualify as unworn and in new condition when returned.

Can You Return Opened or Used Items?

Foot Locker distinguishes between ordinary returns of unwanted merchandise and returns involving potentially defective products.

Opened Packaging

Opening a box does not necessarily make a product ineligible, provided the merchandise remains unworn, new, and complete with its original packaging and tags.

The final determination depends on whether the returned item satisfies Foot Locker’s condition requirements.

Used Shoes and Clothing

Foot Locker’s standard policy does not permit routine returns of worn merchandise simply because the customer changes their mind.

Shoes that have been used regularly, or clothing that no longer qualifies as new, may be rejected.

Used Items With Possible Manufacturing Defects

A different process applies when a product develops a suspected defect after use.

Foot Locker requires the item to be submitted for review within its applicable 45-day period.

Its returns team evaluates whether the problem qualifies as a defect.

If the product is determined to be defective, Foot Locker processes the return under its policy. If the defect claim is rejected, the merchandise is sent back to the original shipping address associated with the order.

This is an inspection process, not an unconditional right to return worn products.

Exceptions and Non-Returnable Items

Foot Locker’s standard return policy has several important limitations.

Returns Outside the Allowed Period

Foot Locker states that returns received after the applicable 45-day deadline will not be accepted and may be sent back to the customer.

Worn or Incomplete Merchandise

Items that do not meet the retailer’s condition requirements may be refused.

This includes merchandise that is no longer in new condition or is missing required original packaging or tags.

International Returns

Foot Locker’s U.S. returns operation does not accept returns or exchanges shipped from outside the United States or U.S. territories.

Customers should not assume that a purchase can be returned internationally through the U.S. ReadyReturns process.

FLX Rewards Redemptions

FLX Rewards benefits and merchandise purchases are not interchangeable.

Foot Locker’s FLX program terms state that reward redemptions are final and cannot be returned as ordinary merchandise.

Item-Specific Restrictions

Foot Locker does not identify every possible excluded product in its general return-policy summary.

Customers should review the terms associated with the product or order rather than assume that every discounted, promotional, or limited-release item has identical return eligibility.

How to Return an Item to Foot Locker

Foot Locker supports both store returns and mailed returns for eligible purchases.

The most convenient option depends on whether the item was purchased online or in a store and whether the customer wants a refund or exchange.

Returning an Item In Store

Foot Locker accepts eligible online and in-store purchases at its retail locations.

To make a store return:

1. Confirm that the merchandise is within the applicable return window.
2. Keep the item unworn and in new condition.
3. Gather the original packaging, tags, and proof of purchase.
4. Visit a Foot Locker retail location.
5. Request a refund or exchange.
6. Keep the return confirmation for your records.

Store returns do not carry the $6.99 ReadyReturns shipping fee.

For purchases accompanied by a valid receipt, eligible unworn merchandise qualifies for a refund to the original payment method or an exchange within the store’s 45-day return period.

Returning an Online Order by Mail

Foot Locker uses its ReadyReturns portal for eligible mail returns.

Follow these steps:

1. Access the ReadyReturns portal through Foot Locker’s official return assistance system.
2. Identify the purchase using the requested order details.
3. Choose the eligible merchandise you want to return.
4. Select a refund or exchange, where available.
5. Follow the return instructions and obtain the provided shipping label.
6. Pack the merchandise with its original boxes, bags, and tags.
7. Send the package using the instructed return method.
8. Retain the tracking number until the refund or exchange is completed.

For nonmembers requesting a refund, using the ReadyReturns label generally results in a $6.99 fee deducted from the refund.

Eligible FLX Rewards members receive free online returns under the program’s conditions.

Foot Locker does not accept cash-on-delivery return packages.

Returning an In-Store Purchase by Mail

Customers may also request a mail refund for merchandise originally paid for in a Foot Locker store.

However, special rules apply.

The original receipt must be included with the return. Without that receipt, Foot Locker states that the mailed return will not be accepted and will be sent back.

For in-store purchases handled through the online returns team, refunds are issued by check through the mail rather than through the standard online payment refund process.

The online returns team cannot process exchange requests for items originally paid for in a physical store. Customers seeking an exchange for those purchases should visit a Foot Locker store.

What Do You Need to Make a Return?

The required information depends on the type of return.

For a standard return, customers should have:

• The merchandise being returned.
• Original boxes, bags, and tags.
• The purchase receipt or relevant order information.
• The original order number for an online purchase.
• The original payment details when needed to resolve a refund issue.

A valid receipt is particularly important for receiving a standard refund on merchandise originally purchased in a store.

For mailed returns of in-store purchases, the original receipt is specifically required.

Keeping the original receipt also makes it easier to establish the purchase date and confirm the amount paid.

Can You Return an Item Without a Receipt?

Yes, Foot Locker may permit an exchange without a receipt for eligible unworn merchandise returned to a store, but this is not the same as guaranteeing a cash or card refund.

Under its in-store policy, merchandise without a receipt may be exchanged at the lowest selling price recorded during the previous 60 days.

That valuation may reflect discounts or promotional prices.

Foot Locker also requires verification through a phone number and two-factor authentication.

For example, if an item has been discounted since its original purchase, the eligible exchange value may be lower than the amount originally paid.

The policy does not guarantee a refund to the original payment method when no receipt is provided.

Importantly, in-store purchases mailed back for a refund require the original receipt. The receiptless in-store exchange rule does not remove that requirement.

Online vs. In-Store Returns

The main differences involve deadlines, proof of purchase, fees, and how certain refunds or exchanges are processed.

Can You Return an Online Purchase to a Foot Locker Store?

Yes. Eligible online purchases can be returned at a local Foot Locker store.

This option avoids the return-label fee that applies to qualifying mailed refunds for customers without the relevant FLX Rewards benefit.

Can You Return a Store Purchase Online?

A store purchase can be submitted for a mailed refund when the applicable requirements are met.

However, Foot Locker requires the original receipt, and the refund is issued by check.

For an exchange of a store-paid purchase, visiting a physical store is the supported route.

Return Shipping Fees and Other Charges

Foot Locker’s return costs depend primarily on the return method, FLX Rewards eligibility, and reason for returning the item.

When Does the $6.99 Fee Apply?

The $6.99 charge applies when a customer who does not qualify for free FLX returns uses Foot Locker’s ReadyReturns label and chooses a refund.

The fee covers return postage and is deducted from the refund rather than being collected separately at the time of return.

Are There Restocking Fees?

Foot Locker’s return instructions state that restocking fees may apply, but they do not establish a universal restocking amount or identify every affected product in the general guidance.

Therefore, customers should not assume that every return carries a restocking fee.

Check the item-specific return information or ask Foot Locker customer service whether any additional fee applies.

What If You Ship the Package Yourself?

Foot Locker advises customers that it is not responsible for lost or damaged return shipments made through shipping methods other than its ReadyReturns label.

If another shipping method is used, retain the carrier tracking number and proof of shipment.

Foot Locker also does not accept COD returns.

Are Original Shipping Charges Refunded?

Original shipping charges are generally nonrefundable for ordinary Foot Locker returns.

For example, if a customer decides that a pair of sneakers is the wrong style and returns it for a refund, the original delivery charge is not normally refunded.

An exception applies when merchandise arrives incorrect, damaged, or defective.

For qualifying returns involving these problems, Foot Locker states that the original standard shipping fee is refunded and the $6.99 ReadyReturns shipping charge is waived.

This distinction matters because the original delivery charge and return shipping fee are separate costs.

Refund Methods and Processing Times

Foot Locker generally refunds eligible returns to the original payment method.

The overall time depends on how the return is delivered, how long the returns facility takes to process it, and the payment provider.

How Long Do Mailed Returns Take?

Foot Locker provides the following general timeline:

• Return transportation: ReadyReturns shipments typically take 5–6 business days to reach the returns facility.
• Return processing: Allow up to 2 weeks after the return arrives at the facility.
• Payment processing: Additional time depends on the original payment method.

Shipping disruptions, holidays, and busy shopping periods may extend these timelines.

Refund Processing by Payment Method

These periods are not guaranteed total turnaround times from the day a customer mails a package.

For Klarna, Foot Locker’s refund guidance and return-timeline guidance publish slightly different processing estimates. Customers should allow for the longer stated range and review their Klarna account for payment adjustments.

Klarna Returns

When an order paid through Klarna is returned, the refund amount is used to adjust the installment arrangement.

Depending on how much has already been paid, the customer may receive money back or continue owing an adjusted balance.

Customers remain responsible for scheduled Klarna payments while the return is being processed.

Afterpay Returns

For Afterpay purchases, Foot Locker processes the return under its standard policy, and the payment schedule is adjusted afterward.

Installment adjustments generally begin with the latest payments and work backward.

For qualifying monthly-payment purchases, previously paid interest is not refunded under the stated terms.

Refunds to Prepaid Cards

Purchases made with a prepaid Visa, Mastercard, American Express, or Discover card are refunded to the original card.

Foot Locker recommends keeping that card throughout the return eligibility period.

If the original prepaid card is no longer available, customers may request a gift-card refund arrangement before the return refund is finalized.

Once a refund has been processed, Foot Locker states that it cannot redirect the refund to another payment method.

Does Foot Locker Offer Exchanges?

Yes. Foot Locker allows exchanges for eligible merchandise within the applicable return period.

Its fit guarantee provides free exchanges when the merchandise qualifies and a suitable replacement is available.

Exchanging Shoes for Another Size

If sneakers do not fit correctly, customers can request an exchange as long as the original pair remains eligible under the return policy.

Exchanges depend on inventory availability.

If the requested replacement item is unavailable, Foot Locker issues a refund instead.

Exchanges by Mail

Customers can request eligible exchanges through ReadyReturns.

When the requested replacement is available, Foot Locker does not charge for the ReadyReturns exchange label.

After the return arrives, Foot Locker advises allowing up to 2 weeks for exchange processing.

Once the new exchange order is created, the customer should receive an order confirmation email within 24 hours of that order entering the system.

The replacement is then shipped using standard shipping, generally listed as 5–7 business days.

An exchange transaction may involve a refund of the original order and a new charge for the replacement.

Can You Exchange Something Bought in Store by Mail?

Not through Foot Locker’s online returns team.

Customers who paid for an item in a physical store should visit a store to request an exchange.

Damaged, Defective, or Incorrect Items

Foot Locker has a separate process for merchandise that arrives damaged, is incorrect, or appears defective.

Customers should report these issues to the official customer service team immediately.

The applicable 45-day return requirement still matters.

What If Your Shoes Arrive Damaged?

Contact Foot Locker customer service as soon as possible if a shipment arrives with damaged or visibly worn merchandise.

Foot Locker may help arrange a replacement order if the item is available.

If the product is unavailable, the customer must return it through an eligible in-store or mail process for a refund.

For qualifying incorrect, damaged, or defective merchandise, the standard $6.99 return-label charge is waived and the original standard delivery fee is refunded.

What If Foot Locker Sends the Wrong Item?

Report the incorrect merchandise to customer service immediately.

Keep the item and its original packaging available for return.

Foot Locker’s refund policy provides an exception to its normal shipping-charge rules for qualifying incorrect-item returns.

What If a Defect Appears After Wearing the Shoes?

A suspected manufacturing defect discovered after use requires inspection.

The item must be returned within the applicable 45-day period.

Foot Locker’s returns team will determine whether the problem qualifies as a defect.

If approved, a refund is processed under the return policy. If rejected, the item is sent back to the original shipping address.

This process does not guarantee that ordinary wear or damage caused by use will qualify for a refund.

Gift Returns and Gift Card Purchases

Foot Locker’s refund policy generally directs eligible refunds to the original payment method.

This is important for customers returning merchandise received as a gift.

Returning Merchandise Received as a Gift

Foot Locker’s general return guidance does not establish a universal gift-return refund method that applies without proof of purchase.

If the recipient has the original receipt, they can use it to establish return eligibility.

Without a receipt, an eligible in-store exchange may be possible under the retailer’s receiptless exchange rules.

Customers who want to avoid sending a refund to the original purchaser’s payment method should ask Foot Locker about available options before completing the return.

Returning Products Purchased With a Gift Card

Merchandise purchased with a Foot Locker gift card can be returned under the applicable merchandise-return rules.

Foot Locker lists a typical 1–2 business day processing period for gift-card refunds.

Returning merchandise bought with a gift card is different from returning an unused gift card itself.

Foot Locker’s general merchandise-return guidance should not be interpreted as a guarantee that gift cards themselves are refundable.

Sale, Clearance, and Final Sale Returns

Foot Locker’s general policy does not state that every discounted item is automatically excluded from returns.

An item purchased during a promotion may qualify for a standard return if it meets the applicable deadline and condition requirements.

However, customers should distinguish between:

• A regular item sold at a promotional price.
• A clearance item with any specifically stated restrictions.
• An item expressly designated final sale.

A reduced price alone does not establish that the product is final sale.

Always review any restrictions attached to the specific product before returning it.

Foot Locker Holiday Return Policy

Foot Locker’s standard published U.S. return policy provides a 45-day window.

A separate, verified holiday extension for the 2026 holiday shopping season has not been established in the current general policy information.

Customers buying holiday gifts should therefore plan around the normal return deadline unless Foot Locker publishes a specific extension that applies to the order.

Do not assume that a seasonal extension offered in a previous year automatically applies to purchases made in 2026.

FLX Rewards Membership Return Benefits

Foot Locker’s FLX Rewards program provides an important return-related benefit: free qualifying online returns.

The program is free to join and includes membership tiers X1, X2, and X3.

Free online returns are available to eligible members across the tiers.

How FLX Free Returns Work

Members in good standing qualify for free online returns under Foot Locker’s stated membership terms.

However, the membership terms specify that customers must be logged into their FLX Rewards account when placing an order to qualify for the free-return benefit.

Joining after purchasing an item should not be assumed to retroactively qualify that order.

The benefit also remains subject to the retailer’s normal return requirements.

Does FLX Membership Extend the Return Window?

Foot Locker’s listed FLX benefits do not establish a general extension beyond the standard 45-day return period.

Free online returns should not be confused with additional time to return merchandise.

What Happens to FLX Cash When You Return Something?

When merchandise purchased using FLX Cash is returned, Foot Locker credits the original member’s account with points corresponding to the prorated FLX Cash amount applied to the returned items.

The program may also adjust points earned on returned purchases.

These adjustments are different from an ordinary refund to a bank card.

Return Policy vs. Manufacturer Warranty

Foot Locker’s return policy and a product manufacturer’s warranty serve different purposes.

The return policy determines whether merchandise can be returned or exchanged under Foot Locker’s published conditions and deadlines.

A manufacturer’s warranty, when applicable, may address certain product defects under separate manufacturer terms.

Foot Locker provides a defect-inspection process for items returned within its applicable 45-day period.

After that period, customers should not assume Foot Locker will continue accepting returns based solely on a claimed defect.

If the product has an applicable manufacturer warranty, the customer may need to contact the manufacturer directly.

Warranty coverage, duration, and exclusions depend on the specific product and manufacturer.

What Happens If the Return Window Has Passed?

Foot Locker’s standard return policy does not provide a guaranteed late-return extension.

Returns received after the applicable 45-day deadline are not accepted and may be returned to the sender.

If the deadline has expired, customers can review whether the product has separate manufacturer warranty coverage or another applicable remedy.

However, neither a warranty claim nor a customer-service inquiry guarantees that Foot Locker will approve an otherwise ineligible return.

How to Track Your Return and Refund

Customers making mailed returns should save their order number and return tracking number.

Foot Locker specifically recommends keeping these details available in case customer service needs to investigate the return.

For a mailed package, customers can use the carrier’s tracking information to determine whether the parcel has reached the returns facility.

Once delivery is confirmed, Foot Locker’s published processing period can help establish when to follow up about an outstanding refund.

The customer should also monitor their original payment account for the refund.

If a refund does not appear after the applicable processing period, contact customer service with the return details.

Common Reasons a Return May Be Denied

Foot Locker may reject a return when the merchandise or request fails to satisfy the applicable policy.

Documented reasons include:

• The return was received after the allowed deadline.
• The product is worn or not in new condition.
• Required original packaging or tags are missing.
• An in-store purchase mailed for a refund does not include the original receipt.
• A defective-item inspection determines that the product does not qualify.
• The return fails an applicable eligibility requirement.
• Return activity raises concerns about misuse of the policy.

Foot Locker also reserves the right to limit returns or exchanges if misuse is suspected.

What to Do If Your Return Is Denied

If Foot Locker refuses a return, first determine why the request did not qualify.

Ask customer service to identify the relevant policy requirement.

If the issue involves the return deadline, review the purchase or shipment date and the recorded delivery date of the returned parcel.

For proof-of-purchase problems, gather any available receipt or order confirmation.

For a rejected defective-item claim, request clarification about the inspection outcome.

If the return is ineligible under the standard policy, determine whether an applicable manufacturer warranty provides another option.

A customer-service review is not a guarantee that a policy exception will be granted.

How to Contact Foot Locker About a Return

Foot Locker provides customer support for questions involving returns, exchanges, refunds, and defective merchandise.

Official U.S. Customer Service:

• Phone: 1-800-991-6815
• Support Hours: 6 AM–11 PM Central Time, seven days a week
• Live Chat: Available through Foot Locker’s official help center during the listed support hours
• Virtual Assistant: Available through the help center, with escalation to a specialist or email follow-up when needed

Before contacting support, prepare your order number, purchase information, and any relevant return tracking details.

For defective or incorrect merchandise, explain the issue clearly and report it promptly.

Tips for a Smoother Foot Locker Return

A few practical steps can help customers avoid unnecessary return problems.

1. Check the deadline early. Online shipment dates and store purchase dates may differ, and mail returns need transit time.
2. Keep the original packaging. Retain shoeboxes, bags, tags, and included product materials until deciding whether to keep the item.
3. Avoid wearing merchandise before deciding. Ordinary returns require unworn, new-condition merchandise.
4. Use a store for eligible returns when convenient. Store returns avoid the ReadyReturns shipping fee.
5. Check FLX eligibility. Make sure qualifying orders were placed while logged into the FLX Rewards account.
6. Save return tracking information. Keep proof of shipment and delivery until the transaction is resolved.
7. Report defects immediately. Contact customer service promptly when merchandise arrives damaged, incorrect, or defective.
8. Keep prepaid payment cards. Refunds generally go back to the original card unless an alternative is arranged under the applicable rules.

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Frequently Asked Questions

How Many Days Do You Have to Return Something to Foot Locker?

Foot Locker generally allows eligible merchandise to be returned within 45 days. The standard in-store deadline starts from the purchase date, while the general online policy uses the original shipment date. Customers using ReadyReturns should confirm the applicable deadline shown for their order.

Can You Return Shoes to Foot Locker After Wearing Them?

Ordinary returns require shoes to be unworn and in new condition. Shoes that develop a suspected defect after use may qualify for inspection within the applicable 45-day period, but a refund is not guaranteed.

Can You Return Foot Locker Shoes Without the Box?

Foot Locker requires the original boxes, bags, and tags for returned or exchanged merchandise. A return without the original shoebox may be rejected.

Can You Return Something to Foot Locker Without a Receipt?

Eligible unworn merchandise may be exchanged in store without a receipt. The exchange value is based on the lowest selling price during the previous 60 days, and phone-number verification with two-factor authentication is required. A refund to the original payment method is not guaranteed without proof of purchase.

Can You Return an Online Foot Locker Order In Store?

Yes. Eligible online orders can be returned at Foot Locker retail locations. Store returns are free and avoid the shipping fee associated with certain mailed refunds.

Does Foot Locker Charge for Returns?

In-store returns are free. Nonmembers generally pay a $6.99 return-label fee for mailed refunds through ReadyReturns. Qualifying FLX Rewards members receive free online returns, and eligible exchanges using ReadyReturns do not carry the standard exchange-label fee.

How Long Does a Foot Locker Refund Take?

Mailed returns typically take 5–6 business days to reach the returns facility, followed by up to 2 weeks for processing. Credit and debit card refunds generally require another 5–7 business days after processing. Other payment methods have different timelines.

Does Foot Locker Offer Free Exchanges?

Yes. Foot Locker offers free eligible exchanges under its fit guarantee, subject to product condition and replacement availability. If the replacement is unavailable, a refund is issued instead.

Conclusion

The Foot Locker return policy generally provides a 45-day period for returning or exchanging eligible merchandise in the United States. Items must remain unworn, in new condition, and accompanied by their original packaging and tags. The applicable deadline depends on the purchase channel.

Eligible in-store returns are free, while nonmembers generally pay $6.99 for mailed refunds using ReadyReturns. Qualifying FLX Rewards members benefit from free online returns, and eligible exchanges are available when replacements are in stock.

Before returning an item, confirm the deadline, keep your receipt and packaging, and preserve shipping confirmation if returning by mail. For damaged or defective merchandise, contact Foot Locker promptly to follow the appropriate inspection or replacement process.