Victoria Secret Return Policy: 2026 Returns, Refunds, Exchanges & Holiday Rules

The Victoria Secret return policy generally allows customers to return eligible merchandise within 30 days, provided the items are unworn, unwashed, and in their original condition. This includes most bras, panties, lingerie, clothing, beauty products, sale merchandise, and gifts that meet the retailer’s return requirements.

However, the return deadline depends on how you purchased the item. For online orders, the 30-day period begins when your order ships. For purchases made at a Victoria’s Secret or PINK store, it begins on the purchase date.

Victoria’s Secret also offers free return shipping for qualifying U.S. online orders using its official return label. Customers can return eligible online purchases by mail or at participating U.S. stores.

There are important exceptions involving missing receipts, removed garment tags, gift cards, late returns, and purchases made through Amazon or TikTok Shop. Additionally, a special holiday return period applies to qualifying purchases made between October 28 and December 24, 2026.

This guide explains the current U.S. return rules, including eligibility, refund processing, return methods, fees, exchanges, and what to do when a return cannot be completed normally.

Victoria’s Secret Return Policy at a Glance

The following table summarizes the key U.S. return rules for Victoria’s Secret and PINK purchases.

These are the general U.S. policies. Certain products, promotional purchases, payment arrangements, and store locations may have additional conditions.

How Many Days Do You Have to Return Items to Victoria’s Secret?

Victoria’s Secret provides a standard 30-day return window for eligible purchases, but the starting date differs between online and in-store orders.

30-Day Return Policy for Online Purchases

For online purchases, customers generally have 30 days beginning on the date the order ships.

This is an important distinction because the return period does not begin when the package arrives at your home.

For example, if an order ships on March 1, its return deadline is calculated from that shipment date, even if delivery occurs several days afterward.

To avoid missing the deadline, check your shipment confirmation email rather than relying on the delivery date.

Qualifying online orders can be returned by mail or at a Victoria’s Secret or PINK store in the United States or U.S. territories.

30-Day Return Policy for In-Store Purchases

For merchandise purchased directly at a Victoria’s Secret store, the standard return period begins on the original purchase date.

Customers returning merchandise during this period must provide a valid receipt to qualify for a refund through the normal store-return process.

The merchandise must also satisfy the retailer’s condition requirements.

If you purchased an item on June 10, for example, you should calculate the return deadline from June 10 rather than from the date you first used or tried the product.

Can You Return Items After 30 Days?

Victoria’s Secret has different rules for store purchases returned after the standard return period.

For eligible merchandise purchased in a physical store, the retailer’s published policy allows customers to exchange items after 30 days rather than receive a standard refund.

These exchanges are subject to specific conditions:

• The merchandise must meet applicable return eligibility requirements.
• The item used for the exchange is valued according to its lowest selling price.
• If the replacement merchandise costs more than the applicable exchange value, the customer must pay the difference.
• If the replacement costs less than that value, the customer does not receive a refund or merchandise credit for the difference.

The standard store guidelines therefore do not guarantee a cash or original-payment refund for merchandise returned after the deadline.

For online purchases, separate terms may apply to returns received after 30 days. Victoria’s Secret’s U.S. shipping information indicates that certain late online returns may be refunded through a merchandise card.

Customers should confirm their specific online return eligibility before sending back an overdue order.

What Items Can Be Returned to Victoria’s Secret?

Victoria’s Secret generally accepts returns of merchandise that meets its published requirements, including regular-priced items, sale products, clearance merchandise, and gifts.

Eligible products must be unworn, unwashed, and otherwise in their original condition.

Can You Return Bras and Lingerie?

Yes. Bras and lingerie are generally returnable when they meet the retailer’s return requirements.

Products should remain in their original condition, and their sewn-in garment tags must not have been removed.

For example, a customer who ordered a bra in the wrong size may return it within the applicable period if it remains eligible.

Trying on an item to assess its fit should not be confused with wearing or using it. The published policy requires merchandise to remain unworn and in original condition, so customers should avoid use that could compromise eligibility.

Can You Return Panties and Underwear?

Victoria’s Secret’s general U.S. return guidance does not establish a blanket exclusion covering every panty or underwear purchase.

Instead, the retailer’s stated merchandise-condition requirements apply, including the need for items to be unworn, unwashed, and in their original condition.

Because underwear is a hygiene-sensitive category, customers should preserve any original packaging, attached tags, and protective materials.

Do not assume that underwear that has been worn or washed will qualify for return.

If an individual product has additional hygiene restrictions, follow those conditions.

Can You Return Perfume, Lotion, or Beauty Products?

Victoria’s Secret sells fragrances, lotions, body mists, and other beauty products.

Its general U.S. return guidance broadly covers eligible merchandise, but customers should not assume that every opened, substantially used, or altered beauty product automatically qualifies.

The retailer’s published general policy requires merchandise to remain in its original condition.

For unopened beauty products, retain the original packaging and purchase documentation.

If a perfume, lotion, or cosmetic product has been opened or used, contact Customer Care to confirm whether the particular item remains eligible before attempting a return.

Can You Return Sale and Clearance Items?

Yes. Victoria’s Secret explicitly includes sale and clearance merchandise in its general return guidelines.

A discounted purchase is not automatically excluded simply because it was sold at a reduced price.

However, the normal merchandise-condition rules still apply, and specific supplemental terms may affect an individual purchase.

Customers should check any special restrictions displayed when purchasing promotional merchandise.

What Items Cannot Be Returned to Victoria’s Secret?

Although the retailer’s standard policy covers many merchandise categories, certain products and conditions are excluded.

Important restrictions include:

• Garments with removed sewn-in tags: Items whose sewn-in garment tags have been cut or removed are excluded.
• Merchandise that fails condition requirements: Items that have been worn, washed, or otherwise changed from their original condition do not meet the standard policy.
• Gift cards: Gift cards generally cannot be returned or redeemed for cash, except for limited balances under the retailer’s stated terms.
• Certain customized or made-on-demand products: Special terms may restrict returns or exchanges except when merchandise arrives damaged or incorrect due to a retailer error.
• Products subject to additional purchase terms: Specific merchandise or transactions may carry supplemental restrictions.

Importantly, removable price tags and sewn-in garment tags are not treated identically.

Victoria’s Secret states that price tags are not always included with online purchases and are not required for those returns.

However, removing a sewn-in garment tag can make merchandise ineligible.

How to Return a Victoria’s Secret Online Order

Victoria’s Secret offers two primary options for returning eligible U.S. online purchases: returning by mail or visiting a store.

The appropriate method depends on your location and whether the merchandise satisfies the retailer’s return conditions.

How to Return Victoria’s Secret Items by Mail

Customers with eligible orders shipped within the United States can start a mail return through their online order history.

Follow these steps:

1. Visit the official Victoria’s Secret website and open your account’s Order History.
2. Find the order containing the merchandise you want to return.
3. Select the available Return option.
4. Choose Return by Mail when prompted.
5. Follow the instructions to obtain the official return label.
6. Pack your eligible merchandise securely.
7. Attach the return label according to the provided instructions.
8. Hand the package to the designated shipping carrier.
9. Keep your shipping receipt and tracking number until the refund is completed.

For orders shipped within the United States, Victoria’s Secret provides a free return label.

If the return page does not open correctly, check whether your browser’s pop-up blocker is preventing the process.

Customers experiencing technical problems should use the retailer’s official Customer Care options rather than mailing merchandise to an unverified address.

How to Return an Online Order in Store

Yes, Victoria’s Secret allows eligible online purchases to be returned at Victoria’s Secret or PINK stores in the United States and U.S. territories.

You can start the process online or bring the merchandise directly to a store with your purchase documentation.

To begin online:

1. Sign in to your Victoria’s Secret account.
2. Open Order History.
3. Select the order containing the items you want to return.
4. Begin the return process.
5. Choose Return in Store as the return method.
6. Follow the instructions and take your eligible merchandise to the store.

Alternatively, if the return option is unavailable through Order History, take the items and your order invoice to a Victoria’s Secret or PINK store.

If you do not have the invoice, the retailer accepts an order confirmation or shipment confirmation email as supporting purchase documentation.

In some cases, a store cannot complete an online return directly.

For example, when an associate cannot locate the purchase documentation or an order number contains only numbers and no letters, the store may need to send the merchandise to the distribution center.

This can increase the time required to complete the refund.

Can You Return an In-Store Purchase by Mail?

The standard U.S. mail-return procedure is published for online purchases.

Victoria’s Secret directs customers with store purchases to its separate store-return guidelines.

Therefore, customers should not assume they can mail a store purchase through the same online return process.

For a store-bought item, visit an appropriate Victoria’s Secret location or contact the original store for instructions.

Does Victoria’s Secret Offer Free Returns?

Yes. Victoria’s Secret offers free return shipping for eligible online purchases shipped within the United States when customers use its official free return label.

This benefit applies to qualifying U.S. online orders and should not be assumed to cover international shipments or independently arranged shipping services.

Are There Return Shipping Fees?

If you purchase shipping independently rather than using the available free label, do not assume that Victoria’s Secret will reimburse the expense.

The retailer also states that original shipping and handling charges are nonrefundable.

For example, if your original order included a shipping charge, returning the merchandise ordinarily does not result in a refund of that original delivery charge.

Does Victoria’s Secret Charge a Restocking Fee?

The retailer’s general U.S. return guidance does not specify a standard restocking fee for ordinary eligible merchandise returned through its published procedures.

However, this should not be interpreted as a guarantee covering every possible specialized product or supplemental purchase agreement.

Customers with merchandise subject to separate terms should check those terms before returning it.

Victoria’s Secret Refund Policy

Victoria’s Secret generally issues refunds through the original form and amount of payment when merchandise is returned within the applicable period and satisfies the relevant requirements.

For example, an eligible store purchase returned with a valid receipt within 30 days may be refunded to the original payment method.

Refund amounts can be affected by discounts, promotional offers, and qualifying merchandise returned from a larger order.

How Long Does Victoria’s Secret Take to Refund Money?

The timeframe depends on whether the return is processed directly in a store or sent to a distribution center.

For mailed returns, the shipping journey adds time before the processing period begins.

Victoria’s Secret advises customers to allow up to 14 business days for a mailed package to reach its Return Center.

Once tracking confirms delivery, the retailer’s return-status instructions describe processing within seven calendar days, followed by the applicable payment-posting period.

A refund confirmation email generally indicates that the retailer has processed the return, not necessarily that the funds have already appeared in your account.

Will You Receive the Full Purchase Price?

For a qualifying return, the refund is based on the original amount paid for the returned merchandise.

However, promotional discounts may change the refund calculation.

Victoria’s Secret prorates applicable promotions, discounts, coupons, offers, and free items associated with qualifying purchases.

For example, if a discount applied across multiple products and you return only one of them, the refund may reflect the portion of the discount allocated to that product.

The amount refunded may therefore be lower than the product’s original undiscounted selling price.

Original shipping and handling charges are not refundable under the standard policy.

Can You Get a Cash Refund?

Refunds for eligible purchases are generally issued through the original payment method.

A customer who paid using a credit card should normally expect the eligible refund to be directed back through that payment method.

Gift-card transactions and returns without valid purchase documentation may be handled differently.

Customers should not assume that merchandise purchased through a card or other electronic payment method can automatically be refunded in cash.

Victoria’s Secret Return Policy Without a Receipt

Victoria’s Secret has specific rules for store purchases returned without valid proof of purchase.

During the standard return period, a valid receipt is required to obtain a normal refund under the store policy.

However, customers without a receipt may still qualify for a merchandise exchange.

What Happens If You Lose Your Receipt?

For eligible in-store merchandise, Victoria’s Secret’s published policy allows an exchange when a valid receipt is unavailable.

The exchange uses the lowest selling price of the merchandise being returned.

This means the customer may not receive credit for the original purchase price if the current applicable exchange value is lower.

If the new merchandise is more expensive, the customer must pay the difference.

If it is less expensive, the retailer does not issue a refund or merchandise credit for the difference.

Is an ID Required for Returns Without a Receipt?

Yes. Victoria’s Secret requires a commonly recognized, current, valid government-issued ID for non-receipted exchanges.

Accepted identification categories include:

• U.S. state-issued identification
• Driver’s licenses, including qualifying U.S. and Canadian licenses
• Military identification
• Passports

The retailer states that identification information is used for return-abuse prevention.

Is There a Limit on No-Receipt Returns?

Yes. Victoria’s Secret limits non-receipted returns connected with exchanges to $250 within a 90-day period.

Defective merchandise is excluded from this particular stated limit.

This restriction is important for customers attempting multiple exchanges without receipts.

The limit does not mean that a customer is automatically entitled to exchange any item up to $250. Merchandise must still meet applicable eligibility requirements.

What If You Lost Your Online Order Invoice?

Online customers have additional ways to establish proof of purchase.

Victoria’s Secret allows customers returning eligible online merchandise in a store to present an order confirmation or shipment confirmation email when the original invoice is unavailable.

This can help associates locate the transaction and determine the appropriate return process.

Victoria’s Secret Exchange Policy

Victoria’s Secret offers exchange options for eligible merchandise, although the procedure can differ between store and online purchases.

Can You Exchange Items for Another Size or Color?

Yes. Customers seeking a different size or color can contact Victoria’s Secret Customer Care for exchange assistance.

For qualifying U.S. online orders, the retailer offers a process in which Customer Care places a new order and provides free standard delivery.

The customer then returns the unwanted merchandise for a refund.

This is different from simply mailing the original product and automatically receiving a replacement.

Customers should ensure the original merchandise remains return-eligible and follow the applicable instructions.

Can You Exchange Items in Store?

Eligible merchandise purchased in a store can generally be exchanged under the retailer’s store-return guidelines.

Within 30 days and with a valid receipt, customers may exchange merchandise or receive an eligible refund.

After the standard period, or without a receipt, exchanges remain subject to the retailer’s separate lowest-selling-price rules and identification requirements.

Does Victoria’s Secret Offer Free Shipping on Exchange Orders?

For qualifying U.S. replacement orders arranged through its Customer Care exchange process, Victoria’s Secret provides free standard delivery.

Its published exchange instructions direct customers to contact Customer Care to place the replacement order.

For payments using gift cards or Klarna, customers may need telephone assistance rather than the standard live-chat ordering process.

The free standard-delivery benefit for this exchange process is specific to the United States.

Victoria’s Secret Holiday Return Policy 2026

Victoria’s Secret has announced a special extended holiday return period for qualifying purchases made during its 2026 holiday shopping season.

2026 HOLIDAY RETURN WINDOW

Qualifying purchase period

Oct 28 – Dec 24

2026

Extended return deadline

Jan 30, 2027

For qualifying purchases

This extension gives customers additional time to return qualifying holiday purchases.

Which Purchases Qualify for the Holiday Extension?

Victoria’s Secret’s current return-policy announcement states that purchases made between October 28, 2026, and December 24, 2026, have until January 30, 2027, to be returned.

Eligible merchandise must still meet the applicable product-condition and return requirements.

For example, the extended holiday period does not eliminate the exclusion for garments whose sewn-in tags have been cut or removed.

Gift-card restrictions and other applicable limitations also continue to matter.

Do All Purchases Receive the Extended Deadline?

No. The announced holiday extension applies to purchases made within the specified promotional period.

Purchases made outside those dates should not automatically be treated as eligible for the January 30, 2027 deadline.

Customers should retain purchase documentation and verify any supplemental terms associated with the items they bought.

Victoria’s Secret Gift Return Policy

Victoria’s Secret accepts eligible merchandise received as gifts, but the procedure depends on whether the original purchase was made online or in a store.

How to Return a Gift Purchased in Store

Gifts purchased at a Victoria’s Secret store must be returned to a store.

The regular store-return requirements apply, including merchandise-condition rules and the provisions concerning receipts and exchanges.

If you are unsure where the gift was originally purchased, contact a local store for guidance.

How to Return an Online Gift

Eligible online gifts can be returned through the retailer’s applicable gift-return procedure.

For gifts purchased online, the standard return deadline is 30 days from the date the merchandise shipped, unless a qualifying holiday extension applies.

Customers may bring an eligible online gift and its order invoice to a store.

Where the store must send the return to the distribution center, Victoria’s Secret advises allowing approximately 21 business days for the return to be received and processed.

Can You Return a Gift by Mail?

Yes. Victoria’s Secret provides a mail-return procedure for eligible online gifts.

Customers should complete the applicable return form and follow the retailer’s mail-return instructions.

The retailer advises allowing 21 business days from mailing for the return to be received and processed.

Keep the tracking number so you can monitor the shipment.

The refund or exchange outcome depends on the applicable gift-return and purchase conditions, so recipients should confirm how their specific gift will be credited.

Can You Return Victoria’s Secret Gift Cards?

Victoria’s Secret generally does not allow purchased gift cards to be returned or redeemed for cash.

Its U.S. store-return guidelines identify a limited exception involving gift-card balances under $10, subject to the retailer’s gift-card terms.

Applicable state laws may also affect cash-redemption rights.

This exception should not be interpreted as a general permission to return every unused gift card for a refund.

Customers with a small remaining balance should review the applicable gift-card terms before requesting cash redemption.

Can You Return Damaged, Defective, or Incorrect Items?

If Victoria’s Secret sends the wrong product or merchandise arrives damaged, customers should contact Customer Care.

These situations should be distinguished from ordinary returns involving a change of mind, incorrect sizing, or personal preference.

What to Do If Your Order Arrives Damaged

If your package contains a damaged product:

1. Check the merchandise and shipping contents.
2. Keep the order confirmation and relevant packaging.
3. Document the damage where possible.
4. Contact Victoria’s Secret Customer Care.
5. Follow the instructions provided for the affected order.

Do not assume that sending the product back without contacting support is the best option.

Customer Care can explain the appropriate resolution process for the specific problem.

What If You Receive the Wrong Item?

Customers who receive merchandise different from what they ordered should contact the retailer.

Keep the order information and details of the incorrectly delivered product available.

The appropriate next step may differ from a normal customer-initiated return.

What If the Item Becomes Defective?

Defective merchandise may be treated differently from merchandise returned because a customer no longer wants it.

For example, Victoria’s Secret specifically excludes defective merchandise from its standard $250 limit on non-receipted exchanges within 90 days.

However, this does not establish an unlimited warranty or guarantee that every defective product qualifies for a refund regardless of age or purchase conditions.

Customers should explain the defect and provide available purchase information when contacting the retailer.

Victoria’s Secret Return Policy for Amazon and TikTok Shop Purchases

Victoria’s Secret’s standard website-return rules do not automatically apply to purchases made through Amazon or TikTok Shop.

The retailer directs customers to complete these returns through the platform where the order was placed.

For Amazon purchases, open the Amazon app or account, locate the relevant order, and follow the available return instructions.

For TikTok Shop orders, open the TikTok app, go to your orders, select the relevant item, and follow the return process.

The applicable deadlines, eligibility conditions, and return procedures are governed by the respective platform’s terms.

Do not assume that an Amazon or TikTok Shop order can be handled through the same Victoria’s Secret website or store procedure used for direct purchases.

How to Track Your Victoria’s Secret Return and Refund

Customers can monitor online returns through shipping tracking information and their Victoria’s Secret order history.

Tracking a Mailed Return

If you used the official return label, keep its associated tracking number.

The carrier’s tracking information can show whether your package is still in transit or has reached the Return Center.

Victoria’s Secret recommends keeping the USPS receipt because it contains tracking information.

The retailer also notes that the return may not appear as processed in its online system until the Return Center completes its work.

Checking Your Refund Status

Once the return is processed, Victoria’s Secret sends a refund confirmation.

You can also review your online Order History to determine whether the return has been processed.

If tracking shows that your package has reached the fulfillment or return center and more than seven calendar days have passed without processing, Victoria’s Secret recommends contacting Customer Care.

Remember that payment posting can take additional time after processing.

Common Reasons a Victoria’s Secret Return May Be Denied

A return may be ineligible for a standard refund when it does not meet the applicable policy.

Common issues include:

• The standard return deadline has passed, and the purchase does not qualify for an extension.
• Merchandise has been worn or washed.
• A sewn-in garment tag has been removed.
• The product is subject to a specific nonreturnable condition.
• The customer cannot provide the proof required for a standard store refund.
• A purchase was made through a third-party platform with different return rules.
• A non-receipted exchange exceeds applicable limitations.
• A gift card is being presented for a return that its terms do not permit.

Not every issue results in a complete refusal of assistance.

For example, certain eligible store purchases without receipts may still qualify for an exchange rather than a refund.

What to Do If Your Return Is Denied

If Victoria’s Secret does not accept your return, the first step is to identify the exact policy condition responsible.

Ask whether the issue involves the deadline, purchase documentation, merchandise condition, or a product-specific restriction.

Next, review your available proof of purchase.

For online orders, an order confirmation or shipment confirmation email may help establish the transaction.

For store purchases without receipts, ask whether the item qualifies for the retailer’s non-receipted exchange process.

If the problem concerns an item purchased from Amazon or TikTok Shop, use the relevant platform’s return-support procedure.

If the merchandise is defective or was delivered incorrectly, explain that issue separately from an ordinary change-of-mind return.

Customer Care can clarify the applicable process, but the published policy does not guarantee exceptions simply because a customer requests one.

How to Contact Victoria’s Secret About Returns

Victoria’s Secret provides customer assistance for questions involving returns, exchanges, online orders, and refunds.

For assistance arranging a qualifying exchange order by phone, the retailer publishes the following number:

Customer Care: 1-800-411-5116

Victoria’s Secret also provides live-chat assistance through its official website.

For issues involving an in-store purchase, the retailer recommends contacting the relevant store directly.

Before contacting support, have your order number, shipment confirmation, receipt, or other purchase details available.

This can help Customer Care identify the transaction and explain the applicable return procedure.

Tips for a Smoother Victoria’s Secret Return

Several practical steps can reduce delays and prevent avoidable problems.

• Check the correct deadline: Use the purchase date for in-store orders and shipment date for online orders.
• Preserve sewn-in tags: Removing these tags can make an item ineligible for return.
• Keep merchandise in original condition: Avoid washing or wearing items intended for return.
• Save your order confirmation: It may serve as proof of purchase when returning an online order.
• Use the official free return label: This helps qualifying U.S. customers avoid unnecessary shipping costs.
• Keep your shipping receipt: Carrier tracking provides evidence that the return was handed over.
• Review promotional discounts: A partial return can change the refund calculation for discounted purchases.
• Check where the purchase was made: Direct website purchases, store purchases, and Amazon or TikTok Shop orders can follow different procedures.
• Verify holiday eligibility: Purchases in the specified 2026 holiday period receive a later deadline.
• Monitor your refund: Check return processing and payment posting separately.

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Frequently Asked Questions

How Many Days Do I Have to Return Something to Victoria’s Secret?

Victoria’s Secret generally allows eligible returns within 30 days. For online purchases, the period begins when the order ships. For in-store purchases, it begins on the purchase date. Qualifying purchases made from October 28 through December 24, 2026, have an extended deadline of January 30, 2027.

Can I Return Victoria’s Secret Items Without a Receipt?

For eligible store purchases, Victoria’s Secret may allow an exchange without a receipt. Non-receipted exchanges require valid government-issued identification and are subject to a $250 limit within 90 days, excluding defective merchandise. A standard refund requires valid purchase documentation.

Can I Return an Online Victoria’s Secret Order in Store?

Yes. Eligible online purchases can be returned at Victoria’s Secret or PINK stores in the United States and U.S. territories. Bring the merchandise along with the invoice, order confirmation, or shipment confirmation email. Some online returns must be forwarded to the distribution center for processing.

Can I Return a Victoria’s Secret Bra After Removing the Tags?

Victoria’s Secret excludes garments whose sewn-in garment tags have been cut or removed. Ordinary price tags are different; the retailer states that price tags are not required for online returns because they are not always supplied.

Are Victoria’s Secret Returns Free?

Victoria’s Secret offers free return shipping on qualifying online orders shipped within the United States when customers use its official free return label. Original shipping and handling charges are not refunded under the standard policy.

How Long Does a Victoria’s Secret Refund Take?

Eligible in-store refunds typically process within three to five business days. Mailed returns require additional delivery and processing time. Once received at the Return Center, the retailer advises allowing approximately seven days for processing and another three to five business days for payment posting.

Can I Return Sale or Clearance Items to Victoria’s Secret?

Yes. Victoria’s Secret expressly includes sale and clearance merchandise in its general return guidelines. Items must still meet the applicable deadline, condition requirements, and any supplemental terms.

Can I Exchange Victoria’s Secret Items After 30 Days?

For eligible store purchases, Victoria’s Secret’s policy allows exchanges after the normal 30-day period. These exchanges use the lowest selling price of the returned item, and additional conditions apply. They do not automatically qualify for refunds to the original payment method.

Conclusion

The Victoria Secret return policy generally provides 30 days to return eligible merchandise in the United States. Online return periods begin on the shipment date, while in-store return periods begin on the purchase date. Items must remain unworn, unwashed, and in their original condition, with sewn-in garment tags intact.

Customers can use free return shipping for qualifying U.S. online purchases, while certain store purchases without receipts may qualify for exchanges instead of refunds.

For the 2026 holiday season, qualifying purchases made between October 28 and December 24 can be returned through January 30, 2027.

Before returning merchandise, confirm the applicable deadline, retain purchase documentation, and follow the correct return procedure to avoid unnecessary delays.