Sam’s Return Policy: Return Windows, Refunds, Exceptions, and How to Return Items

Sam’s Club offers a 100% Satisfaction Guarantee that allows current members to return most eligible purchases at any time. However, the Sam’s return policy has important exceptions. Electronics and major appliances generally have a 90-day return window, commercial heavy equipment and motorsports products have 30 days, and cell phones must be returned within 14 days. Certain products cannot be returned at all.

Whether you purchased something at a Sam’s Club warehouse or through SamsClub.com, understanding the rules can help you avoid unnecessary delays or unexpected charges.

This guide covers the U.S. Sam’s Club return policy, including product-specific deadlines, receipt requirements, online and in-club returns, refund methods, replacement options, shipping charges, and situations where a return may be refused.

Sam’s Club Return Policy at a Glance

Understanding the Sam’s Club Return Policy

Sam’s Club operates under a 100% Satisfaction Guarantee, allowing current members to request a refund or replacement when they are dissatisfied with an eligible purchase.

The most important feature is that most qualifying products do not have a fixed return deadline. Unlike retailers that impose a standard 30-day or 90-day limit on nearly everything, Sam’s Club allows many products to be returned at any time.

However, the guarantee is not unlimited for every purchase.

Some products have specific return windows, while others have additional restrictions or cannot be returned. The policy can also depend on the product’s condition, purchase channel, accompanying accessories, and whether the buyer has an active membership.

When Does the Return Window Start?

For items subject to a limited return period, members should check their purchase information and any product-specific terms.

Sam’s Club lists category-based deadlines but does not establish one universal starting-date rule for every purchase and delivery situation in its general return-policy summary.

For shipped purchases, checking the product’s order details and applicable terms is especially important.

Does the Satisfaction Guarantee Apply to Every Member?

The Satisfaction Guarantee applies to current Sam’s Club members.

If your membership has expired, you should contact Member Services before attempting a return rather than assuming the guarantee will still apply.

Purchases with special conditions, including certain services and restricted merchandise, may also fall outside the usual guarantee.

Sam’s Club Return Windows by Product Category

The return period depends on what you purchased.

Electronics Return Policy — 90 Days

Sam’s Club generally allows electronics returns within 90 days.

This category includes televisions, desktop computers, laptops, monitors, tablets, cameras, drones, gaming consoles, video games, and various other electronic products.

Members returning electronics should retain any components supplied with the purchase, including remotes, chargers, cables, manuals, and accessories.

Sam’s Club may require the original packaging and all included contents to provide a full refund.

The electronics policy does not automatically cover cell phones, which have a shorter return deadline.

Cell Phone Return Policy — 14 Days

Sam’s Club applies a 14-day return period to cell phones.

This includes prepaid phones, postpaid phones, and phones purchased without a contract.

Mobile phones purchased with carrier services or payment arrangements may have additional terms. Members should check the specific purchase documentation and any applicable carrier requirements.

Because the deadline is substantially shorter than the standard electronics window, it is important to confirm eligibility promptly.

Major Appliance Return Policy — 90 Days

Major appliances generally have a 90-day return window.

Covered categories include:

• Washers and dryers
• Refrigerators larger than 9 cubic feet
• Freezers
• Ranges and cooktops
• Over-the-range microwaves
• Dishwashers

Major appliances may also have separate procedures for damage, installation problems, replacement requests, and manufacturer service.

In particular, Sam’s Club specifies a much shorter period for certain appliance replacement requests, which should not be confused with the general 90-day return window.

Commercial Equipment Return Policy — 30 Days

Commercial heavy equipment generally must be returned within 30 days.

Examples include vending machines, commercial cooking ranges, hood vents, ice machines, and other qualifying commercial equipment.

Certain oversized products may require special handling rather than a standard warehouse return.

Motorsports Return Policy — 30 Days

Sam’s Club also applies a 30-day window to eligible motorsports products, including ATVs, go-karts, golf carts, and other electric or gas-powered vehicles.

Members are responsible for properly removing and disposing of gasoline before returning applicable products. A gasoline purge certificate may be required.

Some products, including golf carts purchased online, cannot be returned directly to a local warehouse.

Members should check the return instructions for the exact product before transporting large equipment.

What Condition Must Returned Items Be In?

Sam’s Club does not impose one universal condition requirement on every return. However, the retailer may require the merchandise to be returned with its original contents to qualify for a full refund.

Depending on the product, this can include:

• Original packaging and boxes
• Instruction manuals and warranty cards
• Included parts and accessories
• Chargers, cables, and other electronic components
• Packing slips or order documentation
• Promotional merchandise received with the purchase
• Promotional gift cards or shopping cards supplied with the order

If components are missing, Sam’s Club may provide a partial refund or deny the return, depending on the circumstances.

The return policy also includes special requirements for certain categories, including contact lenses, motorsports equipment, and customized merchandise.

Can You Return Opened or Used Items to Sam’s Club?

Opened or used merchandise may qualify for a return under Sam’s Club’s Satisfaction Guarantee, provided the product is eligible and meets its applicable return conditions.

However, opening or using a product does not automatically guarantee a refund.

For example, trading cards cannot be returned whether their packaging has been opened or remains sealed. Opened contact lens containers also have specific exclusions.

Opened Electronics

Eligible electronics fall under the 90-day policy. Sam’s Club does not state that all electronics must remain factory-sealed to be returned.

Nevertheless, members may be required to return the original product along with its packaging, accessories, and other included components to receive a full refund.

Before returning a computer, tablet, or other device containing personal information, remove your personal data and sign out of connected accounts.

Used Household Merchandise

Most eligible household products fall under the general Satisfaction Guarantee rather than a specific return deadline.

A member who is dissatisfied with a qualifying household purchase may request a refund or replacement.

The final outcome remains subject to the retailer’s stated restrictions, including rules concerning incomplete merchandise and misuse of return privileges.

Opened Contact Lenses

Sam’s Club has specific rules for optical purchases.

Opened contact lens boxes, bottles, or vials are not eligible for return when the issue is unrelated to shipping damage.

Special conditions also apply to custom-made contact lenses and products purchased through the retailer’s online contact lens service.

Exceptions and Non-Returnable Items

Although most eligible purchases can be returned, Sam’s Club excludes certain products from its general return policy.

Customized and Personalized Products

Custom-made merchandise, including certain personalized gifts and photo products, may be excluded from returns.

Sam’s Club determines applicable restrictions under its product-specific policies.

Because personalized merchandise cannot necessarily be treated like standard inventory, customers should verify return eligibility before placing an order.

Wholesale Truckload Purchases

Purchases through the Sam’s Club Wholesale Trading Program are generally non-returnable.

The retailer identifies truckload orders as orders exceeding $10,000 or consisting of at least 20 pallets.

Limited exceptions exist for manufacturer defects or damage.

Wholesale buyers should confirm all delivery, inspection, and return requirements before accepting a shipment.

Special Return Rules for Certain Products

Some Sam’s Club departments handle returns differently from the regular Member Services counter.

Tires and Automotive Batteries

Return requests involving automotive tires and batteries should be directed to the Sam’s Club Tire and Battery Center.

These purchases may have product-specific warranty provisions and return restrictions.

A tire or battery warranty claim should not automatically be treated as an ordinary merchandise return.

Prescription Glasses and Contact Lenses

Qualifying optical purchases can generally be returned to a Sam’s Club location with an Optical Department within the first year.

There are additional conditions:

• Prescription glasses may qualify for remaking.
• Contact lenses may be returned or exchanged within 60 days when supported by proof of a prescription change from an eye-care professional.
• Opened contact lens containers generally cannot be returned unless the issue involves shipping damage.
• Custom-made rigid gas-permeable contact lenses and certain other custom prescription products are excluded.

Online contact lens orders have separate return requirements.

Hearing Aids

Hearing Center purchases can be returned to a Sam’s Club location that operates a Hearing Center.

Members should verify the applicable conditions with the department handling the return.

Jewelry and Watches

Jewelry and watches must be returned through the Jewelry Counter rather than handled as an ordinary merchandise return at any available checkout area.

Customers should bring the item and relevant purchase documentation.

Beer, Wine, Spirits, and Tobacco

Return eligibility for alcoholic beverages depends on applicable local laws and the rules of the specific Sam’s Club location.

Cigarettes and tobacco may be subject to supplier approval and other restrictions. Tobacco returns must be directed to the Tobacco Center at the original purchasing location.

Members should contact their local club before attempting these returns.

How to Return an Item to Sam’s Club

Sam’s Club provides several return methods, depending on where the item was purchased and whether it qualifies for the selected method.

Returning an Item In Club

For an eligible warehouse return:

1. Gather the merchandise, receipt or purchase documentation, and included accessories.
2. Visit a Sam’s Club location.
3. Go to the Member Services or Membership Desk.
4. Present the item and explain the reason for returning it.
5. Allow the associate to review the purchase and applicable return conditions.
6. Complete the return and retain your refund confirmation.

Specialized items may need to be returned through the relevant department, such as the Jewelry Counter, Tire and Battery Center, or Optical Department.

Returning an Online Order by Mail

Items purchased through SamsClub.com may qualify for mail returns.

To initiate a return:

1. Sign in to your Sam’s Club account.
2. Open Order History or Purchase History.
3. Locate the relevant order.
4. Select View Details.
5. Choose Return Item if the option is available.
6. Follow the return instructions.
7. Print the return label supplied for the approved return.
8. Package the item with the required components and attach the label.
9. Ship the package according to the provided instructions.

Sam’s Club may send the return label by email.

Keep the tracking information until the refund has been completed.

Important: Merchandise originally purchased inside a Sam’s Club location cannot be returned through the SamsClub.com mail-return system.

Returning an Online Order In Club

Most eligible purchases made on SamsClub.com can also be returned to a Sam’s Club warehouse in the United States.

This can be more convenient than shipping the merchandise.

However, certain products cannot be returned in club. Examples include some golf carts and vending machines purchased online.

The product page or return instructions should identify relevant restrictions.

Curbside Returns

Sam’s Club also offers curbside returns for eligible merchandise at participating locations.

This service is available in connection with a scheduled Curbside Pickup order at participating Sam’s Club locations in the United States and Puerto Rico.

Members can notify the associate that they also have a return when arriving for their pickup.

Curbside returns are subject to product eligibility and location restrictions. They are not a universal replacement for regular Member Services returns.

What Do You Need to Make a Return?

Sam’s Club prefers customers to provide an original receipt or printed online order confirmation.

Depending on the purchase, useful documentation includes:

• Original printed receipt
• Digital receipt from the Sam’s Club account
• Online order number
• Purchase history information
• Membership number
• Packing slip
• Product accessories and required packaging

Having the merchandise and its included components together helps prevent delays.

Certain departments or product categories may require additional documentation.

Can You Return Something to Sam’s Club Without a Receipt?

Yes, Sam’s Club may process qualifying returns without the original receipt, although approval is not guaranteed.

The retailer prefers the original receipt or printed order documentation but states that it will attempt to assist members when that information is unavailable.

An important advantage of shopping with a membership account is the ability to retrieve purchase records.

How to Find a Lost Sam’s Club Receipt

You can check your purchase history using the Sam’s Club website or mobile app.

1. Sign in to your account.
2. Open Purchase History.
3. Filter purchases by date or transaction type.
4. Locate the relevant transaction.
5. Select the order details.
6. View, download, or print the receipt when available.

For older purchases, Sam’s Club provides a purchase-history request process through customer support.

If the transaction cannot be located, the retailer may still review the return, but no-receipt approval is not automatic.

Sam’s Club does not publish one universal no-receipt refund limit applicable to all products.

Online vs. In-Club Returns

The most important difference concerns how a return can be initiated.

Purchasing an item online does not automatically make it eligible for every return method.

Always check the specific product terms before choosing between an in-club return and a shipped return.

Sam’s Club Return Shipping Fees and Other Charges

Sam’s Club provides return labels for qualifying online returns initiated through its return system.

However, the general return-policy information does not establish one universal return-shipping fee or guarantee that every return situation is free of additional charges.

A member should review the instructions provided for the particular return before sending merchandise back.

Special handling may be required for oversized equipment or products that cannot be shipped through ordinary parcel services.

Does Sam’s Club Charge a Restocking Fee?

Sam’s Club does not publish a single standard restocking fee covering all merchandise in its general Satisfaction Guarantee.

That does not mean every specialized product or service is exempt from potential charges.

Product-specific terms should be checked, especially for large equipment, services, and specialized merchandise.

Are Original Shipping and Delivery Charges Refunded?

Sam’s Club generally refunds or credits original shipping and delivery charges only when the return results from:

• An error by Sam’s Club
• Merchandise damaged during shipping

For an ordinary change-of-mind return, customers should not assume that the original shipping or delivery charges will be refunded.

This distinction matters because return-shipping costs and original delivery fees are separate charges.

Sam’s Club Refund Methods and Processing Times

Sam’s Club generally refunds eligible purchases through the original payment method or an authorized alternative, depending on how the return is processed.

For in-club returns, the refund may be issued as cash, a credit to the original payment method, or a Sam’s Club shopping card, subject to applicable restrictions.

For online returns processed through SamsClub.com, refunds generally go back to the account originally charged.

How Long Does a Sam’s Club Refund Take?

Sam’s Club generally states that eligible online refunds are processed within 5–7 business days.

However, mailed returns may take longer because the merchandise must first reach the return processing center.

The refund process may involve separate stages:

1. The customer sends the merchandise back.
2. The return center receives the package.
3. Sam’s Club processes the return and refund.
4. The payment provider posts the credit.

The total time a customer experiences can therefore exceed the retailer’s stated processing period.

SNAP/EBT Refunds

Sam’s Club has special rules for eligible purchases made using SNAP benefits.

Qualifying SNAP purchases can be refunded to the member’s SNAP EBT account within 90 days of purchase or exchanged for the same item.

Cash, ordinary store credit, and gift-card refunds are not permitted for these transactions.

Does Sam’s Club Offer Exchanges and Replacements?

Sam’s Club provides replacement options for eligible products, but availability depends on the product and purchase circumstances.

For an item purchased in a warehouse, members can bring the original merchandise to the Membership Desk and request a replacement.

For eligible online products, replacement requests may be handled through the Sam’s Club app, customer support, or a warehouse Membership Desk.

How to Request a Replacement for an Online Purchase

To check whether an item qualifies:

1. Open Purchase History in the Sam’s Club app.
2. Select the relevant order.
3. Open the product details.
4. Check whether a Replace or Return option is displayed.
5. Follow the instructions for the available option.

Not every product qualifies for replacement.

Although Sam’s Club offers replacement assistance for some online orders, it does not generally provide ordinary direct exchanges for online purchases. This is different from an approved replacement for a damaged, defective, or otherwise eligible item.

If an approved replacement cannot be shipped, Sam’s Club may refund the corresponding amount to the original payment method.

Major Appliance Replacement Rules

Major appliance replacement requests have a separate 48-hour limitation.

Sam’s Club directs customers seeking a replacement within 48 hours of appliance delivery to contact the manufacturer promptly about replacement or service.

This is distinct from the broader 90-day major appliance return policy.

Customers should not confuse the two deadlines.

Damaged, Defective, or Incorrect Items

If merchandise arrives damaged, defective, incomplete, or different from what was ordered, Sam’s Club provides procedures for requesting assistance.

What If You Receive the Wrong Item?

If the wrong color, size, model, or product arrives, you can generally:

• Return the eligible item to the Membership Desk.
• Initiate an online return for a qualifying shipped order.
• Contact Sam’s Club customer support for assistance with a return or replacement.

Have the order number and purchase information available.

What If a Product Arrives Damaged?

Report shipping damage promptly and retain the packaging while the issue is being resolved.

For eligible returns resulting from shipping damage, Sam’s Club may refund the original shipping and delivery charges.

The retailer may arrange a replacement, refund, or another remedy depending on the merchandise and its applicable terms.

What If Something Is Missing From an Order?

Sam’s Club advises customers to contact support when an online order arrives with missing merchandise.

Depending on availability and the order circumstances, the retailer may provide a refund or replacement.

For missing items from pickup orders, customers should contact the relevant club.

What If a Shipped Order Never Arrives?

When a carrier identifies a package as undeliverable and returns it to Sam’s Club, the retailer issues a refund to the original payment method.

Sam’s Club does not automatically reship merchandise that the carrier has returned as undeliverable.

Customers who still want the product must place another order.

For a package marked delivered but not received, check the delivery location and tracking details, then contact Sam’s Club for assistance if the package remains missing.

Gift Returns and Gift Card Purchases

Sam’s Club distinguishes between returning an eligible product received as a gift and attempting to return a gift card itself.

Gift cards and prepaid cards are generally non-returnable.

For merchandise received as a gift, return eligibility depends on the product and the available purchase information.

The retailer does not establish a universal gift-return refund method in its general policy.

A recipient should contact Member Services with any available gift receipt, order information, or details that can help identify the purchase.

Can You Get Cash for a Sam’s Club Gift Card?

Sam’s Club generally excludes gift cards from returns.

Certain legally required exceptions may apply depending on the jurisdiction.

A gift card should not be treated as ordinary merchandise eligible for a Satisfaction Guarantee refund.

What If You Paid for Merchandise With a Gift Card?

Refund handling may depend on the original payment method, the transaction details, and applicable restrictions.

Customers should confirm the expected refund destination with Member Services before completing the return.

Sale, Clearance, and Final Sale Returns

A discounted price does not automatically make every Sam’s Club product non-returnable.

The relevant question is whether the item qualifies under the Satisfaction Guarantee or has specific sale-related restrictions.

For example, an eligible electronics product generally remains subject to the electronics return policy even if it was purchased at a discount, unless additional product-specific restrictions apply.

However, merchandise explicitly excluded from returns does not become eligible simply because it was purchased during a promotion.

Customers should distinguish between ordinary promotional pricing and a product carrying a specific non-returnable condition.

Does Sam’s Club Have a Holiday Return Policy?

Sam’s Club’s ordinary Satisfaction Guarantee already allows most eligible merchandise to be returned without a fixed deadline.

However, electronics, cell phones, major appliances, and other restricted categories still have specific return windows.

A separate 2026 holiday extension covering these restricted categories has not been established in the general return-policy information reviewed for this guide.

Therefore, shoppers should not assume that a holiday purchase automatically receives a longer return period.

For holiday gifts, verify the product’s applicable deadline and any officially announced seasonal terms before purchasing.

Does Sam’s Club Plus Membership Change the Return Policy?

Sam’s Club offers different membership levels, including Club and Plus.

However, the general Satisfaction Guarantee is available to current members and is not presented as an exclusive Plus benefit.

Sam’s Club does not establish a universal extended electronics, appliance, or cell phone return period simply because the buyer has a Plus membership.

Members should not assume that an upgraded membership changes a product’s stated return deadline.

Likewise, shipping benefits associated with membership do not automatically establish that all product returns or original shipping charges are refundable.

Sam’s Club Return Policy vs. Manufacturer Warranty

A return policy and a manufacturer warranty serve different purposes.

A return generally concerns the retailer’s willingness to refund or replace an eligible purchase.

A manufacturer’s warranty concerns specified product defects or failures under the manufacturer’s terms.

For example, a television may have a 90-day Sam’s Club return window while also carrying a separate manufacturer warranty.

If an item develops a problem after its return deadline, the warranty may provide another avenue for support.

For eligible products covered by a separately purchased protection plan, the plan’s terms may also apply.

A warranty or protection plan does not automatically extend the Sam’s Club return deadline.

What Happens If the Return Window Has Passed?

If an item belongs to a restricted category, Sam’s Club may refuse an ordinary return after the applicable deadline.

For example, a cell phone subject to the 14-day rule should not be assumed returnable under the general satisfaction guarantee after that period has ended.

If the return deadline has expired:

1. Verify the exact product category and purchase date.
2. Review any product-specific exceptions.
3. Check whether a manufacturer warranty applies.
4. Review any purchased protection plan.
5. Contact Sam’s Club or the manufacturer about available service options.

A late refund or exception is not guaranteed.

How to Track Your Sam’s Club Return and Refund

For an online return, begin by reviewing the relevant order in your Sam’s Club account.

You can also use the shipping carrier’s tracking information to verify whether the returned merchandise has been delivered.

Keep the following records until the refund appears:

• Original order confirmation
• Return authorization or confirmation
• Return shipping label information
• Carrier tracking number
• Drop-off receipt
• Refund confirmation email

When a refund does not appear after the applicable processing period, contact customer support with these details.

For in-club returns, keep the return receipt so that the transaction can be identified if further assistance is needed.

Common Reasons Sam’s Club May Deny a Return

Sam’s Club may reject or limit a return when the request does not satisfy the applicable policy.

Possible reasons include:

• The product is explicitly non-returnable.
• The return deadline for a restricted product has expired.
• Required merchandise components are missing.
• The product is subject to special department rules.
• A custom-made product is excluded from refunds.
• The return violates applicable Satisfaction Guarantee conditions.
• The retailer identifies fraud or abuse of return privileges.
• The requested refund conflicts with applicable legal restrictions.

Sam’s Club may also limit or refuse returns or exchanges under certain emergency conditions or where its Satisfaction Guarantee terms have been violated.

Refund eligibility should always be evaluated against the policy applying to the actual purchase.

What to Do If Sam’s Club Denies Your Return

A denied return does not necessarily mean there are no additional steps worth checking.

First, ask which policy condition caused the denial.

Then verify whether the item was categorized correctly and whether the relevant return deadline or exclusion applies.

If the issue involves missing proof of purchase, check your Sam’s Club purchase history.

If the merchandise is defective, determine whether a manufacturer warranty or protection plan provides a separate remedy.

For unresolved questions, contact Sam’s Club Member Services and provide the order information and any supporting documentation.

How to Contact Sam’s Club About a Return

Sam’s Club provides return assistance through its Member Services team.

Customer Service Phone Number: 888-746-7726

Members can also access support options through the Sam’s Club Help Center.

When contacting support, it is useful to have your membership number, order number, and a clear description of the issue.

For specialized purchases, contact the relevant warehouse department when appropriate.

Tips for a Smoother Sam’s Club Return

Returning eligible merchandise is generally easier when the purchase information and product components are organized.

Before starting a return:

• Check whether your item falls into the 14-day, 30-day, or 90-day category.
• Look for any item-specific restrictions before taking merchandise to a warehouse.
• Retrieve your digital receipt when the paper copy is missing.
• Keep accessories, manuals, and packaging together.
• Use the proper department for optical products, jewelry, tires, or batteries.
• Confirm whether an online purchase is eligible for in-club return.
• Save shipping tracking and drop-off confirmation for mailed returns.
• Review original shipping charges separately from the merchandise refund.
• Contact support promptly for missing, damaged, or incorrect deliveries.

For costly or unusually large merchandise, confirm the return method before arranging transportation.

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Frequently Asked Questions

How Many Days Do You Have to Return Something to Sam’s Club?

Most eligible items can be returned at any time under the Satisfaction Guarantee. Electronics and major appliances generally have 90 days, commercial heavy equipment and motorsports products have 30 days, and cell phones have 14 days.

Can You Return Something to Sam’s Club Without a Receipt?

Yes, Sam’s Club may be able to process an eligible return without the original receipt. However, the retailer prefers proof of purchase, and approval is not guaranteed. Members can check their online purchase history for available receipts.

Can You Return an Online Sam’s Club Purchase to a Store?

Yes, most eligible online purchases can be returned to a Sam’s Club warehouse in the United States. Certain merchandise, including some golf carts and vending machines, must follow different return procedures.

Can You Return Opened Items to Sam’s Club?

Some opened products qualify for returns under the Satisfaction Guarantee. However, product-specific restrictions apply, and Sam’s Club may require included parts, accessories, and packaging. Trading cards and certain opened contact lens products are excluded.

Does Sam’s Club Charge for Returns?

Sam’s Club does not publish a universal return fee applicable to every purchase in its general return policy. Charges or handling requirements may depend on the merchandise and return method. Original shipping and delivery charges generally are not refunded unless Sam’s Club made an error or the item was damaged during shipping.

How Long Does Sam’s Club Take to Refund Money?

Sam’s Club generally states that online refunds are processed within 5–7 business days. Mailed returns may take longer because the item must reach the return center first. The payment provider may also require additional time to post the refund.

Can You Return a TV to Sam’s Club After 90 Days?

Televisions are subject to the 90-day electronics return policy. An ordinary return after that deadline is not guaranteed. Customers experiencing a product defect should review any applicable manufacturer warranty or protection plan.

Does Sam’s Club Accept Returns After Membership Expiration?

The Satisfaction Guarantee applies to current members. Customers whose memberships have expired should contact Member Services to determine what options, if any, are available for their purchases.

Conclusion

The Sam’s return policy allows current members to return most eligible products at any time under the retailer’s 100% Satisfaction Guarantee. However, electronics and major appliances generally have a 90-day window, commercial heavy equipment and motorsports merchandise have 30 days, and cell phones have 14 days.

Some merchandise, including gift cards, trading cards, tickets, and certain customized products, is excluded from ordinary returns.

Before returning an item, check its specific conditions, retrieve your receipt or purchase history, and select an approved return method. For online purchases, keep shipping confirmation and tracking records until the refund is completed. These steps can help ensure that your return follows the correct Sam’s Club policy.