Altar’d State Return Policy: Returns, Refunds, Exchanges, Fees, and Exceptions

The Altar’d State return policy offers a lifetime return window on eligible fashion merchandise, allowing customers to return or exchange qualifying purchases without a standard 30-day or 60-day deadline. However, home furnishings follow a different policy, with returns generally accepted within 30 days of receiving the merchandise.

Customers can return eligible clothing and accessories at an Altar’d State store or through the retailer’s mail-return process. Mailed returns using an Altar’d State prepaid label carry an $8.95 fee, while eligible exchanges are free.

Important restrictions apply to bedding, pillows, throws, furniture, installed lighting, and certain final-sale merchandise. This guide explains the U.S. return policy, including return eligibility, proof-of-purchase requirements, online and in-store procedures, refund methods, product exclusions, and the costs associated with returning larger home furnishings.

Altar’d State Return Policy at a Glance

The lifetime return policy should not be confused with the separate 30-day policy for home furnishings. The type of merchandise determines which rules apply.

Understanding the Altar’d State Return Policy

Altar’d State provides a lifetime return window for eligible fashion purchases. Unlike retailers that establish a fixed return deadline, Altar’d State allows qualifying fashion merchandise to be returned or exchanged without a standard expiration date.

The retailer asks customers to provide proof of purchase whenever possible. If the receipt or order information is unavailable, Guest Services may be able to locate the transaction.

Returns can generally be handled through participating Altar’d State stores or by mail, depending on the product category.

The key distinction is between fashion merchandise and home furnishings.

Lifetime Returns for Fashion Merchandise

Eligible clothing and fashion purchases fall under Altar’d State’s lifetime return policy.

This means customers are not automatically disqualified from returning eligible merchandise simply because several months have passed since the purchase.

However, lifetime returns do not mean that every product is returnable under every circumstance.

Customers must still follow applicable merchandise restrictions, return procedures, and any product-specific requirements.

30-Day Returns for Home Furnishings

Altar’d State Home applies a different return period.

Eligible home furnishings must be returned within 30 days of receiving the merchandise. The merchandise must be new and unused.

This policy applies to relevant home furnishing categories, including furniture, rugs, mirrors, and lighting.

Home furnishing returns also involve category-specific transportation charges, and they cannot be completed at physical Altar’d State stores.

Customers purchasing home furnishings should therefore review return eligibility before ordering, especially when purchasing large or expensive items.

Return Windows by Product Category

Different Altar’d State product categories have different return rules.

Clothing and Fashion Accessories

Altar’d State’s lifetime return policy is particularly relevant to shoppers purchasing clothing, dresses, tops, and other eligible fashion merchandise.

Customers can use the store-return option for qualifying purchases or request a mail-return label.

Because the retailer’s published policy does not provide an exhaustive list of condition requirements for every fashion category, customers with worn, washed, altered, or otherwise questionable merchandise should confirm eligibility with Guest Services before returning it.

Bedding, Pillows, and Throws

Bedding, pillows, and throws follow special return procedures.

Although eligible merchandise in these categories is included in the retailer’s fashion and bedding return framework, these products cannot be returned to physical Altar’d State stores.

Customers must use the appropriate mail-return process.

Altar’d State also does not offer exchanges for bedding, pillows, or throws.

Used bedding may be excluded from returns under the retailer’s home furnishing restrictions.

Furniture, Rugs, and Mirrors

Furniture, rugs, and mirrors are governed by the 30-day home furnishing return policy.

Merchandise must be new and unused. Customers are responsible for applicable return costs, which depend on the size of the item and its original delivery method.

Home furnishing returns cannot be processed in Altar’d State retail stores.

Lighting

Eligible lighting products must be returned within 30 days of receipt and must remain new and unused.

Installed lighting cannot be returned.

Customers can initiate qualifying lighting returns using Altar’d State’s online return-label process or their account purchase history.

What Condition Must Returned Items Be In?

The required condition depends on the product.

For home furnishings, Altar’d State specifically requires merchandise to be new and unused.

The retailer also states that installed lighting is not eligible for returns.

For eligible fashion merchandise, its general lifetime return statement does not publicly establish one comprehensive set of rules covering every possible condition, such as removed tags, washing, alterations, or visible wear.

Customers should not assume that a lifetime return window automatically guarantees acceptance of damaged or heavily used clothing.

For the smoothest experience, keep available purchase records, accessories, and product components together until the return is complete.

Do Items Need Their Original Packaging?

Altar’d State’s home furnishing FAQs state that an opened item does not necessarily need all its original packaging to be returned.

However, this does not remove the requirement that eligible home furnishings remain new and unused.

For larger products, customers may still need suitable protective packaging to arrange return transportation.

The retailer does not publish an equally broad packaging rule for every fashion product.

Can You Return Opened or Used Items?

An opened item is not automatically the same as a used item.

Altar’d State confirms that eligible home furnishing products can be returned after their packaging has been opened, provided the merchandise meets the applicable return conditions.

Used home furnishings do not satisfy the retailer’s stated new-and-unused requirement.

Installed lighting is specifically excluded, even when the customer remains within the 30-day return window.

The retailer’s published fashion policy provides a lifetime return period but does not clearly establish a universal rule allowing returns of all worn or washed garments.

If you have already used an item, contact Guest Services to confirm whether it qualifies rather than assuming it will be accepted.

Exceptions and Non-Returnable Items

Some Altar’d State purchases have restrictions that prevent returns or require a different return method.

Under the published home furnishing policy, the following items are excluded:

• Final-sale home furnishing merchandise
• Store floor samples
• Gift cards
• Made-to-order home furnishing items
• Installed lighting

Used bedding is also identified as an exclusion in Altar’d State’s home furnishing FAQs.

These restrictions should not be generalized to every fashion product. In particular, the retailer separately states that its regular fashion return policy continues to apply to sale items.

Final-Sale Merchandise

Final-sale exclusions are explicitly identified in Altar’d State’s home furnishing policy.

Customers should check the product description, order confirmation, and applicable sale terms before purchasing merchandise designated as final sale.

Customized or Made-to-Order Home Items

Made-to-order home furnishings are excluded from the standard home furnishing return process.

Customers considering customized products should review the applicable terms before placing an order.

Installed Lighting

Lighting that has already been installed cannot be returned under the standard policy.

This is an important distinction because unused lighting may otherwise qualify for a return within 30 days of receipt.

How to Return an Item to Altar’d State

Altar’d State supports in-store returns and mail returns for eligible fashion merchandise. Home furnishing returns must follow separate procedures.

The appropriate method depends on where the product was purchased and which category it belongs to.

Returning an Item In Store

To return an eligible fashion item at an Altar’d State retail location:

1. Gather the merchandise you want to return.
2. Bring your order confirmation email or other available purchase information.
3. Take the item to an Altar’d State store.
4. Present the merchandise and purchase details to a store associate.
5. Bring the credit card used for the purchase if you want a refund to that original payment method.
6. Complete the return or exchange according to the applicable policy.

If you do not bring the original credit card, Altar’d State states that you will receive store credit instead of a refund to that card.

Bedding, pillows, throws, and home furnishings cannot be returned through the physical-store process.

Returning an Online Order by Mail

Customers who purchased merchandise through the Altar’d State website can request a return label through the retailer’s online return process.

Follow these steps:

1. Visit the retailer’s official website.
2. Open the Shipping & Returns section.
3. Select the option to start a return.
4. Alternatively, sign in to your account and open Purchase History.
5. Locate the purchase you want to return.
6. Reference the Ecomm Order ID shown on your packing slip when requesting a return label.
7. Follow the return instructions provided by the retailer.
8. Package the merchandise appropriately.
9. Ship the return using the provided instructions and retain any available tracking confirmation.

For regular mailed returns using an Altar’d State prepaid label, the retailer deducts an $8.95 shipping charge from the refund.

Returning Items Purchased In Store or Through Social Media

Altar’d State’s FAQs also identify a return-label request process for purchases made in physical stores or through Instagram and Facebook.

Customers should select the appropriate return method for their purchase channel rather than assuming every order uses the same online-order lookup.

If the transaction cannot be located, Guest Services can assist.

Returning Furniture and Large Home Items

Large home furnishing returns require additional arrangements.

For UPS-delivered furniture and similar merchandise, customers should contact Altar’d State Home Guest Services to obtain return instructions.

Customers returning doorstep-delivered items generally need to prepare the product for collection and coordinate pickup with the retailer’s delivery provider.

White Glove delivery returns require contacting Guest Services to arrange collection.

Rugs are shipped with return materials and instructions.

Home furnishings should not be taken to Altar’d State retail locations for return processing.

What Do You Need to Make a Return?

Altar’d State requests proof of purchase whenever possible.

Useful purchase information includes the original receipt, order confirmation, or online order details.

For website purchases, the Ecomm Order ID on the packing slip is particularly helpful when requesting a mail-return label.

For in-store refunds to the original credit card, the retailer states that customers must bring that credit card.

If the original credit card is unavailable, the stated alternative is store credit.

Customers should also retain any product-specific instructions, especially when arranging furniture or lighting returns.

Can You Return an Item Without a Receipt?

Yes, a missing receipt does not automatically prevent an Altar’d State return.

The retailer asks customers to provide proof of purchase whenever possible but states that Guest Services can help locate a transaction when the original purchase information is unavailable.

This is useful for customers who have misplaced a receipt or cannot immediately find an online order confirmation.

However, the retailer does not establish a blanket guarantee that every receiptless return will be approved.

If you cannot locate your purchase information, contact Guest Services and provide whatever details are available to help identify the transaction.

Altar’d State does not publicly specify a universal receiptless-return dollar limit or a standard identification requirement in the reviewed policy.

Online vs. In-Store Returns

Eligible fashion merchandise purchased online can generally be returned at an Altar’d State store or through the retailer’s mail-return process.

The main differences concern return shipping charges and refund procedures.

Customers returning home furnishing products should use the separate Altar’d State Home process.

Altar’d State Return Shipping Fees and Other Charges

The standard fee for using an Altar’d State prepaid return label is $8.95.

This charge is deducted from the refund for qualifying mailed returns.

Eligible fashion exchanges do not incur this return shipping fee.

Home furnishings have their own charges, based on item category and delivery method.

Home Furnishing Return Fees

The applicable return charge depends on how the item was delivered and the product category.

For example, returning a large sofa delivered through White Glove service involves a different return fee than returning a small lighting product.

Customers should confirm the applicable charge with Altar’d State Home before initiating a large-item return.

Are Original Shipping Charges Refunded?

Altar’d State’s home furnishing FAQs state that shipping and handling fees are not refundable for home furnishing returns.

These original delivery charges are separate from the cost of returning the merchandise.

For ordinary fashion returns, the reviewed policy does not establish a universal rule covering refunds of every original shipping charge.

Customers should verify the refund breakdown for their specific order.

Refund Methods and Processing Times

The refund method depends on the purchase and return circumstances.

For in-store returns, Altar’d State states that customers must present the original credit card to receive a refund to that payment method.

Customers without the original card receive store credit.

For mailed returns using the retailer’s prepaid label, the applicable $8.95 fee is deducted from the refund.

Refund Methods

How Long Does an Altar’d State Refund Take?

Altar’d State’s published home furnishing FAQs indicate that qualifying furniture refunds are issued upon receipt of the returned merchandise.

However, the reviewed policy does not provide one universally applicable number of business days for all fashion refunds or bank posting times.

The time taken for a refund to appear can involve separate stages, including return transit, retailer processing, and payment-provider posting.

Customers should avoid treating a refund initiation date as a guaranteed date when the funds will become available.

If your refund has not appeared after the retailer confirms processing, contact Guest Services with your order information.

Klarna Refunds

Altar’d State accepts Klarna for eligible purchases.

According to the retailer’s FAQs, refunds for Klarna purchases are processed to the customer’s Klarna account.

Customers using installment payments should review their Klarna account after receiving return confirmation.

Does Altar’d State Offer Exchanges?

Yes. Altar’d State offers free exchanges for eligible fashion merchandise.

Customers can arrange qualifying exchanges at a retail store or through the mail-return process.

For a mailed exchange, the retailer instructs customers to begin the normal return process and use the comment field for each item to specify the desired replacement product.

If the requested product is available, Altar’d State can process the exchange.

If the desired item is sold out, the retailer states that the customer will receive a refund instead.

Are Exchanges Free?

Eligible fashion exchanges do not incur the standard $8.95 prepaid-label return fee.

However, this benefit does not apply to every product category.

Can You Exchange Bedding or Pillows?

No. Altar’d State currently does not offer exchanges for bedding, pillows, or throws.

Customers who need a different product should follow the applicable return procedure and consider a separate purchase.

Can You Exchange Furniture?

Altar’d State Home does not currently offer standard exchanges.

Customers with unwanted furniture should follow the 30-day return policy if the product qualifies.

Damaged or defective furniture may qualify for a replacement or refund through Guest Services.

Damaged, Defective, or Incorrect Items

If a home furnishing item arrives damaged or defective, Altar’d State states that it will refund or replace the affected product at no additional cost to the customer.

This differs from an ordinary return of unwanted furniture, where standard return fees may apply.

Customers should contact the appropriate Guest Services team and explain the problem.

Keeping photographs of damaged merchandise, packaging, and delivery details can help document the issue.

For incorrect fashion items, missing products, or other fulfillment problems, contact regular Altar’d State Guest Services for the appropriate resolution.

The reviewed policy does not specify a universal reporting deadline for all incorrect or damaged fashion deliveries, so customers should report problems promptly rather than assuming the lifetime fashion return policy resolves every shipping issue.

Gift Returns and Gift Card Purchases

Customers returning gifts should first determine whether the item falls under the lifetime fashion return policy or the 30-day home furnishing policy.

Altar’d State requests proof of purchase whenever possible and offers purchase-lookup assistance through Guest Services.

However, its publicly reviewed return terms do not establish a comprehensive, separate gift-return procedure covering every gift scenario.

A gift recipient without an order confirmation should contact Guest Services before initiating a return.

Are Gift Cards Returnable?

Gift cards are specifically excluded from returns under Altar’d State’s published home furnishing exclusions.

Customers should not assume that a purchased gift card can be returned for cash.

What Happens if You Paid With a Gift Card?

The reviewed policy does not clearly specify a universal refund destination for all purchases paid with an Altar’d State gift card.

Customers seeking a refund for a gift-card-funded purchase should confirm the applicable refund method with Guest Services.

Sale, Clearance, and Final Sale Returns

Altar’d State distinguishes between ordinary sale merchandise and products specifically excluded from returns.

Its fashion FAQs state that the normal return policy remains in effect throughout the year, including for sale items.

Therefore, customers should not assume that an item becomes non-returnable merely because it was purchased at a discount.

However, final-sale home furnishings are specifically excluded from returns.

The distinction matters:

• Sale merchandise: Eligible fashion items remain covered by the regular policy.
• Clearance merchandise: Eligibility should be checked against the terms attached to the specific product.
• Final-sale home furnishings: Excluded from returns under the published home furnishing policy.

Customers should review any product-specific final-sale designation before completing a purchase.

Altar’d State Holiday Return Policy

Altar’d State does not require a special holiday return extension for eligible fashion merchandise because its regular policy already provides a lifetime return window.

The retailer’s FAQs explicitly state that the fashion return policy remains the same throughout the year, including sale merchandise.

This means eligible fashion purchases made during Black Friday or the holiday shopping season remain subject to the normal lifetime return framework.

However, customers purchasing furniture or other home furnishings should not assume that the lifetime policy applies.

The standard 30-day home furnishing return window remains the documented rule, and no separate holiday extension for home furnishings was established in the reviewed official information.

Does Altar’d State Rewards Membership Change the Return Policy?

Altar’d State offers a loyalty program called Stand Out Rewards.

The program provides shopping benefits that may include birthday rewards, promotional access, and qualifying shipping benefits.

However, the reviewed membership information does not establish a separate extended return window exclusively for rewards members.

Eligible fashion purchases already qualify for the retailer’s lifetime return framework without requiring a special membership-based extension.

Customers should also distinguish free shipping on qualifying new purchases from free return shipping.

A reward offering free delivery on new orders does not automatically eliminate the $8.95 prepaid-label return fee.

What Happens If the Return Window Has Passed?

The answer depends on the product category.

For eligible fashion merchandise, Altar’d State’s lifetime return policy means there is no standard fixed return deadline to expire.

However, customers must still satisfy the applicable merchandise eligibility requirements.

For home furnishings, returns are generally accepted only within 30 days of receiving the item.

The retailer does not publicly promise routine late-return exceptions for furniture.

If the 30-day period has passed and the merchandise has a defect, contact Altar’d State Home to determine whether manufacturer support or another applicable remedy may be available.

A manufacturer’s warranty, where one exists, is separate from the retailer’s standard return policy.

How to Track Your Return and Refund

Customers returning merchandise by mail should retain the available shipping information and return confirmation.

For website purchases, account purchase history can help identify orders and initiate returns.

Carrier tracking information can also provide evidence that a return package has been delivered.

For larger home furnishings, retain documentation from the shipping provider or pickup arrangement.

If the retailer confirms that the merchandise has arrived but the refund remains outstanding, contact Guest Services with the relevant order information.

Altar’d State’s published guidance does not establish a separate universal refund-tracking system for every return type.

Common Reasons an Altar’d State Return May Be Denied

Return acceptance depends on the specific merchandise and applicable policy.

Potential reasons for an ineligible return include:

• Home furnishings returned outside the 30-day window
• Furniture that does not meet the new-and-unused requirement
• Lighting that has already been installed
• Final-sale home furnishing merchandise
• Store floor samples
• Made-to-order home furnishings
• Products excluded under applicable category terms

A return may also need to be redirected when the customer attempts to use an unsupported return channel.

For example, an eligible bedding return cannot be completed in a physical Altar’d State store.

That does not necessarily mean the merchandise itself is ineligible; it may require a mail return instead.

What to Do If Your Return Is Denied

If a return is rejected, first ask which specific policy condition prevents its acceptance.

Check whether the merchandise falls under fashion, bedding, or home furnishing rules.

Then review any product-specific restrictions, original order information, and the condition of the merchandise.

If you believe the return qualifies, contact the appropriate Guest Services department and provide the relevant transaction details.

For damaged or defective home furnishings, explain the defect separately from an ordinary change-of-mind return.

Customers should not assume that store management can override documented restrictions, because the reviewed official policy does not guarantee that option.

How to Contact Altar’d State About a Return

Altar’d State provides separate Guest Services contact options for general fashion purchases and home furnishings.

Fashion and General Customer Support

Phone or Text: 1-800-284-7348

Customer Service Hours:

• Monday–Friday: 9:00 AM–9:00 PM Eastern Time
• Saturday–Sunday: 9:00 AM–5:30 PM Eastern Time

The retailer also offers live chat assistance during business hours through its official website.

Altar’d State Home Support

Phone: 1-844-495-1987

Customers returning furniture, rugs, large home products, or items requiring arranged collection should contact the home furnishing support team.

This is especially important for Doorstep and White Glove deliveries, which require specialized return coordination.

Tips for a Smoother Altar’d State Return

A few preparations can help avoid unnecessary delays and return expenses.

1. Identify the correct product category. The lifetime fashion policy and 30-day home furnishing policy are different.
2. Keep your purchase information. Retain receipts, confirmation emails, and order details whenever possible.
3. Bring the original credit card for in-store refunds. Without it, the retailer states that store credit will be issued.
4. Check whether an exchange is available. Eligible fashion exchanges are free, while bedding and home furnishing exchanges are not offered.
5. Review return costs before shipping furniture. Large home furnishing fees can be considerably higher than the standard mail-return fee.
6. Do not install lighting before deciding to keep it. Installed lighting is excluded from returns.
7. Save shipping documentation. Tracking information can help resolve questions about whether a returned package was received.

Read Next

Explore more helpful guides from this category.

View More Articles→

Crocs Return Policy →

Belk Return Policy →

Fleet Feet Return Policy →

Express Return Policy →

Pandora Return Policy →

Costco Return Policy Electronics →

Frequently Asked Questions

How Many Days Do You Have to Return Something to Altar’d State?

Altar’d State provides a lifetime return window for eligible fashion merchandise. Home furnishings generally must be returned within 30 days of receiving the merchandise, subject to their specific eligibility requirements.

Can I Return Altar’d State Clothing After 30 Days?

Yes, eligible fashion merchandise is covered by the lifetime return policy rather than a standard 30-day deadline. Product-specific restrictions can still apply.

Can I Return an Altar’d State Item Without a Receipt?

Altar’d State requests proof of purchase whenever possible, but Guest Services may help locate a transaction when the original receipt is unavailable. Acceptance depends on the applicable return requirements.

Can I Return an Online Altar’d State Order In Store?

Yes, eligible fashion items purchased online can be returned at Altar’d State retail locations. Bedding, pillows, throws, and home furnishings cannot be returned in store.

Does Altar’d State Charge for Returns?

Altar’d State charges $8.95 for mailed returns using its prepaid return label. Eligible fashion exchanges are free. Home furnishings have separate return fees that vary according to the product and delivery method.

Does Altar’d State Allow Exchanges?

Yes, eligible fashion items can be exchanged without a return shipping fee. Bedding, pillows, throws, and home furnishings are excluded from the standard exchange service.

Can I Return Furniture to Altar’d State?

Yes, eligible furniture can be returned within 30 days of receipt, provided it remains new and unused. Applicable shipping or collection charges apply, and furniture cannot be returned at physical stores.

Does Altar’d State Have a Special Holiday Return Policy?

The retailer states that its regular lifetime fashion return policy remains in effect throughout the year, including during holiday shopping periods. Home furnishings follow their separate return conditions.

Conclusion

The Altar’d State return policy allows lifetime returns on eligible fashion merchandise, making it important for shoppers to understand which products qualify. Home furnishings follow a more restrictive policy, generally requiring returns within 30 days of receipt and in new, unused condition.

Customers can return qualifying fashion items in store or by mail, while the standard prepaid return-label fee is $8.95. Eligible fashion exchanges are free, but bedding, pillows, throws, and home furnishings have additional restrictions.

Before starting a return, identify the product category, review any exclusions, and gather available purchase information. For large furniture returns or uncertain eligibility, contacting the appropriate Altar’d State Guest Services team is the most reliable next step.