Aritzia Return Policy: Returns, Refunds, Fees & Exceptions

Aritzia’s U.S. return policy depends on where you purchased the item, whether it was regular price or on sale, and how quickly you return it. For regular-priced online purchases, Aritzia offers a refund to the original payment method within 14 days of the shipping date. From day 15 through day 30, eligible items can instead be exchanged or returned for merchandise credit. After 30 days, returns are no longer accepted.

Different rules apply to sale merchandise, final-sale products, certain payment methods, and specific categories such as swimwear. Items must also satisfy Aritzia’s return-condition requirements. Here is what U.S. shoppers need to know before starting a return.

Aritzia Return Policy at a Glance

Understanding the Aritzia Return Policy

For regular-priced merchandise purchased online through Aritzia’s U.S. channels, the most important deadlines are 14 days and 30 days.

Return an eligible regular-priced online item within 14 days from its shipping date to receive a refund to the original payment method. If more than 14 days have passed but you are still within 30 days of the shipping date, the item may be exchanged or returned for merchandise credit on a Digital Gift Card.

Once more than 30 days have passed, Aritzia states that it will no longer accept the return.

For regular-priced merchandise bought at an Aritzia boutique, the clock starts from the purchase date, rather than a shipping date. An eligible item can be returned within 14 days for a refund to the original payment method. Within 30 days, it can instead be exchanged or returned for merchandise credit.

In-store purchases must be returned or exchanged at a boutique in the same country where they were purchased.

Return Windows by Purchase Type

The difference between the 14-day refund period and the 30-day exchange/merchandise-credit period is especially important. A regular-priced item does not necessarily become completely non-returnable after day 14, but the type of resolution available changes.

What Condition Must Returned Items Be In?

Aritzia requires all returned or exchanged merchandise to meet its return conditions. Items must:

• Not have been washed
• Not have been worn
• Not be damaged
• Have all original tags attached
• Be accompanied by a valid receipt

Additional category-specific conditions apply. A swimwear liner must remain attached for eligible swimwear returns, while shoes must be returned in their original box.

These conditions apply alongside the return deadline. Being within 14 or 30 days does not by itself guarantee eligibility if the merchandise no longer meets Aritzia’s required condition.

Can You Return Opened or Used Items?

Aritzia does not describe its standard policy as allowing worn or used clothing to be returned simply because it is still within the return window.

The company specifically requires merchandise to be unwashed, unworn, and undamaged, with original tags attached.

For that reason, clothing that has been worn beyond trying it on, washed, damaged, or had its tags removed may fail the stated return conditions.

Category requirements also matter. Swimwear must retain its liner, and shoes must have their original box.

If an item arrived defective or damaged rather than becoming damaged through use, contact Aritzia Concierge and identify the defect when initiating the return.

Aritzia Sale Return Policy

Sale merchandise has stricter rules than regular-priced merchandise.

Sale Items Discounted Less Than 50%

An online sale item discounted by less than 50% can be exchanged or returned for merchandise credit on a Digital Gift Card within 14 days of its shipping date.

For an eligible sale item purchased in a boutique, the same less-than-50% discount threshold applies, with the 14-day period measured from the purchase date. The item can be exchanged or returned for merchandise credit.

The standard U.S. sale policy does not provide an original-payment refund for these discounted purchases.

Sale Items Discounted 50% or More

Items discounted by 50% or greater are final sale.

They are not eligible for a standard return or exchange.

This makes the actual discount percentage important when purchasing from Aritzia’s sale section. A discounted item is not automatically final sale; the 50% threshold determines whether the standard sale return option remains available.

Exceptions and Non-Returnable Items

Aritzia identifies several categories as final sale and not eligible for return or exchange under its U.S. policy:

• Sale merchandise discounted 50% or more
• Intimates and shapewear
• Hosiery
• Face masks
• The Super Puff™ Personalized
• Salt & Stone products

Gift cards are also subject to separate restrictions. Aritzia states that gift cards cannot be redeemed for cash or refunded except where required by law.

Check the product type and sale status before purchasing if return flexibility is important.

How to Return an Item to Aritzia

The return process depends on whether the merchandise was purchased online or in a boutique.

For an online order, Aritzia generally allows eligible purchases to be returned in store or mailed back. One notable exception is swimwear: swim tops, bottoms, one-pieces, and swim accessories can only be returned online.

Returning an Online Purchase In Store

Eligible online purchases can generally be brought to an Aritzia boutique for a return or exchange, subject to the standard deadlines and return conditions.

However, the payment method can affect the refund available. PayPal and Klarna purchases have special rules discussed below.

Swimwear purchases must use the online return process rather than an in-store return.

Returning an Online Purchase by Mail

To initiate a mailed return:

1. Sign in to your Aritzia account and open your Order History.
2. Select the relevant order.
3. Choose Return Items.
4. Complete the return request.
5. Review the return information and process the return.
6. Wait for the Return Confirmation email.
7. Package the eligible merchandise securely.
8. Use the provided QR code at a FedEx location or print the return label at home.
9. Drop the package at a FedEx location.

Guest customers and customers who used Google UCP Agentic Checkout can access their order using Aritzia’s Order Tracking process.

If the original shipment was not sent through FedEx, Aritzia directs customers to contact Concierge for assistance obtaining a return label.

Returning an In-Store Purchase

An item purchased at an Aritzia boutique must be returned or exchanged in store.

The return must be handled at a boutique in the same country where the original purchase occurred.

Returning Multiple Items or Orders

When returning multiple items from the same order, Aritzia recommends putting the items together in one box and using a single return label, even if the merchandise originally arrived in separate packages.

The return label must correspond to the order containing the returned merchandise.

If you need to return merchandise from multiple different orders, Aritzia directs customers to contact Concierge to arrange the return rather than combining different orders without assistance.

What Do You Need to Make a Return?

Aritzia requires a valid receipt for returns and exchanges.

For online purchases, your order information provides the necessary record for initiating the return. Customers with an Aritzia account can locate orders through Order History, while guest customers can use Order Tracking.

You should also make sure the merchandise still has:

• Original tags
• Required liners, where applicable
• Original shoe box for footwear
• Other components necessary to satisfy the item-specific return conditions

Keeping the Return Confirmation email and carrier drop-off documentation is also useful for mailed returns.

Can You Return an Item Without a Receipt?

Aritzia’s published U.S. return conditions state that customers must present a valid receipt.

For an online order, however, a missing paper receipt does not necessarily mean the purchase record is unavailable. The order can be accessed through an Aritzia account’s Order History or, for eligible guest purchases, through Order Tracking.

Aritzia’s public standard return policy does not establish a general receiptless-return entitlement for customers who cannot provide or locate valid proof of purchase.

Online vs. In-Store Returns

The biggest difference is where the return window begins and which return channels are available.

Online purchases: The applicable deadline generally runs from the shipping date. Eligible purchases can usually be returned by mail or at an Aritzia boutique, subject to category and payment-method restrictions.

In-store purchases: The applicable deadline runs from the purchase date, and these purchases must be returned or exchanged in store.

For regular-priced merchandise, both channels provide an original-payment refund during the first 14 days, followed by an exchange or merchandise-credit option through day 30, provided all applicable conditions are satisfied.

Aritzia Return Shipping Fees and Other Charges

For U.S. online returns sent back by mail, the return-postage cost depends on how the original order was placed.

If you checked out while signed in to your Aritzia account, Aritzia does not deduct a return-postage fee.

If you used guest checkout, an $8 return-postage fee plus applicable taxes is deducted from your refund.

This distinction applies to return postage; it should not be confused with the amount or form of refund available under the merchandise return rules.

Refund Methods and Processing Times

For eligible regular-priced merchandise returned during the initial 14-day refund window, Aritzia generally refunds the purchase to the original method of payment.

Returns made later within the applicable 30-day period are generally handled as an exchange or merchandise credit rather than a refund to the original payment method.

For mailed U.S. returns, Aritzia states that once it receives the return package, it will process the return within 7–10 business days. Aritzia sends an email when processing is complete.

The time required for a card issuer or other payment provider to post the resulting credit can be separate from Aritzia’s own processing period.

Gift Card Payments

Returned merchandise originally purchased using an Aritzia gift card is refunded as merchandise credit back to a gift card.

Gift cards themselves generally cannot be redeemed for cash or refunded unless required by law.

PayPal Returns

Payment method affects how an online PayPal order should be returned.

To receive an eligible refund back to the PayPal account, Aritzia requires the online purchase to be mailed back.

If a PayPal-funded online purchase is returned at an Aritzia store, Aritzia states that it can instead provide an exchange or merchandise credit.

Klarna Returns

Online purchases made using Klarna must be mailed back to receive an eligible refund to the Klarna account.

Klarna purchases may also be returned in store when they otherwise satisfy Aritzia’s policy, but Aritzia cannot refund the Klarna account through an in-store return.

Depending on the transaction, an eligible in-store resolution may involve a credit or debit card refund, exchange, or merchandise credit. Klarna installments may still be due, so customers using this payment method should pay particular attention to the return channel.

Does Aritzia Offer Exchanges?

Yes. Eligible online regular-priced purchases can be exchanged within 30 days of the shipping date, subject to Aritzia’s return conditions.

Online exchanges can be handled in store or with assistance from Aritzia Concierge. Aritzia also explains that customers may mail back an online return and place a new order.

Eligible online sale merchandise discounted less than 50% has a shorter 14-day exchange period.

For eligible regular-priced merchandise bought in a boutique, exchanges are available within 30 days of purchase. Eligible sale merchandise discounted less than 50% can be exchanged within 14 days of purchase.

Swimwear Returns

Swimwear has an important return-channel restriction.

Aritzia states that swim tops, swim bottoms, one-pieces, and swim accessories can only be returned online. They cannot simply be taken to a boutique under the normal online-purchase in-store return option.

For returnable swimwear, the swimwear liner must remain attached.

This is separate from Aritzia’s final-sale categories, so customers should check both the specific item and its condition before starting a swim return.

Damaged, Defective, or Incorrect Items

If an item has a defect, Aritzia’s online return process allows customers to identify the defect and provide details when submitting the return request.

A defective item should not be confused with merchandise that has become damaged through wear or use, because the standard return conditions require items to be unworn and undamaged.

For an order that arrived defective, damaged, incorrect, or otherwise has an order-specific problem, contacting Aritzia Concierge is the appropriate route when the normal self-service return process does not resolve the issue.

Gift Returns and Gift Card Purchases

Aritzia gift cards are generally not refundable or redeemable for cash, except where required by law.

If merchandise was purchased using a gift card and is subsequently eligible for a return, the return is credited as merchandise credit back onto a gift card.

A gift does not override the normal merchandise eligibility rules. Return deadlines, final-sale exclusions, item-condition requirements, and proof-of-purchase requirements still need to be considered.

What Happens If the Return Window Has Passed?

Aritzia’s U.S. policy states that regular-priced merchandise is no longer accepted for return after the applicable 30-day period.

For online purchases, that period is measured from the shipping date. For regular-priced boutique purchases, it is measured from the purchase date.

Sale merchandise has stricter deadlines and may become ineligible sooner. Merchandise discounted 50% or more is final sale from the outset.

Do not rely on an assumed exception after the stated deadline. If an item has a genuine defect after its return eligibility ends, contact Aritzia Concierge to determine whether another applicable product remedy is available.

How to Track Your Return and Refund

For a mailed return, keep the FedEx drop-off record or other carrier documentation until Aritzia confirms that the return has been completed.

Aritzia sends a Return Confirmation email after a return is initiated and another notification when return processing is complete.

Because Aritzia’s stated 7–10 business day processing period begins after the package is received, carrier transit time should not be confused with refund-processing time.

Keeping your tracking details makes it easier to establish when the return package reached Aritzia if processing appears delayed.

Common Reasons an Aritzia Return May Be Denied

A return can fall outside Aritzia’s published requirements if:

• The applicable return deadline has passed
• The item was washed
• The item was worn
• The item is damaged
• Original tags are no longer attached
• A valid receipt cannot be provided
• Required swimwear lining has been removed
• Shoes do not have their original box
• The product belongs to a final-sale category
• The item was discounted 50% or more
• The wrong return channel is being used for an item with special restrictions

Meeting the deadline is therefore only one part of return eligibility.

What to Do If Your Return Is Denied

First, determine the exact reason for the denial. Check the purchase date or shipping date, discount percentage, product category, item condition, receipt, and original tags against the applicable Aritzia policy.

For online orders, also confirm whether the issue involves the return method or payment type. PayPal, Klarna, and swimwear purchases have return-channel rules that can affect the available refund.

If you believe the merchandise satisfies the applicable requirements, contact Aritzia Concierge with your order or receipt information and explain the issue.

How to Contact Aritzia About a Return

Aritzia provides Concierge support for customers who need assistance with returns or exchanges.

For U.S. customers, the official Concierge number is 1-855-ARITZIA (1-855-274-8942). Aritzia also provides live chat and email support.

Concierge is particularly useful when returning items from multiple online orders, arranging a return label for an order not shipped through FedEx, handling an online exchange, or resolving an order-specific return problem.

Tips for a Smoother Aritzia Return

• Check whether your deadline runs from the shipping date or purchase date.
• Return regular-priced merchandise within 14 days if you want an eligible refund to the original payment method rather than merchandise credit.
• Keep all original tags attached until you are sure you want to keep the item.
• Do not wash or wear merchandise you may return.
• Keep the original shoe box when buying footwear.
• Leave the protective liner attached to eligible swimwear.
• Check the discount percentage before assuming a sale item can be returned.
• Use mail rather than an in-store return when an eligible PayPal or Klarna refund must go back to that payment account.
• Save the carrier drop-off receipt for mailed returns until the refund is complete.

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Frequently Asked Questions

How Many Days Do I Have to Return Something to Aritzia?

For a regular-priced U.S. online purchase, you can receive a refund to the original payment method within 14 days of the shipping date. From day 15 through day 30, eligible merchandise can be exchanged or returned for merchandise credit. After 30 days, Aritzia no longer accepts the return.

Regular-priced boutique purchases follow the same 14-day refund and 30-day exchange/merchandise-credit framework, measured from the purchase date.

Can I Return Aritzia After 14 Days?

Yes, some eligible regular-priced merchandise can still be returned after 14 days, provided you are within the 30-day limit. However, instead of a refund to the original payment method, the standard policy provides an exchange or merchandise credit.

Can I Return an Aritzia Item Without a Receipt?

Aritzia’s stated return conditions require a valid receipt. Online customers can access purchase information through their account Order History or use Order Tracking when applicable.

Can I Return an Online Aritzia Order in Store?

Generally, yes. Eligible online purchases can be returned at an Aritzia boutique or by mail. However, important exceptions apply. Swimwear can only be returned online, and PayPal or Klarna purchases must be mailed back if you want an eligible refund credited back to those respective payment accounts.

Are Aritzia Returns Free?

Mailed U.S. returns are free from the return-postage deduction when the original purchase was made while signed in to an Aritzia account. Guest-checkout returns are subject to an $8 return-postage fee plus applicable taxes, deducted from the refund.

Can You Return Sale Items to Aritzia?

It depends on the discount. Sale merchandise discounted less than 50% can generally be exchanged or returned for merchandise credit within 14 days of the applicable shipping or purchase date. Merchandise discounted 50% or more is final sale.

Can You Return Worn Clothes to Aritzia?

Aritzia requires returned merchandise to be unwashed, unworn, and undamaged, with original tags attached. Worn clothing therefore does not satisfy the standard published return conditions.

How Long Does an Aritzia Refund Take?

For a mailed U.S. return, Aritzia states that it processes the return within 7–10 business days after receiving the package. Carrier transit time occurs before that processing period, and your payment provider may require additional time to post the credit after Aritzia completes the refund.

Conclusion

The Aritzia return policy gives U.S. customers 14 days to return eligible regular-priced merchandise for a refund to the original payment method, followed by an exchange or merchandise-credit option through 30 days. Online deadlines run from the shipping date, while boutique-purchase deadlines run from the purchase date.

Sale items discounted less than 50% have a shorter 14-day exchange or merchandise-credit window, while items discounted 50% or more and certain product categories are final sale. Keep your receipt, tags, packaging where required, and carrier confirmation for mailed returns. Most importantly, check the item’s sale status, payment method, return channel, and deadline before sending or taking it back.