Cider Return Policy: Return Window, Fees, Refunds & Exceptions

The Cider return policy allows customers to request returns for most eligible items within 14 days after receiving their complete order. Returned products must be unworn, unwashed, unaltered, and in their original condition with tags and packaging intact. Once a return request is submitted, the package must be shipped within seven days.

Cider also deducts a $3.99 restocking fee per return parcel, and additional shipping costs can apply to subsequent returns from the same order. Certain products, including final sale items, panties, and most accessories, are not eligible for returns.

If you purchased clothing from Cider and need a different size, received an incorrect item, or simply changed your mind, understanding these requirements can help prevent a rejected return.

This guide covers Cider’s U.S. return rules, including deadlines, shipping instructions, refund methods, fees, exchanges, damaged items, and important exclusions.

Cider Return Policy at a Glance

Understanding the Cider Return Policy

Cider accepts returns of eligible products when customers submit their requests within 14 days of receiving their complete order.

The important distinction is that the return period begins when the customer receives the last shipment belonging to the order, not necessarily when the purchase was placed.

For example, suppose you order several clothing items that arrive in two separate deliveries. If the first package arrives on November 2 and the second arrives on November 5, the return period starts when the second package arrives on November 5.

This matters because customers receiving split shipments do not need to calculate separate return periods for individual packages from the same order.

Cider also imposes a separate shipping deadline. After submitting the return request, customers must mail the package within seven days.

Submitting the request on time does not eliminate the requirement to ship the merchandise promptly.

What Items Are Eligible for Returns?

Most standard clothing purchases may qualify if they satisfy Cider’s return conditions.

Eligible products must:

• Be returned through an authorized return request.
• Remain unworn and unwashed.
• Retain their original tags.
• Be in their original condition.
• Include the original packaging.
• Have no unauthorized alterations.
• Not fall into an excluded or final sale category.

Meeting the return deadline alone does not guarantee approval. Cider also checks the condition and eligibility of the returned merchandise.

Cider Return Windows by Product Category

Cider generally uses the same 14-day return-request period for eligible merchandise, but product restrictions determine whether particular items qualify.

The listed 14-day period applies to return requests, with the separate seven-day mailing deadline beginning after submission.

Cider Swimwear Return Policy

Cider accepts eligible swimwear returns under its published policy.

However, customers must meet an additional hygiene requirement: the original hygiene sticker must remain fully intact.

A swimsuit may be rejected if the hygiene sticker is removed, damaged, or incomplete, even when the item otherwise appears unused.

Customers should check swimwear carefully before removing protective liners or tags.

Cider Accessories Return Policy

Cider’s return policy excludes accessories for hygiene-related reasons, with scarves identified as an exception.

Consequently, customers should not assume that jewelry, hair accessories, or other accessory purchases qualify for the standard clothing return policy.

Check the product’s classification and any final sale designation before purchasing.

What Condition Must Returned Items Be In?

Cider requires returned merchandise to remain in its original condition.

This includes keeping the original tags and packaging, as well as avoiding washing, wearing, or altering the garment.

The company specifically excludes garments showing evidence of use or modification.

Trying an item on briefly to check the fit is different from wearing it for normal use, but Cider does not publish a blanket exception allowing every tried-on item.

The safest approach is to preserve the garment’s original condition and return it without signs of use.

Can You Return Opened or Used Items to Cider?

Opening a delivery package does not automatically make an otherwise eligible item non-returnable.

However, Cider requires the merchandise itself to remain in its original condition, with original packaging and tags attached.

An item that has been worn, washed, or altered will not qualify for the normal refund process.

Can You Return Cider Clothes After Trying Them On?

Customers purchasing clothes online often need to check the size and fit.

Cider’s published conditions focus on whether the product remains unworn, unwashed, unaltered, and in its original condition.

If trying something on causes damage, removes required tags, or leaves signs of wear, the item may fail the return inspection.

Avoid removing the tags until you decide whether to keep the garment.

Can You Return Cider Clothes After Washing Them?

No. Cider explicitly excludes garments that have been washed.

This restriction applies even when the return request is submitted within the standard 14-day period.

If a garment develops a quality problem after washing, contact customer service rather than assuming it qualifies as an ordinary return.

Exceptions and Non-Returnable Items

Not every Cider purchase is eligible for a refund.

The retailer identifies several exclusions that customers should review before ordering.

Final Sale Products

Products marked Final Sale cannot be returned or refunded under the standard policy.

This restriction applies regardless of whether the customer changes their mind or discovers that the size is unsuitable.

Customers should inspect the product listing and checkout information for any final sale designation.

Panties and Accessories

Cider excludes panties and accessories from returns and exchanges for hygiene-related reasons.

Scarves are the stated exception to the accessory restriction.

Purchases Made Entirely With Store Credit

Cider states that when an order is paid entirely using store credit, all products in that order become final sale.

This is especially important for customers using credit obtained from a previous return.

An item that would ordinarily qualify for a return may become ineligible because the order was purchased entirely with store credit.

Other Product Restrictions

Some products may carry individual final sale labels or other eligibility restrictions.

Customers should check the item details and the return options shown in their Cider account rather than assuming every product follows the general clothing policy.

How to Return an Item to Cider

Cider provides an online return-request process through its website and mobile app.

For a standard eligible purchase, the process is:

1. Open the Cider website or mobile app.
2. Sign in with the email address associated with the order.
3. Go to the Orders section.
4. Select the order containing the item you want to return.
5. Choose RETURN ITEMS.
6. Select the products and follow the return instructions.
7. Submit the request within 14 days after receiving the complete order.
8. Follow the supplied shipping instructions and mail the package within seven days after submitting the request.
9. Retain the shipping receipt and tracking information until the refund has been processed.

Cider sends a return confirmation email to the email address associated with the order.

If the confirmation does not appear, check the spam or junk folder.

How to Return Cider Items by Mail

For qualifying U.S. returns, Cider provides a prepaid return shipping label.

Customers should print the label when instructed, securely package their eligible items, and take the parcel to the designated shipping station.

Cider identifies USPS as a return logistics provider for the United States.

However, customers should follow the instructions associated with their specific return authorization.

If a prepaid label is not supplied, Cider instructs customers to choose a carrier and ship the package to its designated warehouse. The customer must also update the tracking information in the Cider app so the company can identify the parcel.

Important: Never send merchandise to the sender’s address printed on the original delivery package. Cider warns that this is not necessarily its authorized return address.

Use only the return address provided after submitting the return request.

Can You Return Cider Purchases In Store?

Cider’s published standard return procedure directs customers to initiate returns online and send eligible merchandise to the designated warehouse.

It does not establish a general U.S. walk-in store return option for online orders.

Customers should therefore follow their authorized return instructions rather than assuming an in-person drop-off at a retail location is accepted.

Can You Return Multiple Items Together?

Yes. Cider encourages customers to submit returns for multiple eligible items from the same order together.

This can help customers avoid additional return shipping costs.

Because second and subsequent returns from the same order require customers to pay for return shipping, grouping eligible items into one request is particularly useful.

What Do You Need to Make a Cider Return?

Customers generally need access to the order and the original merchandise.

Before beginning, prepare:

• The email address associated with the purchase.
• Access to the relevant order in the Cider account.
• The products being returned.
• Original tags and packaging.
• The return authorization and shipping instructions.
• The return label, if provided.

Customers should also retain the original order confirmation and any shipping documentation.

These records can be useful if the package is delayed or the refund needs further investigation.

Can You Return Cider Items Without a Receipt?

Cider’s standard online return system identifies purchases through the customer’s account and order history rather than requiring a conventional paper store receipt.

A customer who no longer has the confirmation email may still be able to access the order by signing in using the email address associated with the purchase.

However, Cider does not publicly establish a general no-proof-of-purchase return entitlement.

If you cannot locate your order, contact customer service and provide the information available, such as your registered email address and order details.

Do not send products back without first receiving a valid return authorization.

Cider Return Shipping Fees and Other Charges

Cider returns are not necessarily free.

The retailer applies a $3.99 restocking fee per parcel to returns initiated after September 13, 2024.

Cider explains that the charge helps cover return handling, inspection, and repackaging.

For qualifying U.S. returns, the company provides a prepaid shipping label for the first return request, but that does not eliminate the restocking fee.

Cider Return Fee Breakdown

For example, if an eligible refund totals $45 before fees and Cider deducts the $3.99 restocking charge, the refund would be $41.01, assuming there are no other applicable deductions.

The restocking charge is separate from any shipping cost the customer must pay for additional return requests.

Does Cider Offer Free Returns?

Cider provides prepaid shipping for qualifying first returns under its published U.S. process, but a $3.99 restocking fee still applies.

Customers should distinguish between receiving a prepaid label and receiving a refund without any deductions.

What About Cider’s Easy Return Pass?

Cider also describes an optional Easy Return Pass that covers the return shipping fee for the first return request on an applicable order.

The pass applies only to the specific order for which it was purchased.

Subsequent return requests are not covered.

The Easy Return Pass fee is generally non-refundable after the order’s merchandise has been received. Cider identifies exceptions for a fully canceled order or an entirely lost package.

The pass covers return shipping under its stated terms. Customers should not assume it removes the separately published $3.99 restocking fee.

Are Original Shipping Charges Refunded?

Cider states that original shipping costs are non-refundable in most cases.

This means a standard change-of-mind return generally does not result in reimbursement of the shipping charge paid when the order was placed.

The original delivery fee and the cost of shipping the merchandise back are separate expenses.

Exceptions may apply to qualifying delivery problems. For example, Cider’s terms provide for reimbursement of applicable purchase and shipping charges in certain validated shipping-loss or damage cases.

Customers should contact support when the return is connected to a delivery failure or damaged shipment.

Cider Refund Methods and Processing Times

Cider generally processes refunds after returned items arrive at its warehouse.

Its published return policy states that refunds are processed within approximately 7–10 days after the return package arrives.

The company also advises allowing an additional three to five days for handling returned items during periods of high warehouse volume.

Shipping time to the warehouse is separate from refund processing time.

Cider indicates that return packages may take approximately 5–25 days to reach its warehouse, depending on distance and shipping conditions.

Cider Refund Methods

Cider also states that for credit or debit card payments, as well as certain online payment services, refunds are sent to the relevant financial institution within five business days of receiving the returned item or cancellation request.

Because Cider separately publishes a general warehouse refund-processing estimate, customers should not treat either statement as a guarantee that funds will appear in their accounts within that period.

Actual posting depends on the financial institution or payment provider.

Does Cider Offer Instant Refunds?

Cider has an Instant Refund Service for selected customers.

Under this service, qualifying refunds may be processed within 24 hours.

However, eligibility is limited, and the service cannot be transferred to another customer.

The actual time when funds become available depends on the payment institution.

Customers should not assume that every return qualifies for an instant refund.

Does Cider Offer Exchanges?

No. Cider states that it does not currently offer direct exchanges.

If you purchase the wrong size, color, or style, the standard approach is to return the eligible item and place a separate order for the replacement.

For example, if you purchase a dress in size small and need a medium, you cannot rely on a direct size-exchange service.

Instead, you would need to submit a valid return request for the original dress and purchase the desired size separately.

The replacement purchase and the return refund are distinct transactions.

You should also consider stock availability and applicable return charges before placing the new order.

Damaged, Defective, or Incorrect Cider Items

A damaged or incorrect order should be handled differently from a routine change-of-mind return.

Cider’s return-request system directs customers experiencing incorrect items, missing merchandise, damage, or quality problems to contact customer service directly.

What If Your Cider Order Arrives Damaged?

If merchandise arrives damaged, report the problem promptly.

Cider’s terms require legitimate claims involving loss or damage during delivery to be submitted within 14 days after the goods were received or should have been received.

For a validated delivery-related claim, Cider may choose to replace the affected item, subject to availability, or provide an applicable refund.

The company’s terms also address reimbursement of shipping costs in qualifying cases.

Take clear photographs of the affected merchandise and packaging, and retain your order details.

What If Cider Sends the Wrong Item?

Contact Cider customer service directly if the delivered product differs from what you ordered.

Provide the order number, a description of the discrepancy, and photographs when useful.

Do not assume that the ordinary return fee or standard change-of-mind procedure necessarily applies to an incorrect shipment.

Ask support for the appropriate resolution and shipping instructions.

What If Something Is Missing From Your Order?

Check whether the purchase was divided into multiple shipments.

If all shipments are marked delivered and an item remains missing, contact customer service with the order information.

Missing items should be reported as an order problem rather than submitted as a return of merchandise that was never received.

Cider Returns for Facebook and Instagram Purchases

Cider provides a separate return procedure for certain orders purchased through Facebook or Instagram.

This applies when the purchase was made through those channels and the order number contains 16 digits.

Returning a Facebook Order

1. Open Facebook and go to the menu.
2. Select Settings & Privacy, then Settings.
3. Navigate to Payments.
4. Open Orders and Payments.
5. Find the purchase under Activity.
6. Select the item and choose Start a Return.
7. Follow the provided instructions.

Returning an Instagram Order

1. Open Instagram and visit your profile.
2. Select the menu.
3. Open Orders and Payments.
4. Find the purchase under Activity.
5. Select the relevant order.
6. Choose Start a Return.
7. Follow the instructions.

Customers should use the return process associated with their purchase channel instead of automatically submitting a second request through a different platform.

Cider Gift Returns and Gift Card Purchases

Cider’s return system requires the customer to identify the original order.

If you received a Cider product as a gift, the original purchaser’s order information may be necessary to initiate a return.

Cider does not publicly establish a separate universal gift-return process that guarantees a refund to the gift recipient.

Contact customer service when the original order is unavailable.

What Happens If You Paid With a Cider Gift Card?

When an eligible purchase was paid for using a Cider gift card, the refund is issued as a gift card to the customer’s Cider account.

Gift-card balances and store credits are not generally redeemable for cash, except where applicable law requires otherwise.

Can You Return Items Bought With Store Credit?

Orders paid entirely through store credit are classified as final sale under Cider’s policy.

Those purchases are not eligible for standard returns or refunds.

This restriction is different from the rule for eligible purchases made with a Cider gift card.

Cider Sale, Clearance, and Final Sale Returns

Customers should distinguish between an item being discounted and an item being designated final sale.

Cider expressly excludes products labeled Final Sale from returns and refunds.

However, a discounted price alone does not establish that every sale item is non-returnable.

Before purchasing a promotional or clearance product, inspect the listing for a final sale designation.

If the product is not excluded and satisfies the standard return requirements, the normal eligibility rules may apply.

Does Cider Have a Holiday Return Policy?

Cider’s published standard return policy establishes a 14-day return-request period, with the return window beginning after the complete order has been delivered.

A separate U.S. holiday return extension for the 2026 shopping season was not established in the published policy information reviewed.

Customers purchasing Christmas presents or other holiday gifts should not assume that November or December orders automatically receive a longer return deadline.

Unless Cider announces a specific extension applicable to the purchase, plan according to the standard published requirements.

How to Track a Cider Return and Refund

After submitting a return, customers can use their Cider account and the available support tools to check their refund status.

The Cider customer-service area includes options for starting returns and checking refunds.

For mailed returns, retain the carrier tracking number.

This is especially important when using your own shipping service, because Cider instructs customers to update the tracking details in its app.

A useful return record should include the return confirmation, carrier receipt, tracking number, and any refund notification.

If the parcel is delivered but no refund appears after the applicable processing period, contact Cider with these details.

What Happens If the Cider Return Window Has Passed?

Cider’s standard policy requires customers to submit a return request within 14 days after receiving the complete order.

The company does not establish a general entitlement to late change-of-mind returns.

If the deadline has passed, contact support before attempting to send the merchandise back.

Where a product has a genuine manufacturing defect, a separate warranty or applicable consumer protection remedy may be relevant.

However, a possible warranty claim should not be confused with an automatic extension of the ordinary return period.

Common Reasons a Cider Return May Be Denied

A return may not qualify when it violates the published conditions.

Common policy-related problems include:

• Submitting the return request after the 14-day deadline.
• Failing to ship the package within seven days after the request.
• Returning worn, washed, or altered clothing.
• Missing required original tags or packaging.
• Returning swimwear without intact hygiene stickers.
• Attempting to return final sale merchandise.
• Returning excluded categories such as panties or accessories other than scarves.
• Returning products bought entirely with store credit.
• Sending merchandise without an authorized return request.

Cider also warns customers not to ship returns to unauthorized addresses.

Following the official return instructions helps prevent identification and processing problems.

What to Do If Cider Rejects Your Return

If a return is rejected, determine which policy requirement caused the issue.

Review the return deadline, product condition, original order, and any final sale restrictions.

If you believe the rejection was caused by an error, contact Cider customer support with the relevant information.

Include photographs, order details, return confirmation, and shipping proof when appropriate.

For defective or incorrectly delivered products, explain that the issue concerns order accuracy or product quality rather than a standard change-of-mind return.

Cider does not publish a general guarantee that customer-service representatives will override return requirements.

How to Contact Cider Customer Service About Returns

Cider offers customer-service assistance through live chat and email.

Its published return policy identifies live chat as a 24/7 support channel.

Official return-related email contacts include:

[email protected]

[email protected]

Customers can also access the customer-service section through their Cider account or app.

When contacting support, include the relevant order number and explain the return or refund issue clearly.

Tips for a Smoother Cider Return

The most practical way to avoid return problems is to check eligibility before preparing the shipment.

• Start the return early. Submit the request within the 14-day window.
• Keep the tags attached. Do not remove labels before deciding whether to keep the item.
• Avoid washing or altering clothes. Both can make a product ineligible.
• Return eligible items together. Multiple return requests from one order can increase shipping costs.
• Check swimwear hygiene stickers. They must remain intact.
• Use the authorized return address. Never rely on the original package’s sender address.
• Save your shipping receipt. Keep it until the refund is confirmed.
• Review final sale labels. Some products cannot be returned even when unused.

These steps are particularly important because Cider combines a relatively short return-request window with a separate mailing deadline.

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Frequently Asked Questions

How Many Days Do You Have to Return Something to Cider?

You have 14 days after receiving all items in your order to submit a return request. Once the request is submitted, the package must be mailed within seven days.

Does Cider Charge for Returns?

Yes. Cider deducts a $3.99 restocking fee per returned parcel. For qualifying first returns in the United States, the company provides a prepaid return shipping label. Customers pay the shipping cost for second and additional returns from the same order.

Can You Return Cider Clothes Without Tags?

Cider requires original tags to remain attached. Clothing without the required tags does not meet its published standard return conditions.

Can You Return Cider Swimsuits?

Yes, eligible swimwear can be returned within the standard period, provided it remains in its original condition and the hygiene stickers are fully intact.

Does Cider Give Full Refunds?

An eligible refund is generally issued to the original payment method, but deductions can apply. These include the $3.99 restocking fee, while original shipping charges are usually non-refundable.

How Long Does a Cider Refund Take?

Cider generally states that refunds are processed within seven to ten days after returned merchandise reaches its warehouse. Additional warehouse handling or payment-provider processing can affect the total time.

Can You Exchange Sizes at Cider?

No. Cider does not currently offer direct exchanges. Customers must return the eligible original product and place a separate order for the desired size.

Can You Return a Final Sale Item to Cider?

No. Products marked Final Sale are excluded from ordinary returns and refunds. Cider also treats orders paid entirely with store credit as final sale.

Conclusion

The Cider return policy gives customers 14 days after receiving their complete order to request a return, followed by seven days to ship the merchandise. Eligible items must remain unworn, unwashed, unaltered, and in their original condition with the required tags and packaging.

Customers should also account for the $3.99 restocking fee and any additional shipping charges. Final sale products, certain hygiene-sensitive items, and purchases made entirely with store credit are subject to important restrictions.

For the best chance of a successful refund, review your item’s eligibility, submit the return through Cider’s authorized system, follow the supplied shipping instructions, and retain your tracking information until the refund is confirmed.