H&M Return Policy: 2026 Return Window, Refunds, Fees, Exchanges, and Exceptions

The H&M return policy allows customers in the United States to return most eligible purchases within 30 days. For in-store purchases, the return window begins on the purchase date. For online orders, it begins on the delivery date, and mailed returns must be postmarked within 30 days of delivery.

Items must generally be in resellable condition, with their original labels and tags attached. H&M offers free returns at eligible U.S. stores, while mail-in returns of online purchases incur a $5.99 return shipping fee, deducted from the refund.

However, certain products are final sale, and some merchandise, including H&M HOME products purchased online, has special return requirements.

This guide covers H&M returns, receipt requirements, opened merchandise, online and in-store procedures, shipping charges, refunds, exchanges, gift purchases, and important exceptions under the U.S. policy.

H&M Return Policy at a Glance

Understanding the H&M Return Policy

H&M generally accepts returns of eligible clothing, accessories, and other merchandise within 30 days, provided the products meet its condition and proof-of-purchase requirements.

The policy distinguishes between purchases made at physical stores and orders placed online.

H&M In-Store Return Window

For purchases made at an H&M retail store, customers have 30 days from the original purchase date to return eligible items.

A valid receipt is required, and the original payment method must be available when processing the return.

H&M states that it does not accept regular returns or exchanges after the 30-day deadline.

Store purchases must be returned in person at an eligible store rather than mailed to the store.

H&M Online Return Window

For purchases placed through H&M’s U.S. website or app, the standard return period is 30 days from the delivery date.

Customers may return most qualifying online orders either at an H&M store or through the online Returns Portal.

For mail returns, the package must be postmarked within the 30-day period. It does not necessarily need to arrive at the warehouse within that time.

This distinction is important because delivery delays during return shipping should not be confused with the deadline for sending the package.

Does the H&M Return Policy Apply to Every Product?

No. The standard 30-day period does not mean that every item can be returned.

H&M has specific exclusions covering certain underwear, hosiery, swimwear, cosmetics, earrings, final-sale merchandise, and other restricted products.

Some products also have special return-channel requirements.

Customers should therefore consider both the return deadline and the merchandise category before beginning a return.

H&M Return Windows by Product Category

Most eligible merchandise follows the standard 30-day return period. However, several product categories have additional restrictions.

Clothing and Shoes

Regular clothing and footwear may be returned within the standard period if they remain in acceptable selling condition.

For example, a customer who purchases a pair of jeans online and discovers that the size is incorrect may return them within 30 days of delivery, provided the jeans have not been worn, washed, damaged, or altered and retain their original tags.

The same general conditions apply to eligible footwear.

Underwear, Bras, and Hosiery

H&M distinguishes bras from other underwear.

Bras are excluded from the general underwear final-sale restriction and may qualify for returns when they meet the standard conditions.

Other underwear and hosiery are treated as final-sale merchandise.

Customers should check the item category carefully rather than assuming every intimate-apparel product has the same return eligibility.

Swimwear

Swimwear is subject to hygiene-related restrictions.

Items requiring a hygiene seal cannot be returned once that seal has been removed. H&M identifies bikini tops as an exception to this specific seal restriction.

Other eligibility conditions, including the 30-day deadline and resellable condition, still apply.

Cosmetics and Beauty Products

Opened cosmetics cannot be returned under H&M’s standard policy.

Customers should examine product descriptions before opening beauty merchandise if they are uncertain whether they wish to keep it.

An unopened product may still be subject to other product-specific restrictions.

H&M HOME Products

H&M HOME merchandise has different return procedures depending on how it was purchased.

Online H&M HOME purchases must be returned by mail rather than at physical H&M stores.

For H&M HOME products purchased in a store, the return must be made at the original store or another store that carries H&M HOME.

Furniture returned by mail must be disassembled and placed in its original packaging.

What Condition Must H&M Returned Items Be In?

H&M requires returned merchandise to be in its original selling condition.

The company specifies that eligible products must not have been:

• Worn
• Washed
• Damaged
• Soiled
• Altered

Original labels and tags must also remain attached.

These conditions help determine whether an item remains suitable for resale.

Can You Try On Clothes Before Returning Them?

Trying on clothing to check its fit is different from wearing an item as part of normal use.

However, merchandise must still satisfy H&M’s requirement that it remain unworn and resellable.

For example, briefly checking the size of a jacket without removing its tags or damaging it is different from wearing the jacket outdoors.

If an item shows signs of use, H&M may determine that it no longer meets the return requirements.

Do You Need Original Packaging?

H&M specifically requires original packaging for furniture returns.

For ordinary mail returns, its instructions allow customers to place merchandise in a suitable box or bag, including the packaging in which the order arrived.

This means an original shipping box is not universally required for standard clothing returns.

Nevertheless, customers should protect merchandise during transportation and retain all product tags and components.

Can You Return Opened or Used Items to H&M?

The answer depends on the product category and its condition.

H&M generally does not accept worn, washed, altered, damaged, or soiled merchandise under its standard return policy.

Opening a shipping parcel does not automatically make otherwise eligible clothing non-returnable. The important question is whether the merchandise still satisfies H&M’s conditions.

Certain products have stricter rules.

A defective product should not automatically be treated as an ordinary used-item return. Customers should contact H&M about the defect and follow the instructions for the specific problem.

H&M Return Policy Exceptions and Non-Returnable Items

Several categories are excluded from H&M’s regular returns and exchanges.

Final Sale Merchandise

Items explicitly labeled Final Sale cannot be returned or exchanged.

This applies to qualifying final-sale products purchased online or at physical stores.

Customers should look for final-sale labeling before completing a purchase, especially when shopping during promotional events.

Red-Sticker Sale Items

H&M identifies red-sticker sale items purchased in physical stores as final sale.

These products cannot be returned or exchanged under the normal policy.

This rule should not be confused with ordinary online discounts or promotional offers.

Hygiene-Sensitive Products

H&M’s stated final-sale exclusions include:

• Hosiery
• Underwear, excluding bras
• Bodysuits
• Swimwear without the required hygiene seal, excluding bikini tops
• Opened cosmetics
• Earrings
• Face masks

Some exclusions apply because of hygiene considerations.

Gift Cards

H&M gift cards are final sale and cannot ordinarily be returned or exchanged.

This is separate from the rules governing a return of merchandise originally purchased using an H&M gift card.

Pre-Loved Products

H&M states that Pre-Loved purchases are final sale.

Customers purchasing secondhand merchandise through H&M’s applicable Pre-Loved offering should not assume that the standard 30-day merchandise return option applies.

Restricted Items and Special Collections

H&M excludes restricted products from its standard return process.

Special collections and designer collaborations may also be subject to conditions different from the regular policy.

For these purchases, customers should check the specific terms associated with the product or collection before relying on the standard return window.

How to Return an Item to H&M

H&M provides different return methods depending on whether the merchandise was purchased online or in a physical store.

Returning an H&M Online Order In Store

Most eligible online purchases can be returned free of charge to an H&M store in the United States, excluding Puerto Rico.

Follow these instructions:

1. Confirm that the items remain within 30 days of delivery.
2. Check that the products are eligible for an in-store return.
3. Bring the merchandise with its original labels and tags.
4. Locate the e-receipt attached to the shipping confirmation email.
5. Visit an eligible H&M retail store.
6. Present the items and electronic receipt for return processing.

Refunds are generally issued to the original payment method.

Importantly, H&M HOME merchandise purchased online cannot be returned at a physical store.

Damaged online orders must be returned to the warehouse rather than handled as ordinary in-store returns.

Returning an H&M Online Order by Mail

H&M accepts qualifying online returns through its Returns Portal and USPS.

To return an item by mail:

1. Access your H&M account and open the relevant order details.
2. Choose the option to return an item.
3. Select the merchandise and return reason.
4. Confirm the return method and follow the portal instructions.
5. Place the items in a suitable shipping box or bag.
6. Obtain the return QR code or print the prepaid shipping label.
7. Present the QR code at USPS or attach the printed label.
8. Hand over or mail the package within the return deadline.
9. Keep the return tracking information until the refund is completed.

H&M deducts a $5.99 return shipping fee from qualifying mail-return refunds.

Customers who use the provided QR code can have the shipping label produced through the applicable USPS process.

Returning an H&M Store Purchase

Items purchased at a physical H&M store must be returned in person.

The process is straightforward:

1. Locate the original purchase receipt.
2. Confirm that the return is within 30 days of purchase.
3. Ensure the merchandise remains in original selling condition.
4. Bring the item, receipt, and original payment method to an eligible H&M store.
5. Request a refund or qualifying exchange.

Regular store purchases may generally be returned at another U.S. H&M store, excluding the separate Puerto Rico arrangements.

H&M does not accept store-purchased merchandise mailed directly to stores for return processing.

Returning Multiple Online Orders

H&M provides instructions for customers returning merchandise from multiple online orders.

If using printed labels, customers can register the orders separately and follow H&M’s instructions for including the relevant labels.

When returning with QR codes, H&M instructs customers to pack each order separately and present the corresponding QR code at USPS.

If a return cannot fit into one package, separate return registrations can be created to obtain additional labels or codes.

What Do You Need to Make an H&M Return?

The required information depends on the original purchase channel.

For online purchases, the order details in the customer’s H&M account help identify items eligible for return.

Keeping the original receipt and shipping confirmation makes the process easier.

H&M Return Policy Without a Receipt

H&M does not accept standard merchandise returns or exchanges without a valid receipt.

Its current general return instructions explicitly require proof of purchase.

Can H&M Look Up Your Receipt?

Customers who purchased online can usually access their order information through their H&M account or shipping confirmation emails.

The electronic receipt attached to the shipping confirmation is accepted for eligible online orders returned in store.

For an in-store purchase, customers should retain their original receipt.

H&M’s published standard policy does not promise that presenting a payment card or identification will replace a missing receipt.

Can You Receive Store Credit Without a Receipt?

H&M’s general return policy says that merchandise cannot be returned or exchanged without a receipt.

Although its gift-card terms acknowledge that merchandise cards may be issued for receiptless returns where permitted by policy and at H&M’s discretion, this is not a guaranteed receiptless-return service.

Customers should not assume they will automatically receive merchandise credit without proof of purchase.

Can You Return an Item With a Gift Receipt?

Yes, eligible merchandise may be returned with a valid H&M gift receipt.

Instead of refunding the transaction as a standard original-payment return, H&M issues merchandise credit for gift-receipt returns.

H&M Online vs. In-Store Returns

The two purchase channels have important differences.

Can You Return Online H&M Purchases at Any Store?

Most qualifying online orders can be returned to an H&M store in the United States, excluding Puerto Rico.

However, online H&M HOME purchases, certain restricted products, and items designated for mail-only return are excluded from this option.

Can You Return H&M Store Purchases by Mail?

No. H&M requires physical-store purchases to be returned in person.

Customers cannot use the online mail-return system as an alternative for regular store purchases.

What About Free In-Store Pickup Orders?

H&M specifies that orders using its Free In-Store Pickup service must be returned in stores.

Mail returns are not accepted for these orders.

Customers should check their original fulfillment method before creating a return request.

H&M Return Shipping Fees and Other Charges

H&M’s principal return shipping charge is $5.99 for mail-in returns of online purchases.

The amount is deducted from the customer’s refund when using the applicable prepaid mail-return process.

For example, if an eligible returned item has a refundable merchandise value of $40 and the $5.99 mail-return fee applies, the merchandise refund after that deduction would be $34.01, before considering any other applicable adjustments.

H&M does not publish a universal restocking-fee schedule for ordinary qualifying clothing returns in its general U.S. return instructions.

Special merchandise should be checked for item-specific conditions rather than assuming that every product is handled identically.

Are Original H&M Shipping Charges Refunded?

H&M’s refund information distinguishes between original delivery charges and return shipping fees.

Its general instructions say that shipping and handling costs are not refundable, while its detailed card-payment guidance also states that the delivery fee is refunded when all items in an order are returned.

Consequently, customers should distinguish between:

• Partial-order returns: Original delivery charges are not generally refundable.
• Full-order returns: H&M’s detailed refund guidance provides for a delivery-fee refund.
• Mail-return shipping: The separate $5.99 return fee remains applicable to qualifying mailed returns.

Where the delivery charge or service differs from the standard arrangement, customers should confirm the amount shown in their return summary.

H&M Refund Methods and Processing Times

H&M generally refunds eligible returned merchandise to the original payment method, with special handling for gift cards, gift receipts, PayPal, and Klarna purchases.

How Long Does an H&M Refund Take?

H&M advises customers to allow up to 14 days for refund processing.

For mailed merchandise, this should not be confused with the time required for the package to travel to the warehouse.

The return first needs to reach H&M and be processed, after which the payment provider may require additional time to post the credit.

H&M’s guidance also notes that a credit-card refund can take up to two billing cycles to appear on a statement.

Refunds to Credit or Debit Cards

For eligible returns paid by card, H&M generally issues the refund to the original payment method.

Customers should retain the original payment card, particularly when returning items purchased in a store.

If the refund has been issued but does not appear immediately, the card provider may still be processing the credit.

H&M Gift Card Refunds

When an online purchase was paid entirely using a physical H&M gift card or an H&M e-Gift Card, an eligible refund is issued to a new H&M e-Gift Card.

The replacement e-Gift Card is sent to the email address associated with the purchase.

For purchases made with both a gift card and another payment method, H&M first refunds the additional payment method up to the amount paid through that method. Any remaining refundable balance goes to an H&M e-Gift Card.

H&M Merchandise Card Refund Option

H&M also offers a merchandise-card refund option during eligible online return registration.

Customers who select this option receive a digital H&M Merchandise Card after the return has been processed.

H&M states that the card is emailed within one day of processing.

This option is not available for Klarna payments.

The merchandise card can be redeemed online or at eligible physical H&M stores.

PayPal Refunds

If the original purchase was paid through PayPal, H&M returns the eligible refund to the PayPal account.

Customers should review their PayPal transaction activity if the refund has been processed but is not yet visible.

Klarna Refunds

Customers who purchased using Klarna Pay Later can report their return through Klarna.

Klarna may place the invoice on hold while the return is being processed.

After the return is completed, Klarna updates the remaining payment balance and provides instructions for any outstanding or refundable amount.

Questions about the physical returned parcel should go to H&M, while payment-specific questions should be directed to Klarna.

Does H&M Offer Exchanges?

Yes, but H&M exchanges are primarily handled at physical stores.

Eligible merchandise may be exchanged within the standard 30-day period, subject to the receipt and condition requirements.

H&M In-Store Exchanges

Customers can request an exchange for qualifying products at eligible H&M stores.

A valid receipt is required, and the item must be in acceptable selling condition.

Final-sale items are excluded.

Can You Exchange an H&M Online Order?

H&M does not offer direct online exchanges through its mail-return process.

If a customer wants another size or color, H&M instructs them to return the unwanted merchandise and place a new order.

Alternatively, eligible online purchases may be taken to a store for a qualifying in-store exchange.

Can You Exchange Without a Receipt?

No. The standard H&M policy requires a valid receipt for both returns and exchanges.

Damaged, Defective, or Incorrect H&M Items

Customers who receive damaged, defective, incomplete, or incorrect merchandise should distinguish those problems from ordinary change-of-mind returns.

H&M provides specific guidance for online orders involving damaged products, missing items, or incorrect deliveries.

What If Your Online Order Arrives Damaged?

H&M states that damaged online orders must be returned to its warehouse rather than through the ordinary in-store return channel.

Customers should contact H&M Customer Service for the appropriate return instructions.

It is sensible to retain the packaging and photograph the damage before sending the item back, especially when the damage occurred during delivery.

What If H&M Sends the Wrong Item?

H&M instructs customers to contact Customer Service for assistance with incorrect merchandise.

Customers should retain their order confirmation and check the item received against the original order details.

Rather than selecting an ordinary change-of-mind return without explanation, the customer should report the incorrect fulfillment.

What If an Item Is Missing?

For missing merchandise, H&M directs customers to Customer Service.

Before reporting a missing item, check whether the order was shipped in multiple parcels.

If the shipment information does not resolve the discrepancy, provide the order number and identify the missing product.

What If an Item Becomes Defective After Purchase?

A product defect may involve considerations beyond the standard change-of-mind return procedure.

Customers should contact H&M with their proof of purchase and an explanation of the problem.

If the normal return period has expired, any available remedy will depend on the applicable product terms and consumer protections rather than an automatic extension of H&M’s standard return window.

H&M Gift Returns and Gift Card Purchases

Gift returns follow specific refund rules, even when the merchandise itself meets the standard eligibility conditions.

Returning Merchandise With a Gift Receipt

H&M allows eligible returns supported by a gift receipt.

The refund is issued as merchandise credit rather than as a conventional refund to the gift recipient’s bank card.

The original condition and applicable return-period requirements still matter.

Returning an Item Purchased With an H&M Gift Card

For qualifying store returns of merchandise purchased using an H&M gift card, H&M provides merchandise credit.

For eligible online returns paid using an H&M gift card, refunds are issued through a new e-Gift Card.

Can You Return an H&M Gift Card Itself?

No. H&M treats gift cards as final-sale merchandise.

A gift card’s purchase is separate from the return eligibility of merchandise subsequently bought using that card.

H&M Sale, Clearance, and Final Sale Returns

Not all discounted H&M merchandise is final sale.

H&M specifically distinguishes ordinary promotional discounts from merchandise explicitly identified as non-returnable.

Can You Return H&M Sale Items?

Yes, sale merchandise can be returned if it is eligible under the standard conditions and is not designated final sale.

Receiving a promotional discount does not automatically eliminate the right to return the item under H&M’s policy.

Are Red-Sticker H&M Items Returnable?

Red-sticker sale items purchased in H&M stores are identified as final sale.

Customers should check these products carefully before purchasing because the regular return and exchange options do not apply.

H&M Holiday Return Policy

The standard H&M U.S. return policy provides a 30-day period for eligible purchases.

As of October 15, 2026, a specific U.S. holiday return extension for the 2026 year-end shopping season has not been established in the general return-policy information reviewed here.

Customers should therefore not assume that purchases made around Black Friday, Christmas, or another holiday automatically qualify for a longer return period.

Holiday merchandise marked Final Sale remains subject to that restriction unless an applicable official exception states otherwise.

When purchasing gifts in advance, customers should check whether H&M has announced a special holiday deadline for the relevant transaction.

H&M Membership and Return Benefits

H&M operates a membership and loyalty program, but the general U.S. return-policy information does not establish an automatic extension of the standard 30-day deadline for members.

Customers should not assume that joining the program allows late returns.

Likewise, the published general return instructions state that the $5.99 charge applies to mail-in returns of online purchases.

Membership promotions or individually offered benefits should be checked against their own terms rather than treated as universal exceptions.

Free eligible in-store returns remain the simplest published way to avoid the ordinary mail-return charge.

What Happens If the H&M Return Window Has Passed?

H&M states that it does not accept regular returns or exchanges after the 30-day period.

For store purchases, the deadline is calculated from the purchase date.

For online purchases, returns must meet the delivery-based deadline, including the postmark requirement for mailed merchandise.

Can You Return an Item After 30 Days?

Not under the standard published policy.

Customers should not assume that store staff can extend the deadline simply because an item remains unused or still has its tags attached.

What If the Product Is Defective?

A defective product may need to be assessed separately from an ordinary return based on preference, size, or fit.

Customers should contact H&M and provide the available purchase information.

Any additional remedy depends on the applicable circumstances and legal protections rather than an assumed late-return allowance.

How to Track Your H&M Return and Refund

H&M provides return-status communications for online merchandise sent through its return system.

After registering and shipping a return, customers can use the tracking information provided through the return process.

H&M sends tracking emails and a confirmation when the returned merchandise has been processed.

Tracking a USPS Return

Customers should retain their USPS tracking information and proof of handoff.

These records can help determine whether a package is still traveling or has reached its destination.

Checking Refund Confirmation

H&M sends notification once warehouse processing is complete.

If a customer has not received the expected return confirmation after 14 days, H&M advises contacting Customer Service with the order number.

Refund posting to a card or payment account may occur separately from the warehouse-processing confirmation.

Common Reasons H&M May Deny a Return

A return may be refused when it does not meet the applicable policy requirements.

Common policy-based reasons include:

• The item is outside the 30-day return period.
• The merchandise is marked Final Sale.
• The customer cannot provide the required receipt.
• The product has been worn, washed, altered, soiled, or damaged.
• Required labels or tags are missing.
• A hygiene-sensitive product no longer meets its return conditions.
• An online H&M HOME item is presented for an in-store return.
• A store purchase is submitted through an unsupported mail-return method.
• A product is subject to special collection or restricted-item conditions.

H&M also reserves the right to refuse excessive returns.

Not every return refusal involves the item’s condition. Sometimes the merchandise is eligible but the selected return channel is incorrect.

What to Do If H&M Denies Your Return

If your return is refused, first identify the specific policy condition involved.

For example, a refusal may result from a missing receipt, final-sale designation, expired deadline, or return-method restriction.

The following actions can help clarify the situation:

1. Request the reason the item was considered ineligible.
2. Check the purchase or delivery date against the appropriate deadline.
3. Confirm whether the item is final sale.
4. Review whether a category-specific restriction applies.
5. Locate your receipt or electronic order confirmation.
6. If the problem concerns a defective or incorrectly delivered item, explain that issue separately.
7. Contact H&M Customer Service if the decision appears inconsistent with the applicable policy.

These actions do not guarantee an exception, but they can help establish whether the correct policy was applied.

How to Contact H&M About a Return

H&M provides support for return eligibility, missing merchandise, incorrect deliveries, refund processing, and order-related questions.

Customers can contact the company’s U.S. customer service team through its official support channels.

H&M’s published U.S. customer service phone number is:

1-855-466-7467

The company also provides an online AI assistant and access to live-agent support during applicable service hours.

When contacting support about a return, have the following information ready where relevant:

• Order number
• Purchase or delivery date
• Receipt or shipping confirmation
• Item description
• USPS tracking information
• Return registration details
• A description of the problem

For questions about Klarna payment adjustments, H&M directs customers to Klarna for payment-specific support.

Tips for a Smoother H&M Return

A few practical precautions can help customers avoid common return problems.

• Check the deadline early. Count from the purchase date for store purchases and the delivery date for online orders.
• Keep original tags attached. H&M requires tags and labels for qualifying standard returns.
• Save the receipt. A valid receipt or applicable electronic receipt is essential.
• Check for Final Sale labeling. Discounted merchandise is not always returnable.
• Use an eligible store when possible. Qualifying in-store returns avoid the $5.99 mail-return charge.
• Check H&M HOME return rules. Online HOME purchases require mail returns.
• Retain the USPS confirmation. Tracking records are useful if a parcel is delayed.
• Preserve hygiene seals. Certain swimwear cannot be returned once its required seal is removed.
• Check the return method before shipping. Store purchases cannot be processed as standard mail returns.
• Keep refund records. Save the return confirmation until the expected refund appears.

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Frequently Asked Questions

How Many Days Do You Have to Return Something to H&M?

H&M generally allows 30 days to return eligible merchandise in the United States. The period begins on the purchase date for store purchases and the delivery date for online orders. Mailed online returns must be postmarked within 30 days of delivery.

Can I Return H&M Clothes Without a Receipt?

No. H&M’s standard return policy requires a valid receipt. Eligible online purchases may be supported by the electronic receipt provided in the shipping confirmation email.

Can I Return an H&M Online Order In Store?

Yes. Most eligible online purchases can be returned free at H&M stores in the United States, excluding Puerto Rico. Exceptions include online H&M HOME items, which must be mailed back, and other items restricted to mail returns.

Does H&M Charge for Returns?

Eligible in-store returns are free. H&M deducts $5.99 from the refund for qualifying mail-in returns of online purchases using its prepaid USPS return process.

Can You Return Worn Clothes to H&M?

No. H&M requires standard returns to be in resellable condition. Clothing that has been worn, washed, altered, damaged, or soiled does not meet the ordinary return requirements.

How Long Does H&M Take to Refund Money?

H&M advises allowing up to 14 days for refund processing. Mailed returns also require transit and warehouse handling, and payment providers may take additional time to post the credit.

Can You Return H&M Sale Items?

Yes, eligible discounted merchandise can be returned within the normal deadline unless it is marked Final Sale. Red-sticker sale merchandise purchased in stores is final sale, and Pre-Loved purchases are also non-returnable.

Can You Exchange H&M Clothes for Another Size?

Eligible merchandise can be exchanged at an H&M store within the standard return period. H&M does not offer direct online mail exchanges. Customers using the online process must return the unwanted item and place a new order.

Conclusion

The H&M return policy provides a standard 30-day return period for most eligible U.S. purchases, with different starting dates for online and in-store transactions. Customers need valid proof of purchase, and merchandise must meet H&M’s condition requirements.

Eligible store returns are free, while qualifying mailed online returns carry a $5.99 fee. Important exceptions include final-sale products, certain hygiene-sensitive items, and H&M HOME merchandise with special return instructions.

Before starting a return, check the item’s eligibility, confirm the correct deadline, and choose the supported return method. Keeping receipts, original tags, and shipping confirmation records will help make the return and refund process easier to manage.