Quince Return Policy: 365-Day Returns, Refunds, Exchanges & Exceptions

The Quince return policy allows customers to return most eligible products within 365 days of delivery for a refund or exchange. Most qualifying returns are free, but merchandise must meet specific condition requirements, and certain products have special restrictions or cannot be returned.

Quince sells clothing, cashmere, bedding, home furnishings, accessories, and other products through its online store. Although the standard return window is unusually long, it does not mean customers can return every item after wearing, washing, damaging, or altering it.

The policy also includes important exceptions for final sale merchandise, customized products, certain food products, and selected home goods.

This guide covers Quince’s U.S. return policy, including eligibility, return procedures, packaging requirements, shipping fees, refund methods, payment-specific deadlines, and what to do if your return is rejected.

Quince Return Policy at a Glance

Understanding the Quince Return Policy

Quince generally accepts eligible merchandise for return or exchange within 365 days after delivery.

The standard policy provides customers with substantial time to evaluate whether a purchase meets their needs. However, the return period and the condition of the merchandise are separate requirements.

An item can still fall within the 365-day window and be ineligible for return because it has been worn, washed, altered, damaged, or excluded from returns.

When Does the 365-Day Return Window Start?

Quince’s dedicated shipping and returns policy states that the standard return period begins on the delivery date, rather than the date the customer places the order.

For example, if an eligible item is delivered on March 10, the standard 365-day period is measured from that delivery date.

Some general product pages describe returns as being available within 365 days of the order date. Because those statements differ, customers should rely on the detailed terms applicable to their purchase and check the deadline shown in their order information.

Quince also states that the return policy in effect when an order was placed applies to that purchase.

What Purchases Qualify for Returns?

Most ordinary merchandise qualifies when it satisfies the applicable product requirements.

Qualifying items generally must:

• Remain in their original acceptable condition.
• Have their original hang tags attached, where applicable.
• Include original internal packaging.
• Be free from damage or unauthorized alterations.
• Fall within the applicable return period.
• Not belong to a non-returnable category.

Quince may request photographs to verify an item’s condition before completing a return.

Return Windows by Product Category

The standard 365-day policy covers most eligible merchandise, but some product categories have additional restrictions.

Clothing, Cashmere, and Everyday Apparel

Quince’s clothing return policy generally covers eligible apparel within the standard return period.

Products such as cashmere sweaters, shirts, dresses, pants, and jackets must remain unworn, unwashed, undamaged, and unaltered.

Original hang tags must remain attached.

Trying on clothing carefully to check its fit is different from wearing it regularly. However, customers should ensure that any try-on does not leave the garment in a condition that violates Quince’s requirements.

Bedding and Home Textiles

Bedding is specifically excluded from Quince’s general original-condition requirement that applies to other merchandise.

This distinction does not mean that every used or damaged bedding product automatically qualifies for a refund.

Customers should review the applicable bedding terms before initiating a return, especially when the product has been washed or used.

Underwear, Swimsuits, and Bodysuits

Quince requires underwear, swimsuits, and bodysuits to be returned with their tags attached and in their original packaging.

For hygiene reasons, Quince instructs customers to keep their own underwear on when trying these products.

Removing tags or discarding required packaging may make a return ineligible.

Rugs and Selected Home Products

Quince identifies rugs as a category with special return conditions.

Customers purchasing rugs should review the product-specific terms rather than assuming that every rug qualifies for the same free return arrangements as ordinary clothing.

Any applicable handling restrictions, return charges, or other special conditions should be confirmed for the specific product.

What Condition Must Returned Items Be In?

For merchandise other than bedding, Quince generally requires returned items to be in their original condition.

The policy specifically identifies merchandise that is:

• Unworn
• Unwashed
• Undamaged
• Unaltered
• Accompanied by its original hang tag

The original internal packaging must also be included.

Do You Need the Original Packaging?

Yes. Quince requires original internal packaging, including applicable tags, boxes, and other packaging components.

However, you do not need the original outer shipping box.

Quince allows customers to use another suitable box or bag when preparing an eligible return.

This distinction is important because the branded packaging around a product may be required even when the original shipping carton is not.

Can Quince Request Photos of Returned Products?

Yes. Quince may ask for photographs to verify an item’s condition before processing a return.

Customers should provide clear images of the product, tags, packaging, or reported defect when requested.

Can You Return Opened or Used Items to Quince?

Opening a package does not necessarily make an item ineligible for return.

For ordinary clothing and accessories, the more important question is whether the product remains in the condition required by Quince.

An opened package containing an unworn, unwashed, undamaged item with its original tags and internal packaging may still qualify.

However, wearing clothing regularly, washing a garment, removing required tags, or altering a product can violate the return conditions.

Bedding has a separate condition exception, so customers should check the relevant product terms instead of applying the clothing rules automatically.

Exceptions and Non-Returnable Items

The 365-day return period does not apply universally.

Quince specifically excludes certain products and purchase types.

Final Sale Merchandise

Quince states that the following are generally not eligible for returns, refunds, exchanges, or replacements:

• Products purchased through final sale promotions
• Customized items
• Limited edition items designated under the final sale restrictions
• Logo or private-label items covered by those restrictions

Customers should check the product description and any final sale designation before purchasing.

Gold Bars

Gold bars sold by Quince are final sale and cannot be returned under the ordinary return policy.

Caviar and Wine

Quince does not accept returns or exchanges of caviar and wine because of food safety restrictions.

Gift Cards

Quince’s digital gift cards are not eligible for return.

They do not expire and generally cannot be redeemed for cash except where required by law.

What If a Final Sale Item Arrives Defective?

Quince provides a separate process for customers who receive an incorrect final sale item or a product with a confirmed manufacturing defect.

Customers should contact Quince support.

The company may request photographs, including product details or size tags, to validate the issue.

This does not create a general right to return final sale merchandise simply because the customer changes their mind.

Special Return Rules for Furniture, Jewelry, and Home Goods

Certain Quince products have shorter return windows, restocking fees, or additional requirements.

These rules are particularly important for expensive purchases.

Quince Furniture Return Policy

Stocked furniture can be returned within 30 days of delivery, while made-to-order furniture has a seven-day return window.

Furniture must be new and unused.

A 15% restocking fee applies to furniture returns. Quince also applies this fee to cancellations made more than 24 hours after order placement and returns resulting from sizing or access problems.

Customers must initiate furniture returns by contacting [email protected].

Quince Jewelry Return Policy

Jewelry must be in original condition, without signs of wear, and include original packaging and applicable certifications.

Additional conditions include:

• Engagement rings must be returned within 60 days of purchase.
• Made-to-order jewelry carries a $35 restocking fee.
• Missing grading cards or diamond certificates for items up to 2.99 carats carry a $30 recertification fee.
• Missing certificates for items of three carats or more carry a $100 recertification fee.
• Jewelry with minor, polishable scratches may qualify for a partial refund after a refurbishment fee.
• Significantly damaged jewelry not affected by a manufacturing defect may be rejected and returned at the customer’s expense.

Quince Holiday Decor Return Policy

Holiday decorations, including Christmas trees, must have their returns initiated and postmarked by December 23 of the purchase year.

Artificial Christmas trees are subject to a $25 restocking fee.

This is a category-specific deadline rather than a general holiday return extension.

How to Return an Item to Quince

Quince allows customers to initiate returns through their online accounts.

The process is designed around the original order, so customers should use the email address associated with their purchase.

1. Sign in to your Quince account using the email address used for the order.
2. Create an account with that same email address if you do not already have one.
3. Open My Orders & Returns.
4. Find the order containing the item you want to return.
5. Select Start a Return. On mobile, select the item and choose Return or Replace Items.
6. Follow the instructions to submit the return request.
7. Check your email for the return confirmation and prepaid shipping label.
8. Package the eligible merchandise with its required tags and internal packaging.
9. Attach the provided shipping label and hand the parcel to the designated carrier.
10. Keep the tracking information until the refund or exchange is completed.

The shipping label can also be accessed through the My Orders & Returns section of the customer’s account.

Can You Return Quince Items In Store?

No. Quince operates as an online retailer and does not provide a standard physical-store return service.

Customers should use the online return process and follow the shipping instructions.

Can You Use Your Own Shipping Label?

Quince addresses customer-arranged shipping in its return policy.

If a customer uses their own label, Quince requires tracking information demonstrating that the package was shipped and delivered before it can process the refund.

If the tracking does not establish that the item was sent, the customer may need to file a lost-package claim with the carrier.

Using Quince’s supplied return label helps avoid unnecessary complications.

Can You Return Quince Items Without a Receipt?

Quince primarily identifies purchases through the customer’s online account and order history.

A physical paper receipt is not the central requirement for starting an ordinary online return.

Customers should use the same email address associated with their purchase to access the order.

If the order does not appear, contact Quince support with available purchase information.

Useful details include the order number, purchasing email address, and item description.

Quince does not publish a general in-store-style receiptless return program offering cash refunds or merchandise credit without identifying the original transaction.

Quince Return Shipping Fees and Restocking Charges

Most eligible Quince returns are free, but some categories have specific charges.

The most important verified fees are summarized below.

These charges apply only to the relevant categories and circumstances.

A restocking fee is not the same as a standard return shipping fee. It is an additional charge associated with processing an eligible return.

Customers purchasing large home products or made-to-order merchandise should examine the applicable return terms before ordering.

Quince Refund Methods and Processing Times

Quince offers refunds to the original payment method or store credit, subject to the applicable payment restrictions.

The processing time depends on the selected refund method and product category.

These are processing estimates, not guaranteed dates when money will appear in a bank account.

Refund to the Original Payment Method

For an eligible original-payment refund, Quince processes the return after the merchandise reaches its warehouse and is restocked.

Processing typically takes seven business days from delivery to the return facility.

After the refund is issued, the customer’s bank or card provider may need additional time to post the transaction.

Refund to Quince Store Credit

Store credit is generally processed when the carrier receives and weighs the returned merchandise, typically within three business days.

However, jewelry, rugs, and made-to-order products require warehouse receipt and processing before store credit can be issued.

Store credit is associated with the customer’s Quince account.

Important: Once a refund is issued as store credit, Quince states that it cannot be reversed or converted into cash or a refund to the original payment method.

Payment-Specific Refund Restrictions

Some payment providers impose shorter periods during which Quince can refund the original payment method.

These periods concern the ability to refund the original payment method. They do not automatically shorten the standard eligibility period for returning qualifying merchandise.

For example, an eligible item returned after the Afterpay original-refund window may still qualify for a return, but the refund may be issued as Quince store credit instead.

What If Your Payment Card Has Expired?

Quince states that it cannot redirect an original-payment refund to a different card, bank account, or payment method.

Customers whose original card has expired, been canceled, or been replaced should contact their financial institution about how refunds to the original account are handled.

What Happens to Promotional Store Credit?

If Quince awarded promotional credit with an order and the customer returns the qualifying purchase, unused promotional credit associated with that purchase may be removed.

If the customer has already spent some or all of the promotional credit, Quince may deduct the applicable amount from the refund.

This means the final refund can differ from the amount initially paid for the returned merchandise.

Does Quince Offer Exchanges?

Yes. Quince supports exchanges for eligible products.

For most non-jewelry merchandise, an exchange order is created after the carrier scans the return package into its system.

The replacement generally ships once the carrier scans and weighs the returned item.

Jewelry exchanges require additional processing, generally taking 7–14 business days after the carrier receives the return.

Customers receive an email confirmation when the exchange is finalized or the replacement ships.

To prevent processing problems, customers should use the correct return label and avoid combining merchandise from unrelated return requests.

Damaged, Defective, or Incorrect Items

If Quince sends the wrong item or merchandise arrives damaged or defective, customers should contact the company for assistance.

Quince may request photographs of the affected product and may require a physical return to investigate the problem.

For a damaged or incorrect delivery, customers should preserve the product, packaging, and any relevant labels until Quince provides instructions.

The same principle applies to final sale merchandise with confirmed manufacturing defects or fulfillment errors.

Customers should not assume that a final sale designation eliminates every possible remedy for a defective or incorrectly supplied product.

Quince Gift Returns and Gift Card Purchases

Quince supports gift returns, but the process depends on how the original order was purchased and delivered.

Returning a Gift Ordered for Direct Delivery

If the order was designated as a gift, shipped to the recipient, and the recipient received email updates, the recipient can initiate a return through their Quince account.

Returning a Gift Without Order Emails

If the recipient received the product in person or did not receive email updates, Quince directs them to contact customer support.

The recipient should provide:

• The order number and/or the gift purchaser’s email address.
• A list of items being returned.
• An address for the return label.

What If the Purchase Was Paid With a Gift Card?

If an order was paid for using a Quince gift card or store credit, refunds are applied to those payment methods first.

If additional payment methods were used, any remaining eligible refund is returned to those methods as applicable.

Quince digital gift cards themselves are non-returnable.

Does Quince Have a Holiday Return Policy?

Quince’s standard 365-day return policy already covers most eligible merchandise for an extended period.

A separate general holiday extension is not necessary to explain that standard window, and no additional universal holiday extension is established in the verified policy.

However, holiday decorations have a special deadline.

Returns of holiday decor, including Christmas trees, must be initiated and postmarked by December 23 of the year purchased.

Customers buying seasonal products should check those restrictions instead of assuming that the ordinary 365-day window applies.

Quince Return Policy vs. Product Warranty

A return policy and a warranty serve different purposes.

The return policy determines whether an eligible purchase can be returned for a refund or exchange under the retailer’s terms.

A warranty may provide a separate remedy for qualifying product defects.

Quince offers limited warranty coverage for several product categories, with terms that depend on the merchandise.

Customers experiencing a defect after the applicable return deadline should review the warranty terms for their specific product.

A warranty does not automatically cover normal wear, accidental damage, or every problem that develops after purchase.

What Happens If the Return Window Has Passed?

Quince does not establish a general guarantee that customers can return ordinary merchandise after the applicable deadline.

If the standard or category-specific return period has expired, customers should review whether another documented remedy applies.

For example, a manufacturing defect may qualify for consideration under a relevant product warranty.

Customers should contact Quince support to determine whether their situation is covered.

They should not rely on an assumed exception to the return deadline.

How to Track Your Quince Return and Refund

Customers can monitor their return using the carrier’s tracking information and their Quince order records.

After submitting a return, keep the confirmation email and shipping label details.

Once the carrier accepts the package, the tracking record can help establish when the return entered the shipping system.

Quince sends an email when the refund or exchange is finalized.

If the return appears delayed, compare the carrier’s delivery confirmation with Quince’s stated processing timeframe before contacting support.

Common Reasons Quince May Deny a Return

Quince may reject a return when merchandise fails to satisfy its policy requirements.

Examples include:

• Returning merchandise after the applicable deadline.
• Returning a final sale or otherwise excluded product.
• Sending worn, washed, altered, or damaged merchandise that does not qualify.
• Removing required tags or failing to include required internal packaging.
• Returning jewelry without meeting applicable condition requirements.
• Attempting a return from an account whose return privileges have been revoked for policy abuse.

Quince also monitors patterns of excessive or fraudulent returns.

The company reserves the right to limit or revoke return privileges when it determines that its policy has been abused.

This can affect orders that would otherwise fall within the normal return period.

What to Do If Quince Denies Your Return

If a return is rejected, first determine the specific reason.

Review the applicable deadline, merchandise condition requirements, and product-specific restrictions.

If the rejection involves missing purchase information, locate the original order confirmation or account record.

If the problem concerns a defective item, provide photographs and request clarification about the appropriate warranty or defect-resolution process.

Customers can contact Quince support for an explanation and to discuss available options.

A rejected return does not automatically qualify for a policy exception or refund.

How to Contact Quince Customer Support

Quince provides customer assistance through online chat and email.

For general return inquiries, customers can contact [email protected].

Furniture return requests should be directed to [email protected].

Quince also provides support through its Help Center and Contact Us service.

Its general customer information states that support inquiries are typically answered within one business day, although individual response times can vary.

Tips for a Smoother Quince Return

Before sending a return, check the exact terms for the purchased product rather than relying exclusively on the standard 365-day window.

Keep original hang tags and internal packaging until you are confident that the item meets your needs.

For clothing, avoid washing or wearing products beyond a careful fitting before deciding whether to keep them.

For jewelry, retain certificates and original packaging.

For furniture, confirm measurements before ordering and review the shorter return period and restocking fee.

Use the return label supplied by Quince whenever possible, and retain the carrier tracking information.

Finally, choose between store credit and an original-payment refund carefully, because store credit cannot later be converted into an original-payment refund.

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Frequently Asked Questions

How Many Days Do You Have to Return Something to Quince?

Most eligible products can be returned within 365 days of delivery. Certain categories, including furniture, wall art, and engagement rings, have shorter deadlines.

Does Quince Offer Free Returns?

Yes. Most eligible returns are free. However, rugs, mirrors, furniture, made-to-order items, and selected other products may carry restocking or additional fees.

Can You Return Quince Clothes After Wearing Them?

Ordinary clothing must be unworn, unwashed, undamaged, and unaltered, with the original hang tag attached. Regularly worn clothing generally does not meet those conditions.

Can You Return Quince Without the Original Box?

You do not need the original outer shipping box. However, Quince requires applicable original internal packaging, including tags and product boxes.

Can You Return Quince After 30 Days?

Yes. Most eligible merchandise has a 365-day return period. However, stocked furniture and wall art have 30-day windows, and some other categories have shorter deadlines.

How Long Does a Quince Refund Take?

Store credit is typically processed within three business days of carrier receipt for qualifying products. Original-payment refunds are generally processed within seven business days after the return reaches Quince’s warehouse. Bank posting time may be additional.

Can You Return Quince Jewelry?

Yes, eligible jewelry can be returned under the applicable conditions. Engagement rings must be returned within 60 days of purchase, and jewelry must satisfy original-condition and packaging requirements. Certain fees may apply.

Can You Return Quince Final Sale Items?

Generally, no. Final sale items are excluded from ordinary returns and exchanges. Customers who receive incorrect merchandise or a product with a confirmed manufacturing defect should contact Quince support.

Conclusion

The Quince return policy allows most eligible products to be returned or exchanged within 365 days of delivery, with free returns available for qualifying merchandise.

However, the extended return period comes with important conditions. Clothing generally must remain unworn and unwashed with tags attached, while furniture, jewelry, rugs, wall art, and seasonal products may have shorter deadlines or additional fees.

Refund processing also varies depending on whether customers choose store credit or their original payment method.

Before initiating a return, review the product-specific requirements, locate the original order in your Quince account, and retain shipping confirmation and tracking information. These steps can help avoid unnecessary delays or rejected returns.