SKIMS Return Policy: 2026 Returns, Refunds, Fees & Exceptions

The SKIMS return policy allows customers in the United States to return most eligible items within 30 days of the original order date, provided the merchandise is unworn, unwashed, and in its original condition with the required tags and liners attached.

For U.S. online orders, SKIMS generally charges a $6 return shipping fee when customers request a refund to their original payment method. Choosing SKIMS store credit instead can eliminate that fee. Eligible SKIMS Rewards members also receive waived return fees.

However, not every purchase qualifies. Final sale merchandise cannot be returned, and products showing signs of wear may be rejected. SKIMS also does not offer direct exchanges for online orders.

This guide explains the U.S. return requirements, how to start a return, what happens if you lose your receipt, refund processing times, loyalty benefits, and the exceptions customers should understand before sending merchandise back.

SKIMS Return Policy at a Glance

These rules apply primarily to eligible U.S. online purchases made directly through SKIMS. International orders, physical store purchases, and purchases from other retailers may follow different procedures.

Understanding the SKIMS Return Policy

SKIMS provides a standard 30-day return period for eligible merchandise purchased through its U.S. online store.

The important detail is that the return period begins when the order is placed, not when the package arrives.

For example, if you place an order on October 1, the return period is calculated from October 1 rather than the date the package reaches your address.

This distinction matters because shipping and delivery time can reduce the number of days available to try on an item and decide whether to keep it.

Basic Return Eligibility Requirements

To qualify for a standard return, merchandise must meet these conditions:

• The return must be requested within the applicable 30-day period.
• The item must be unworn and unwashed.
• The merchandise must remain in its original condition.
• Original tags and applicable liners must remain attached.
• The purchase must be identifiable through valid order information.
• The item must not be designated as Final Sale.

SKIMS reserves the right to inspect merchandise and reject returns that do not satisfy its conditions.

When Must You Ship the Return?

SKIMS requires online returns to be requested within 30 days of the order date.

After a return label is created, customers generally have 14 days to drop the package off with the designated carrier.

The label may expire after that period. If this happens, contact SKIMS customer service for assistance with a replacement label.

Starting a return request does not mean the merchandise can be kept indefinitely before shipment.

Return Windows by Product Category

SKIMS sells underwear, shapewear, bras, loungewear, clothing, and other apparel. The standard return period generally applies to eligible products across these categories, but item condition and final sale restrictions remain important.

The 30-day window does not guarantee that every item in a category is returnable. Product-specific restrictions and final sale labels take precedence.

Shapewear Returns

SKIMS shapewear includes bodysuits, sculpting shorts, and compression garments.

Eligible shapewear may be returned within the standard period if it meets the original-condition requirements.

Customers should be especially careful when trying on compression garments because stretched, washed, or visibly worn merchandise may fail inspection.

Underwear Returns

SKIMS asks customers to wear their own underwear when first trying on intimate apparel.

Eligible underwear must remain unworn and unwashed, with applicable liners and tags attached.

Removing hygiene liners or wearing the product beyond an appropriate try-on may make it ineligible for a return.

Bras and Loungewear

Bras, sleepwear, and loungewear generally follow the standard policy when eligible.

Customers should keep original tags attached and avoid washing or wearing garments before deciding whether to return them.

What Condition Must Returned Items Be In?

SKIMS requires returned merchandise to be in its original condition.

This means a product should look and remain substantially as it did when received.

Important requirements include:

• No evidence of regular wear.
• No washing or laundering.
• Original tags still attached.
• Hygiene liners intact where applicable.
• Original packaging retained where required.
• No alterations that change the original condition.

SKIMS evaluates returned products during inspection and can refuse merchandise that does not satisfy its guidelines.

Should You Keep the Original Packaging?

Yes. Keeping the packaging is advisable, particularly for merchandise with special packaging or hygiene-related components.

SKIMS return instructions also identify original packaging as relevant to certain items.

Before shipping, check the instructions supplied with your return authorization.

Can You Return Opened or Used SKIMS Items?

Opening a package does not automatically make an eligible SKIMS item non-returnable. However, the merchandise must still satisfy the original-condition requirements.

Customers can try on eligible apparel carefully to evaluate size and fit, provided the product remains unworn in the sense required by SKIMS.

There is an important difference between trying on a garment and using it regularly.

SKIMS ultimately determines whether the merchandise satisfies its condition requirements.

Exceptions and Non-Returnable Items

The most important exception to the standard SKIMS return policy is merchandise designated Final Sale.

Final Sale Products

Items clearly marked Final Sale are not eligible for standard returns or exchanges.

Customers should review the product listing and checkout details before purchasing discounted merchandise.

A lower price alone does not necessarily mean a product is final sale.

Items Showing Signs of Wear

SKIMS may reject products that appear worn, washed, or otherwise inconsistent with its return requirements.

This is particularly relevant to intimate apparel and shapewear.

Brand Collaborations and Special Promotions

SKIMS promotional terms may impose additional restrictions on certain brand collaborations and promotional merchandise.

Customers should review the terms attached to the specific promotion rather than assuming every discounted or collaborative product qualifies for standard returns.

How to Return an Item to SKIMS

For eligible U.S. online orders, the return process begins through the official SKIMS return center.

Returning an Online Order

1. Visit the official SKIMS website.
2. Open the Help or Returns section.
3. Select the option to start a return.
4. Enter the order information requested by the return center.
5. Select the eligible item or items you want to return.
6. Choose the available refund method.
7. Follow the instructions for obtaining a return label or mobile return code.
8. Prepare the merchandise according to the return instructions.
9. Drop off the return using the designated method before the label expires.
10. Retain the drop-off confirmation until your refund is completed.

SKIMS sends return-related instructions through its online system.

Returning With a Shipping Label

When the return center provides a printable shipping label, follow the packaging instructions and attach the label securely.

Make sure the original shipping barcode is not confused with the return label.

Keep a copy of the carrier tracking information.

Returning With a Mobile Return Code

SKIMS supports mobile return codes for eligible returns.

Customers who have already registered a return can retrieve their mobile code through the order status page.

The page requires the relevant order information, including the order number and ZIP code.

Follow the instructions shown for the specific drop-off location.

Can You Combine Multiple Orders Into One Package?

SKIMS advises customers not to combine returns from different orders.

Each return should follow its assigned authorization and instructions.

Combining orders can cause processing delays because the warehouse must identify the merchandise associated with each return.

What Do You Need to Make a Return?

For an online SKIMS return, have the following information available:

• Order number.
• Email address associated with the purchase.
• Relevant ZIP code when accessing the order status page.
• Merchandise in acceptable condition.
• Original tags and applicable liners.
• Return authorization and label or mobile code.

Keeping the original order confirmation email makes the process easier.

If the return center cannot identify the purchase, contact SKIMS support before shipping anything.

Can You Return SKIMS Without a Receipt?

For online purchases, the order confirmation and purchase record generally serve as proof of purchase.

You do not necessarily need a printed receipt if you can identify the order through the official return system.

If you cannot locate your order number, search your email inbox for the original SKIMS confirmation.

SKIMS states that returns without proof of purchase may be considered on a case-by-case basis.

However, this does not guarantee acceptance.

When SKIMS chooses to approve a return without proof of purchase, it may issue the refund as a SKIMS gift card rather than returning money to the original payment method.

Online vs. In-Store Returns

SKIMS operates both an online store and physical retail locations.

The return method available to you can depend on where the purchase was made.

Online Purchases

Eligible online purchases can be returned using the SKIMS online return process.

The system provides instructions for the applicable return method and refund selection.

Physical Store Purchases

For merchandise purchased at a physical SKIMS location, customers should confirm the store’s return instructions and bring their proof of purchase.

The publicly available online return instructions do not establish that every physical store accepts all online returns or that every store purchase can be returned by mail.

Do not assume these channels are interchangeable without confirmation.

Purchases From Other Retailers

SKIMS products are also sold through other retailers.

If you purchased SKIMS merchandise from a department store or another authorized seller, the selling retailer’s applicable return policy may govern the transaction.

A purchase from another retailer should not automatically be submitted through the SKIMS direct-order return portal.

SKIMS Return Shipping Fees and Other Charges

For eligible U.S. online orders, the return fee depends on the refund option and applicable loyalty benefits.

When Does the $6 Fee Apply?

For a standard eligible U.S. online return, the $6 return shipping fee is deducted from the refund when the customer selects a refund to the original payment method and does not qualify for a waiver.

For example, if the refundable merchandise value is $80, a $6 deduction would leave $74 before considering any other applicable adjustments.

How Can You Avoid the Return Fee?

Two documented options are:

• Choose eligible SKIMS store credit instead of a refund to the original payment method.
• Qualify for waived return fees through SKIMS Rewards in the United States.

Store credit is not equivalent to a cash refund, so consider whether you intend to shop at SKIMS again before choosing it.

Are Original Shipping Charges Refunded?

SKIMS states that outbound shipping fees from the original order are not refundable under its standard online return terms.

This is separate from the return shipping fee.

For example, if you paid a delivery charge when placing your order, returning the merchandise does not automatically mean that original delivery charge will be reimbursed.

If your return concerns an incorrect, damaged, or faulty product, contact customer support about the appropriate resolution rather than assuming the ordinary return charges apply.

SKIMS Refund Methods and Processing Times

SKIMS offers refunds to the original payment method and, for eligible U.S. returns, store credit.

The timing depends on when the return reaches the warehouse, whether it passes inspection, and the refund method selected.

How Long Does a SKIMS Refund Take?

Once the returned package reaches the warehouse, SKIMS indicates that receiving and inspecting the merchandise can take up to five business days from the date carrier tracking shows delivery.

Customers should then allow up to seven business days for the refund to be processed to the original payment method.

These periods do not include the time needed to ship the return to the warehouse or any additional bank posting delays.

Are Store Credit Refunds Faster?

They can be.

SKIMS explains that customers choosing store credit may receive it immediately after the item is scanned at an eligible return counter.

This option can be useful if you want to purchase a different size or style without waiting for the original payment refund.

What If You Paid With a SKIMS Gift Card?

If an order was purchased using a SKIMS gift card, the refund for that payment is issued back to the gift card rather than converted into cash.

Keep the original gift card details until the return has been resolved.

Does SKIMS Offer Exchanges?

SKIMS does not offer direct exchanges through its standard online return process.

If you purchased the wrong size, color, or style, you generally need to return the eligible merchandise and place a separate order.

For customers who want a replacement quickly, SKIMS offers store credit as a return option.

How to Get a Different Size

1. Check whether your original item qualifies for a return.
2. Register the return through the SKIMS return center.
3. Choose the available refund option.
4. Purchase the desired size as a new order.
5. Complete the original return within the required deadline.

The availability and price of the replacement item may differ from the original purchase.

Damaged, Defective, or Incorrect SKIMS Items

Customers who receive damaged or faulty merchandise should contact SKIMS rather than treating the problem as an ordinary change-of-mind return.

What If Your SKIMS Order Arrives Damaged?

SKIMS instructs customers to email a photograph of the damaged product to its support team.

Include the relevant order information so the company can review the issue.

The official support email is [email protected].

SKIMS states that damaged items outside its 90-day damaged-item return limit cannot be returned or refunded under that provision.

This 90-day limit should not be confused with the standard 30-day return window for ordinary eligible returns.

What If the Product Is Faulty?

SKIMS identifies merchandise as faulty when it arrives damaged or when a manufacturing fault occurs within three months of purchase.

Its guidance distinguishes manufacturing defects from ordinary wear and tear.

For an item that arrives faulty, customers can initiate the applicable return process through the official return center.

For issues discovered later, contact customer service with the order details and an explanation of the defect.

What If You Receive the Wrong Item?

If the package contains the wrong product, contact SKIMS customer service with your order information and a description of the discrepancy.

Photographs of the merchandise and packaging can help document the problem.

Ask SKIMS for the correct resolution and return instructions before sending the incorrect item back.

Gift Returns and Gift Card Purchases

Gift returns require special attention because the person returning the merchandise may not be the original purchaser.

Returning an Item Received as a Gift

If you received SKIMS merchandise as a gift, try to obtain the order number or another valid purchase record.

The standard return conditions still matter, including the return window, original condition, and final sale restrictions.

Contact customer support if you do not have the purchaser’s order information.

SKIMS does not publicly guarantee that every gift can be returned without proof of purchase.

Returning Merchandise Purchased With a Gift Card

For an eligible online purchase paid using a SKIMS gift card, the refund goes back to the gift card.

Customers should not expect a gift-card-funded purchase to be refunded as cash.

Sale, Clearance, and Final Sale Returns

SKIMS distinguishes between discounted merchandise and items specifically designated Final Sale.

Can You Return Sale Items?

Some discounted SKIMS products remain eligible for standard returns.

SKIMS promotional terms state that eligible sale merchandise generally follows the standard return policy unless it is excluded or marked Final Sale.

The refundable merchandise amount reflects the price actually paid rather than the original full retail price.

Can You Return Final Sale Items?

No. Products marked Final Sale are excluded from the standard return process.

This restriction can apply even when the merchandise is unused and the customer contacts SKIMS within 30 days.

Customers should verify the product’s sale designation before checkout.

SKIMS Holiday Return Policy

SKIMS may publish special promotional or seasonal terms, but a current blanket holiday return extension for U.S. purchases has not been reliably established.

Customers should therefore use the standard 30-day return period unless SKIMS specifically announces a different deadline for their purchase.

Do not assume that a holiday gift automatically qualifies for an extended return window.

If you are purchasing a gift well before the holiday, checking the applicable return deadline before ordering is particularly important.

SKIMS Rewards Return Benefits

SKIMS Rewards is the company’s loyalty program, available through the SKIMS app.

The program offers two membership tiers: MARBLE and ONYX.

Both tiers include return-related benefits for eligible U.S. customers.

MARBLE Membership

MARBLE is the entry-level SKIMS Rewards tier.

Customers can join through the SKIMS app without a membership fee.

Eligible U.S. members receive waived return fees, making the program relevant to customers who prefer refunds to their original payment method.

ONYX Membership

ONYX provides additional benefits, including priority return processing.

SKIMS describes most eligible expedited refunds as being issued within 24 hours after warehouse receipt.

However, its published loyalty terms also warn that ONYX expedited refunds may be temporarily unavailable during program updates.

Therefore, ONYX customers should not treat the 24-hour timing as guaranteed. Standard processing may apply.

What Happens If the SKIMS Return Window Has Passed?

The standard SKIMS return window is 30 days from the order date.

Once that period has expired, the merchandise is no longer eligible for a normal return under the standard deadline.

SKIMS states that it may consider returns beyond 30 days on a case-by-case basis.

However, approval is not guaranteed.

When SKIMS chooses to approve a late return, the refund may be issued as a SKIMS gift card rather than to the original payment method.

Customers should contact customer support before shipping a late return.

If the issue involves a manufacturing defect rather than an ordinary return, explain that distinction to support.

How to Track Your SKIMS Return and Refund

Customers can monitor an existing return through the official SKIMS order status system.

Tracking an Online Return

After registering your return:

1. Open the SKIMS order status page.
2. Enter the requested order number and ZIP code.
3. Access the return information.
4. Review the return status or available tracking details.
5. Watch for the refund confirmation after inspection and processing.

The same system can provide access to an existing return label or mobile return code.

What If Tracking Says Delivered but You Have No Refund?

A delivered tracking status means the carrier has recorded delivery, not necessarily that the return has passed inspection.

Allow the published warehouse review and refund processing periods.

If those periods have passed without an update, contact SKIMS with your order number and return tracking information.

Common Reasons a SKIMS Return May Be Denied

A return may be refused when the merchandise does not satisfy the applicable conditions.

Common policy-related reasons include:

• The standard return period has expired.
• The item is marked Final Sale.
• Merchandise shows signs of wear.
• The product has been washed.
• Required tags or liners are missing.
• The item does not meet original-condition requirements.
• Valid purchase information cannot be established.
• The return does not comply with the required authorization process.

SKIMS also reserves the right to address suspected return-policy abuse, including excessive or unreasonable returns.

What to Do If Your SKIMS Return Is Denied

If SKIMS refuses a return, begin by identifying the specific reason.

Check whether the problem involves the deadline, item condition, final sale designation, or missing order information.

If you believe the decision was made using incorrect information, contact SKIMS customer support and provide relevant evidence.

For example, you may have an order confirmation establishing the purchase date or photographs documenting the product’s condition.

If the merchandise is defective, explain the manufacturing issue rather than requesting an ordinary size or preference return.

SKIMS evaluates returns individually, but customers should not assume that an exception will be granted.

How to Contact SKIMS About a Return

SKIMS provides customer assistance through email, online chat, and text support.

For faster assistance, include your order number and the email address associated with the purchase.

If contacting support about damaged merchandise, attach clear photographs showing the issue.

Tips for a Smoother SKIMS Return

A few practical precautions can help avoid unnecessary delays.

• Check the deadline immediately. The 30-day period begins on the order date, not delivery.
• Try on garments carefully. Preserve tags and hygiene liners, and avoid signs of wear.
• Check for Final Sale labels. A discounted item is not necessarily returnable.
• Choose the refund method carefully. Store credit can waive the return shipping fee, but it is not a cash refund.
• Consider SKIMS Rewards. Eligible U.S. members receive waived return fees.
• Ship promptly. Return labels generally expire 14 days after creation.
• Keep orders separate. Do not combine merchandise from different return authorizations.
• Save tracking records. Retain proof of carrier handoff until the refund is confirmed.
• Report damage promptly. Document defects or incorrect items and contact support.

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Frequently Asked Questions

How Many Days Do You Have to Return SKIMS?

You generally have 30 days from the date you placed your order to request a return for eligible U.S. online purchases. Items must meet SKIMS condition requirements and must not be marked Final Sale.

Does SKIMS Charge for Returns?

For eligible U.S. online returns, SKIMS generally deducts a $6 return shipping fee when the refund goes to the original payment method. The fee is waived for eligible store credit returns and qualifying U.S. SKIMS Rewards members.

Can You Return SKIMS After Trying It On?

Yes, an eligible garment may still qualify after a careful try-on, provided it remains in original condition, unworn, unwashed, and with required tags and liners attached. SKIMS can reject merchandise showing signs of use.

Can You Return SKIMS Without a Receipt?

Online customers can use their order information as proof of purchase. If proof is unavailable, SKIMS may review the situation individually, but acceptance is not guaranteed. An approved exception may result in gift card credit.

Can You Exchange SKIMS for a Different Size?

SKIMS does not offer direct exchanges through its standard online process. Customers can return eligible merchandise and place a new order for the desired size or color.

How Long Does SKIMS Take to Refund Money?

SKIMS advises allowing up to five business days for warehouse receipt and inspection after tracking shows delivery, followed by up to seven business days for refund processing. Bank posting may take additional time.

Can You Return SKIMS Final Sale Items?

No. Merchandise marked Final Sale is not eligible for standard returns or exchanges. Customers should check the product’s designation before purchasing.

Does SKIMS Offer Free Returns?

Yes, under specific conditions. Eligible U.S. SKIMS Rewards members receive waived return fees, and eligible customers choosing store credit instead of an original-payment refund can avoid the standard return shipping charge.

Conclusion

The SKIMS return policy gives U.S. online customers 30 days from the order date to request returns on eligible merchandise. Items must remain unworn, unwashed, and in their original condition with required tags and liners attached.

The standard $6 return shipping fee for original-payment refunds can be avoided by choosing eligible store credit or qualifying for SKIMS Rewards benefits. Final sale items remain excluded, and direct online exchanges are not available.

Before returning anything, confirm your order date, inspect the product’s condition, and follow the official return authorization instructions. Keep your shipping confirmation and tracking information until the refund is completed. These precautions can help you complete an eligible SKIMS return without avoidable delays or unexpected deductions.