Floor and Decor Return Policy: 90-Day Returns, Refunds, and Exceptions
By Ethan Parker · Updated: October 22, 2026
The Floor and Decor return policy allows customers to return most eligible products within 90 days of purchase, provided the merchandise is unopened, undamaged, in its original packaging, and in resalable condition. Customers generally need a valid sales receipt to receive a refund through their original payment method.
Floor & Decor accepts eligible returns from both in-store and online purchases at its retail locations across the United States. However, installed flooring cannot be returned, custom orders have special restrictions, and returns without a receipt or after 90 days require approval.
The company also has specific requirements for boxed tiles, decorative mosaics, special orders, and shipped merchandise.
This guide explains the current Floor & Decor return window, packaging requirements, receiptless returns, refund methods, shipping costs, damaged-product procedures, and important exceptions to help customers avoid unnecessary return problems.
Floor and Decor Return Policy at a Glance
| Policy Detail | Current Rule |
|---|---|
| Standard Return Window | 90 days from purchase |
| Return Window Starts | Original purchase date |
| Receipt Required | Valid sales receipt for standard returns |
| No-Receipt Returns | May be approved at the retailer’s discretion; valid photo ID required |
| Returns After 90 Days | May be approved at the retailer’s discretion |
| Product Condition | Undamaged, unopened, and resalable |
| Original Packaging | Required, including original purchase quantity |
| Installed Products | Cannot be returned |
| Online Purchases | Eligible returns accepted at Floor & Decor stores |
| Standard Refund Method | Original payment method for qualifying returns within 90 days |
| Late or Receiptless Refund | Merchandise credit if approved |
| Large Cash or Check Refunds | Returns over $500 originally paid by cash or check are refunded by mailed check |
| Special Orders | Different cancellation and shipping rules |
| Custom Orders | Non-refundable once tendered; damaged or defective products may be exchanged |
| Shipped Returns | Applicable outgoing and return shipping costs may apply |
| Return Verification | Subject to Floor & Decor’s return-verification system |
Understanding the Floor and Decor Return Policy
Floor & Decor provides a standard 90-day return period for eligible merchandise purchased through its stores or website.
The policy applies to qualifying products that satisfy the company’s return requirements. Customers can generally return eligible merchandise to any Floor & Decor retail store rather than only the location where the purchase was made.
To qualify for a standard refund, the merchandise must:
- Be returned within 90 days of the original purchase.
- Be accompanied by a valid sales receipt.
- Be undamaged and in resalable condition.
- Remain unopened in its original purchased packaging.
- Be returned in the original purchased quantity, except for specific permitted exceptions.
- Not have been installed.
Floor & Decor reserves the right to limit or deny returns and exchanges. Even when an item is returned within 90 days, it must satisfy the applicable product-condition and packaging requirements.
When Does the 90-Day Return Window Begin?
The standard return window begins on the purchase date, not automatically on the delivery or installation date.
This distinction matters for flooring projects because customers may purchase materials weeks before their contractor begins installation.
For example, flooring purchased on June 1 would ordinarily need to be returned within the applicable 90-day period measured from that purchase date.
Customers should check the purchase date on their sales receipt and avoid waiting until the installation project is complete to inspect leftover materials.
Return Rules by Product Category
Floor & Decor’s general 90-day policy covers eligible merchandise, but certain products have additional packaging, quantity, and eligibility restrictions.
| Product Category | Return Window or Eligibility | Important Conditions |
|---|---|---|
| Uninstalled Flooring | Standard 90-day period | Must be unopened, undamaged, and resalable |
| Boxed Tile | Standard 90-day period | Return by the original purchased box quantity |
| Individual Samples | Standard 90-day period | Individual pieces may be returned if identified as samples on the receipt |
| Decorative Mosaics | Standard 90-day period | May be returned individually if unopened with original cardboard backing and plastic wrapping |
| Installed Flooring | Not returnable | Installation makes the merchandise ineligible |
| Non-Custom Special Orders | Subject to applicable return terms | May be returned to a Floor & Decor store |
| Custom Orders | Non-refundable once tendered | Damaged or defective products may be exchanged |
Boxed Tile and Flooring Materials
Floor & Decor requires products to be returned in their original purchased packaging and quantity.
For example, if customers purchase tile by the box, they generally must return it by the box rather than bringing back individual loose tiles.
This is particularly important for homeowners who have extra materials after completing a renovation.
A few leftover tiles from an opened box do not automatically qualify for a refund.
Customers should preserve unopened boxes separately from materials being used during installation.
Decorative Mosaics
Decorative mosaics have a specific exception to the general purchased-quantity requirement.
They may be returned by the individual piece when they remain unopened and retain their original packaging, including the cardboard backing and plastic wrapping.
Removing or damaging that packaging can affect return eligibility.
Individual Product Samples
Individual pieces may be returned when they were purchased as samples and are identified that way on the original sales receipt.
This exception does not mean that individual pieces removed from ordinary boxes are returnable.
The receipt must establish that the merchandise was purchased as a sample.
Special Orders
Special orders have separate cancellation and shipping requirements.
A special order canceled before shipping can be canceled without penalty, with a full refund that includes shipping costs.
Once the order has shipped, the customer is responsible for applicable outgoing and return shipping costs.
Special-order merchandise that is not custom-made can be returned to a Floor & Decor retail location, subject to the applicable return requirements.
Custom Orders
Custom orders, including products such as countertops, Treadwell stair parts, and cabinets, are non-refundable once tendered.
However, damaged or defective custom products may qualify for an exchange.
Customers should contact Floor & Decor Customer Care for assistance with these orders.
What Condition Must Returned Items Be In?
Returned products must be undamaged, unopened, and in resalable condition.
Floor & Decor also requires original packaging and the original purchased quantity, subject to its stated exceptions for qualifying samples and decorative mosaics.
The most important requirements involve packaging integrity and whether the products have already been installed.
Original Packaging Requirements
The company specifically requires merchandise to remain unopened in its original purchased packaging.
For flooring products, this may involve keeping the original boxes intact rather than transferring materials into different containers.
Customers should avoid opening more boxes than necessary during a project if they expect to return unused material.
Can You Return Leftover Flooring?
Yes, leftover flooring may qualify for return if it remains unopened, undamaged, in the original purchased packaging and quantity, and within the applicable return window.
For example, unopened boxes of tile left over after a bathroom renovation may be eligible for return.
However, loose tiles from opened boxes generally do not meet the original-packaging requirement, unless they qualify under one of the retailer’s specific exceptions.
Can Installed Flooring Be Returned?
No. Floor & Decor explicitly states that installed flooring cannot be returned.
Once flooring has been installed, the company considers it accepted by the owner or installer.
This restriction applies even if the installation has only recently been completed.
Customers should inspect materials carefully before installation begins.
Can You Return Opened or Used Items?
Floor & Decor generally does not accept opened merchandise under its standard return policy.
Unlike some retailers that allow customers to try a product before deciding whether to keep it, Floor & Decor requires returned merchandise to remain unopened in its original purchased packaging.
This matters for flooring, tile, and installation materials because opening a package can affect its return eligibility.
The following distinctions are important:
| Product Condition | Return Eligibility |
|---|---|
| Unopened and undamaged | Generally eligible within 90 days |
| Opened flooring box | Does not meet the standard packaging requirement |
| Loose tiles from a standard box | Generally not accepted individually |
| Qualifying individually purchased sample | May be returned under the sample exception |
| Unopened decorative mosaic with original wrapping | May be returned by the piece |
| Installed flooring | Not returnable |
| Damaged or defective custom product | May qualify for exchange |
Customers who discover a manufacturing defect should contact Floor & Decor before installation rather than assuming the normal unopened-product requirements provide the only available remedy.
Exceptions and Non-Returnable Items
Not every Floor & Decor purchase qualifies for the standard 90-day return process.
The most significant restrictions concern installed materials, opened packaging, custom orders, and merchandise that does not meet the retailer’s condition requirements.
Installed Flooring
Installed flooring is not eligible for return or exchange.
Floor & Decor also states that it is not responsible for lost labor costs or property damage resulting from faulty installation.
Inspecting products before installation is particularly important because installing the material is considered acceptance.
Custom-Made Products
Custom orders are non-refundable once tendered.
The retailer separately allows exchanges for damaged or defective custom products.
Opened or Damaged Merchandise
Products that have been opened, damaged, or are no longer in resalable condition do not satisfy the standard return requirements.
Damage that occurred during shipping should be reported through the retailer’s damage-claim process rather than treated simply as a normal change-of-mind return.
Returns That Fail Verification
Returns without a receipt and returns outside the standard 90-day period are subject to additional approval.
Floor & Decor uses a third-party verification system and reserves the right to deny a return.
Providing identification does not guarantee acceptance.
How to Return an Item to Floor and Decor
The simplest way to return eligible Floor & Decor merchandise is to take it to a retail store with the original sales receipt.
The retailer allows qualifying merchandise purchased online or in-store to be returned to its physical stores.
Returning an Item In Store
Follow these steps:
- Check the purchase date. Confirm that the item is within the standard 90-day return period.
- Inspect the merchandise. Make sure it is unopened, undamaged, and in resalable condition.
- Keep the original packaging. Return boxed materials in their original purchased quantities.
- Find your receipt. Bring the valid sales receipt to support the return.
- Visit a Floor & Decor store. Take the merchandise to the store for return processing.
- Complete the return verification. The retailer will determine whether the merchandise meets its requirements.
- Keep the return confirmation. Retain the documentation until the refund has been received.
Floor & Decor advertises free in-store returns for eligible merchandise, with exceptions applying to certain products and transactions.
Returning an Online Order In Store
Floor & Decor specifically permits eligible online purchases to be returned at its retail stores within 90 days of purchase.
Customers should bring their online purchase documentation and the merchandise in its required original condition.
This option can be especially useful for heavy flooring products because customers may avoid arranging a separate freight return.
However, bringing merchandise to a store does not automatically eliminate shipping charges already incurred on an order.
Returning Merchandise Purchased Through a Design Studio
Floor & Decor Design Studio locations do not accept physical merchandise returns.
Customers who purchased merchandise through a Design Studio can return eligible products to a regular Floor & Decor retail location.
Customers who need to arrange return shipping can contact Customer Care for assistance.
Returning Merchandise by Shipment
Customers who need to ship merchandise back should contact Floor & Decor Customer Care before arranging transportation.
This is particularly important for flooring and other heavy products that may require freight services.
Once an order has shipped, applicable outgoing and return shipping charges may become the customer’s responsibility.
Additional costs can also apply depending on how the shipment is handled.
The company does not specify one universal prepaid return-label fee for all merchandise.
Customers should confirm the shipping arrangements and applicable charges before sending anything back.
What Do You Need to Make a Return?
For a standard Floor & Decor return, customers should have their valid sales receipt and the merchandise in its required original condition.
The receipt is important because it establishes purchase details and supports processing the refund through the original payment method.
A valid photo ID is specifically required when attempting a return without a receipt or after the 90-day period.
| Return Situation | Documentation or Requirements |
|---|---|
| Standard return within 90 days | Valid sales receipt |
| Online purchase returned in store | Purchase documentation and qualifying merchandise |
| Return without a receipt | Valid photo ID and return approval |
| Return after 90 days | Valid photo ID and return approval |
| Individually purchased sample | Receipt identifying the item as a sample |
| Custom-order concern | Order information and assistance from Customer Care |
Customers should preserve their receipts throughout the flooring project, especially when buying materials in multiple transactions.
Can You Return an Item Without a Receipt?
Yes, Floor & Decor may accept a return without a receipt, but approval is discretionary and not guaranteed.
The retailer requires a valid photo ID for receiptless returns.
Information from the identification is recorded as part of its return-verification process.
Floor & Decor uses a third-party verification system to evaluate these transactions and help prevent return fraud.
What Refund Will You Receive Without a Receipt?
If the retailer approves a return without the original sales receipt, the refund is issued as merchandise credit.
The company may calculate the refund using the item’s last lowest price rather than the original amount paid.
This means customers could receive less than their original purchase price.
Can Floor & Decor Deny a No-Receipt Return?
Yes.
The company reserves the right to limit or deny returns without valid receipts.
A return may also fail the verification process.
Customers should not assume that showing identification guarantees they will receive merchandise credit.
Online vs. In-Store Returns
Floor & Decor’s general 90-day return window applies to eligible purchases made through both its retail stores and website.
However, shipping arrangements and product-specific restrictions can create important differences.
| Return Detail | In-Store Purchase | Online Purchase |
|---|---|---|
| Standard Return Window | 90 days from purchase | 90 days from purchase |
| Retail Store Return | Available for eligible items | Available for eligible items |
| Receipt or Purchase Proof | Valid sales receipt | Purchase documentation |
| Required Product Condition | Unopened, undamaged, resalable | Unopened, undamaged, resalable |
| Installed Merchandise | Not returnable | Not returnable |
| Shipping Charges | Depends on whether shipping was involved | Applicable shipping costs may apply |
Customers returning an online purchase in store must still satisfy the company’s original packaging and merchandise-condition requirements.
For large deliveries, the shipping policy can affect the total amount recovered even when the underlying merchandise qualifies for a return.
Return Shipping Fees and Other Charges
Floor & Decor’s return costs depend largely on whether the merchandise is returned to a store or requires shipping.
Are In-Store Returns Free?
Floor & Decor advertises free in-store returns for eligible merchandise, subject to exclusions.
A qualifying store return does not require the customer to pay return freight simply to hand the merchandise back at the retail location.
However, previously incurred delivery charges and special-order shipping obligations may still affect the refund.
Who Pays Return Shipping?
Once an order has been loaded and is on its way to the delivery address, Floor & Decor’s shipping policy makes the customer responsible for applicable outgoing and return shipping costs.
Additional storage and reconsignment charges may also apply.
These costs can be deducted from the return refund.
Because shipping expenses depend on the actual delivery arrangements, Floor & Decor does not publish a single flat return shipping fee that applies to every order.
What Happens If You Refuse a Delivery?
Floor & Decor instructs customers not to refuse shipments.
If a shipment is refused, the company may charge applicable shipping expenses as part of the return.
Refusing delivery because of a change of mind, scheduling problem, or cancellation after shipment can create additional freight costs.
Customers who encounter a damaged shipment should follow the company’s damage-reporting instructions rather than simply refusing delivery.
Are There Restocking Fees?
Floor & Decor’s general return policy does not specify a universal percentage-based restocking fee for ordinary qualifying returns.
However, that does not mean every return is free.
Shipping, storage, reconsignment, and other applicable freight-related charges can affect certain transactions.
Customers should distinguish these shipping expenses from a standard merchandise restocking fee.
Are Original Shipping Charges Refunded?
Original shipping charges are not automatically refundable for every Floor & Decor return.
The policy provides an important distinction for special orders:
- Canceled before shipping: A qualifying special-order cancellation receives a full refund, including shipping costs.
- After shipping: The customer becomes responsible for applicable outgoing and return shipping charges.
For other shipped orders, the company’s shipping policy similarly establishes customer responsibility for applicable transportation charges after an order is loaded and in transit.
Customers should verify the final refund amount before arranging the return of a large or heavy shipment.
Refund Methods and Processing Times
Floor & Decor generally issues refunds through the original payment method for approved returns made within 90 days of purchase.
However, different rules apply to receiptless returns, late returns, and certain large transactions originally paid by cash or check.
| Return Situation | Refund Method | Important Details |
|---|---|---|
| Approved return within 90 days with receipt | Original payment method | Subject to standard return conditions |
| Approved return without receipt | Merchandise credit | May be valued at the item’s last lowest price |
| Approved return after 90 days | Merchandise credit | Discretionary approval required |
| Return over $500 originally paid by cash | Mailed refund check | Applies to qualifying approved returns |
| Return over $500 originally paid by check | Mailed refund check | Applies to qualifying approved returns |
| Eligible special-order cancellation before shipping | Full refund including shipping | Must be canceled before shipment |
How Long Does a Floor & Decor Refund Take?
Floor & Decor’s general return policy does not publicly establish one guaranteed processing time for every refund method.
The time required may depend on the return transaction, payment method, and any additional processing by the financial institution.
Mailed refund checks also involve a different process from ordinary payment-method refunds.
Customers who have not received an expected refund should contact Customer Care with their receipt or return confirmation.
Can You Receive Store Credit Instead of a Refund?
Yes, merchandise credit is the documented refund method for approved returns after 90 days or without an original sales receipt.
These returns require verification and are not guaranteed.
Does Floor and Decor Offer Exchanges?
Floor & Decor permits qualifying merchandise exchanges but reserves the right to limit or deny them.
The company’s policy specifically identifies exchanges as a possible remedy for damaged or defective custom-order products.
Ordinary exchanges remain subject to applicable merchandise conditions and other return requirements.
Customers who want to exchange a product for another color, style, or quantity should confirm availability and eligibility with the store.
An exchange is not a way to bypass restrictions on installed merchandise or products that fail return-condition requirements.
Damaged, Defective, or Incorrect Items
Customers who receive damaged, defective, missing, or incorrect merchandise should report the issue promptly and before installing the products.
Floor & Decor has separate shipment-inspection and damage-reporting requirements that can apply independently of the standard 90-day return window.
What If Your Order Arrives Damaged?
Floor & Decor’s shipping policy instructs customers to report damaged, missing, or incorrect products within 24 hours of delivery.
Reports can be made to its designated damage-support email or by calling Customer Care.
Customers should:
- Inspect the delivery upon arrival.
- Compare the product quantities with the purchase receipt.
- Check the product type, model, size, color, and other relevant identifying details.
- Document visible damage or shortages.
- Ask the delivery driver to note discrepancies discovered during delivery.
- Report the problem within the required 24-hour period.
- Retain relevant packaging and documentation while the claim is reviewed.
Floor & Decor instructs customers not to refuse shipments, including when damage is discovered.
What If You Receive the Wrong Product?
Customers should report incorrect merchandise within the same 24-hour delivery-reporting period specified in the shipping policy.
Before installation, check whether the delivered product matches the purchase documentation.
For tile, this includes checking color and dye-lot information. For wood flooring, product labels should be verified.
Installing incorrect merchandise can make resolution more difficult because installed flooring cannot be returned under the normal policy.
What If You Discover a Defect After Installation?
Floor & Decor’s return policy states that installed flooring cannot be returned or exchanged.
The company also excludes responsibility for certain installation-related losses, including labor costs and property damage associated with faulty installation.
If a defect is discovered after installation, customers should review the applicable product warranty and contact Floor & Decor or the manufacturer to determine whether a separate remedy is available.
A manufacturer’s warranty is not equivalent to a right to return installed flooring for a standard refund.
Sale, Clearance, and Final Sale Returns
Floor & Decor’s general return policy does not establish a separate universal return window for all merchandise purchased at a promotional price.
The key requirements remain the applicable return period, original packaging, resalable condition, and any product-specific restrictions.
However, customers should not assume every discounted or clearance product has identical eligibility.
If a product or transaction is specifically designated final sale or subject to special conditions, those conditions should be checked before purchase.
Floor & Decor also excludes clearance merchandise from its separate price-matching program. That pricing restriction should not be confused with an automatic prohibition on all clearance returns.
Holiday Return Policy
Floor & Decor’s currently published general return policy establishes a 90-day period from the original purchase date.
A separate holiday extension for the 2026 holiday shopping season has not been established in the general policy information.
Customers purchasing materials near Thanksgiving, Christmas, or New Year’s should therefore plan around the standard 90-day deadline unless Floor & Decor officially announces different terms.
Do not assume holiday purchases automatically receive additional return time.
Floor & Decor PRO Premier Rewards and Returns
Floor & Decor offers PRO Premier Rewards for professional customers.
The program provides purchasing-related rewards and other benefits, but the publicly available return terms do not establish a separate extended return window or a general return-shipping exemption for PRO Premier Rewards members.
Professional customers should therefore follow the standard return requirements unless their specific transaction is governed by different documented terms.
Return Policy vs. Product Warranty
A return policy and a product warranty serve different purposes.
Floor & Decor’s standard return policy allows qualifying merchandise to be returned within its applicable return period, provided the merchandise meets the required conditions.
A product warranty may address certain qualifying manufacturing or performance defects according to the warranty’s specific terms.
| Feature | Return Policy | Product Warranty |
|---|---|---|
| Primary Purpose | Return eligible merchandise | Address defects or covered product problems |
| Standard Time Period | 90 days for qualifying returns | Depends on the specific warranty |
| Installed Flooring | Not returnable | Any coverage depends on applicable warranty terms |
| Requirements | Receipt, condition, packaging, and eligibility rules | Warranty-specific conditions |
| Possible Outcome | Refund or approved merchandise credit | Remedy determined by warranty terms |
Customers experiencing problems with installed flooring should check the product’s warranty documentation rather than assuming the standard return process remains available.
What Happens If the Return Window Has Passed?
Floor & Decor may approve returns after 90 days, but acceptance is discretionary.
The customer must provide valid photo identification, and the return is subject to the company’s third-party verification system.
If the return is approved, the refund is issued as merchandise credit.
Floor & Decor may use the item’s last lowest price when calculating the credit.
Importantly, returning after 90 days does not eliminate the general requirements regarding product condition or override restrictions on installed merchandise and custom orders.
Customers should not treat late-return approval as an automatic extension.
How to Track Your Return and Refund
For a store return, customers should retain the documentation provided when the transaction is completed.
For shipped merchandise, customers should preserve any carrier tracking details and return-shipment confirmation.
Floor & Decor provides an online order-status service for customers checking their purchases. However, the general return policy does not promise a dedicated real-time refund tracking feature for every return.
Customers seeking updates on a pending refund can contact Customer Care with their order details and return documentation.
Common Reasons a Return May Be Denied
Floor & Decor may refuse a return when it does not satisfy the retailer’s published conditions.
Common policy-based reasons include:
- The product was installed.
- The merchandise was opened or is no longer in resalable condition.
- Original packaging or required purchased quantities are missing.
- A custom order is non-refundable.
- The return is outside the standard 90-day period and discretionary approval is not granted.
- A receiptless return does not pass verification.
- The merchandise is damaged in a way that makes it ineligible for a standard return.
Floor & Decor reserves the right to limit or deny returns and exchanges.
What to Do If Your Return Is Denied
If Floor & Decor refuses a return, begin by asking which return-policy requirement was not satisfied.
Then review the transaction and determine whether another documented process applies.
For example, if a standard return is refused because a product has been installed, a separate manufacturer warranty may be worth investigating.
If the problem involves a defective custom order, the retailer’s custom-order exchange provisions may be relevant.
Customers should gather the original receipt, order documentation, photographs of any defects, and relevant product details before contacting Customer Care.
The company does not guarantee that a store manager or support representative will override a denied return.
How to Contact Floor & Decor About a Return
Customers can contact Floor & Decor Customer Care for assistance with returns, canceled orders, shipping problems, and custom-order questions.
Official Customer Care Phone Numbers:
- 877-675-0002
- 404-720-9120
Customer Care Hours (Eastern Time):
| Day | Hours |
|---|---|
| Monday–Thursday | 8:00 AM–7:00 PM |
| Friday | 8:00 AM–6:00 PM |
| Saturday | 9:00 AM–6:00 PM |
| Sunday | Closed |
For cabinet-order assistance, Floor & Decor also lists 833-363-2284.
Customers may also use the retailer’s official Help Center and online contact options.
Tips for a Smoother Floor & Decor Return
Returning flooring requires additional attention to packaging, quantity, and timing.
The following practices can help customers avoid preventable return problems.
- Keep the receipt. It supports the original payment-method refund and identifies purchases made as individual samples.
- Protect unopened boxes. Floor & Decor requires the original purchased packaging and quantity for standard returns.
- Inspect deliveries immediately. Damaged, missing, or incorrect shipped merchandise must be reported within 24 hours of delivery.
- Verify product details before installation. Check colors, model numbers, quantities, labels, and dye lots where relevant.
- Separate unused merchandise. Avoid opening extra boxes until necessary for the project.
- Plan around the purchase date. The standard return period starts at purchase rather than installation.
- Check custom-order terms. Custom products have significantly different refund restrictions.
- Confirm freight charges. Shipping costs may reduce a refund after an order has shipped.
- Keep return documentation. Retain receipts, tracking records, and confirmation details until the refund is complete.
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Frequently Asked Questions
How Many Days Do You Have to Return Something to Floor & Decor?
Floor & Decor allows returns of eligible merchandise within 90 days of purchase. The item must meet the company’s original packaging, condition, and receipt requirements.
Can You Return Floor & Decor Products Without a Receipt?
Yes, Floor & Decor may approve a return without a receipt. A valid photo ID is required, the transaction must pass verification, and an approved refund is issued as merchandise credit, potentially at the item’s last lowest price.
Can You Return Opened Boxes of Flooring?
Generally, no. Floor & Decor requires merchandise to remain unopened in its original purchased packaging. Boxed tile must ordinarily be returned by the box, with specific exceptions for qualifying samples and decorative mosaics.
Can You Return Unused Flooring After Installation?
Unopened, unused boxes left over from a flooring project may qualify for return within the applicable period. Flooring that has actually been installed cannot be returned.
Can You Return Online Orders to a Floor & Decor Store?
Yes. Floor & Decor accepts eligible online purchases at its retail store locations within the standard 90-day return period. Product-condition and packaging requirements still apply.
Does Floor & Decor Charge for Returns?
Eligible in-store returns are advertised as free, subject to exclusions. Shipped orders may involve outgoing freight, return transportation, storage, or reconsignment charges depending on the circumstances.
Can You Return Flooring After 90 Days?
Floor & Decor may approve a return after 90 days at its discretion. A valid photo ID and verification approval are required. Approved late returns are refunded as merchandise credit rather than through the original payment method.
How Long Does Floor & Decor Take to Refund Money?
The company’s general return policy does not establish one guaranteed processing timeframe for every refund. Refunds for qualifying purchases within 90 days are generally made through the original payment method, while certain large cash or check returns are processed through mailed refund checks.
Conclusion
The Floor and Decor return policy provides a standard 90-day return window for eligible merchandise purchased in stores or online. However, customers must pay close attention to packaging, product condition, and installation restrictions.
Unopened and undamaged merchandise with a valid receipt generally qualifies for a refund through the original payment method. Installed flooring cannot be returned, custom orders have separate rules, and late or receiptless returns require approval.
Customers should also consider potential shipping expenses, especially when returning large flooring orders.
For the best chance of a successful return, inspect merchandise before installation, preserve original packaging, keep purchase documentation, and complete the return within the applicable deadline.