Best Buy Return Policy 2026: Returns, Refunds, Fees, and Exceptions

The Best Buy return policy allows most customers to return or exchange eligible products within 15 days of receiving them. Customers with a My Best Buy Plus or My Best Buy Total membership receive an extended 60-day return window on most qualifying products purchased directly from Best Buy. However, activatable devices, certain specialty products, and Marketplace purchases follow different rules.

Best Buy accepts eligible returns of new, clearance, open-box, refurbished, and pre-owned products. Items generally must be in like-new condition, with their original contents and accessories. Some products are non-returnable, while others may be subject to restocking fees.

This guide explains the current U.S. Best Buy return policy, including return deadlines, online and in-store procedures, refund processing, receiptless returns, membership benefits, special product restrictions, and what to do if a return is denied.

Best Buy Return Policy at a Glance

Understanding the Best Buy Return Policy

Best Buy’s standard return period is 15 days for most eligible purchases. The return clock starts on the day the customer receives the product rather than necessarily on the date the order was placed.

This distinction matters for shipped purchases. A product ordered several days before delivery does not begin its standard return period merely because the order was submitted.

The policy applies to eligible purchases from Best Buy and several associated retail channels, including Best Buy Outlet, Pacific Sales, Magnolia Design Center, Best Buy Education, and Best Buy Business.

However, the return location and process may differ for certain specialty stores and products.

Who Gets 15 Days and Who Gets 60 Days?

Best Buy distinguishes between customers with standard return benefits and customers enrolled in qualifying paid membership programs.

Standard customers: Most eligible products have a 15-day return period.

My Best Buy Plus members: Most eligible products purchased directly from Best Buy have a 60-day return period.

My Best Buy Total members: Most eligible products purchased directly from Best Buy also have a 60-day return period.

The extended membership period does not apply to every product. Activatable devices retain their special return deadlines, and Marketplace purchases are excluded from the membership extension.

Does the Return Window Apply to Open-Box and Refurbished Products?

Yes. Best Buy’s return policy generally covers eligible merchandise sold as:

• New
• Clearance
• Open-box
• Refurbished
• Pre-owned

These conditions do not automatically create a separate return period.

However, the product must still meet applicable return-condition requirements, and category-specific exclusions remain in effect.

Best Buy Return Windows by Product Category

Not every Best Buy product follows the standard 15-day or membership-based 60-day return period.

Some categories have shorter deadlines, longer deadlines, or special restrictions.

The listed periods remain subject to the retailer’s eligibility rules, product restrictions, and any applicable special terms.

Best Buy Laptop and Computer Return Policy

Most laptops, desktop computers, and other eligible computer products follow the standard 15-day return window.

My Best Buy Plus and Total members generally receive 60 days on qualifying purchases directly from Best Buy.

For example, a customer purchasing an eligible laptop can return it within the applicable window if it satisfies the required product-condition standards.

Before returning a computer, remove personal files, disconnect linked accounts, and reset the device appropriately.

Best Buy requires connected devices to be cleared of personal data and account connections before they can be accepted for return.

Best Buy TV Return Policy

Most TVs follow the usual return periods:

• 15 days for standard customers.
• 60 days for qualifying Plus and Total members.

However, TVs larger than 50 inches cannot be returned through Best Buy’s standard mail-return process.

Customers returning larger televisions should contact Best Buy or visit an appropriate store to determine the available return arrangements.

Missing accessories, damaged screens, and other condition problems may affect eligibility.

Best Buy Phone Return Policy

Cell phones and other activatable devices typically have a shorter return period.

Best Buy generally allows 14 days for activatable devices, regardless of whether the customer has a Plus or Total membership.

This category includes devices capable of activation, such as:

• Cell phones
• Cellular tablets
• Mobile hotspots
• Cellular wearables

Verizon devices capable of activation have a separate 30-day return window for all customers.

Returning a device does not automatically eliminate responsibility for wireless service agreements, activation-related obligations, or carrier charges.

Customers should separately arrange any necessary cancellation with their service provider.

Best Buy Appliance Return Policy

Most eligible appliances follow the standard return schedule, but major appliances require special attention.

Customers should inspect delivered refrigerators, washing machines, dryers, ovens, and other major appliances before accepting delivery.

If a problem is visible upon arrival, Best Buy advises customers that they may refuse delivery.

For damage, defects, or other concerns identified after acceptance, customers should contact Best Buy immediately.

Major appliances cannot be returned through the ordinary prepaid mail-return procedure. Depending on the product and delivery arrangement, special pickup or manufacturer-return instructions may apply.

Products With Extended Return Periods

Best Buy provides several specific exceptions to the standard return window.

Litter boxes have a 90-day return period for all customers.

Pet training devices and hearing aids have a 60-day return period for all customers.

Hearing amplifiers remain subject to a 15-day period.

These category-specific rules apply independently of the usual paid-membership extension.

What Condition Must Returned Items Be In?

Best Buy generally requires returned merchandise to be in like-new condition.

Products that are damaged, unsanitary, dented, scratched, or missing major contents may not qualify for a return.

The retailer also asks customers to include the original packaging and accessories.

Important condition requirements include:

• Return the product with its original contents.
• Include accessories, cables, and other supplied components.
• Keep the product in acceptable physical condition.
• Remove personal data from connected electronics.
• Disconnect cloud accounts and linked devices.
• Return apparel unworn and unlaundered with original tags attached.

Missing packaging or accessories do not always mean automatic rejection. However, Best Buy may deny a return or reduce the refund to account for missing contents.

Do You Need the Original Box?

Best Buy asks customers to return products with their original packaging.

If the box or other packaging is missing, the retailer may still evaluate the return.

However, it may reject the request or apply a nonrefundable deduction if required contents are missing.

Keeping the original packaging until the return window expires is particularly useful for electronics containing multiple accessories.

Can You Return Opened or Used Items to Best Buy?

Yes, some opened products can be returned to Best Buy, provided they remain in like-new condition and satisfy all applicable requirements.

Opening an item does not automatically make every product ineligible.

However, certain categories become non-returnable as soon as they are opened.

Opened Electronics

Eligible opened electronics may be returned within the applicable deadline if their condition is acceptable.

Customers should include supplied accessories and remove personal information before returning connected products.

Some electronic categories also carry restocking fees.

Opened Video Games, Movies, and Software

Opened physical entertainment products purchased directly from Best Buy have a special restriction.

Physical copies of computer software, movies, music, video games, books, video game guides, and sheet music may be exchanged only for an identical item once opened.

An opened physical video game therefore does not qualify for a normal refund merely because the customer no longer wants it.

For the same categories purchased from a Marketplace Seller, opened products are non-returnable.

Opened LEGO Products

LEGO products become non-returnable once opened under Best Buy’s published restrictions.

Customers should check eligibility before opening the packaging if they are unsure whether they intend to keep the product.

Opened Consumable Products

Certain consumable products are non-returnable after opening.

Examples include batteries, cleaning agents, oils, fuel, filters, health supplements, health test kits, ink, and 3D printer filament.

Best Buy Return Policy Exceptions and Non-Returnable Items

Some merchandise cannot be returned after purchase, even if it remains unused.

Other products become non-returnable only after opening.

Understanding the difference is essential.

Items That Cannot Be Returned Once Purchased

Best Buy identifies the following as non-returnable:

• Custom and personalized orders
• Items marked Final Sale
• Non-subscription digital content, including digital games, except the stated Microsoft Office exception
• Codes and prepaid cards, including third-party gift cards and prepaid phone cards
• Vehicle replacement key fobs
• Memberships
• Trading cards, including Pokémon cards
• Products with a battery capacity of 300 watt-hours or greater
• Golf carts and utility terrain vehicles
• Electric bikes and electric mopeds
• Plumbing items

A product marked Final Sale should not be treated like an ordinary clearance item.

Items That Cannot Be Returned Once Opened

The following categories are non-returnable after opening:

• Products that interact with bodily fluids
• SIM kits
• LEGO products
• Consumable merchandise
• Completed services
• Delivered home standby generators
• Delivered whole-home backup products
• Specified physical entertainment products sold by Marketplace Sellers

Different terms may apply to unused services and subscription products.

Hazardous Materials and Battery Restrictions

Best Buy restricts returns of products classified as fully regulated hazardous materials.

Examples include certain flammable liquids, flammable gases, and lithium batteries with capacities of 300 watt-hours or more.

Products containing rechargeable batteries must include their original battery to qualify for an eligible return.

Customers should not attempt to mail restricted batteries or hazardous products through an ordinary return shipment.

How to Return an Item to Best Buy

Best Buy offers two main return methods for eligible purchases made directly from the retailer: returning merchandise to a store or using an authorized prepaid shipping label.

The available method depends on the product, its size, the seller, and other restrictions.

Returning an Item In Store

For an eligible Best Buy purchase:

1. Gather the item and its original contents.
2. Include the accessories and packaging.
3. Bring the receipt or packing slip if available.
4. Bring the payment card used for the purchase when applicable.
5. Visit a Best Buy store within the return window.
6. Present the merchandise for return processing.

Best Buy generally permits eligible purchases made online or in a physical Best Buy store to be returned to a Best Buy store.

Some specialty-store purchases must be returned through designated locations.

Returning an Online Order by Mail

Best Buy provides free prepaid shipping labels for eligible returns.

To return a qualifying order by mail:

1. Sign in to your Best Buy account.
2. Locate the purchase in your order history.
3. Begin the return process.
4. Print the prepaid shipping label.
5. Package the product with its original contents.
6. Attach the return label.
7. Drop the package at an authorized shipping location within the return period.

Retain the carrier acceptance receipt and tracking number.

Products That Cannot Be Returned by Standard Mail

Best Buy excludes certain products from its ordinary shipping-return method, including:

• Major appliances
• TVs larger than 50 inches
• Kegerators
• SodaStream makers

Additional shipping limitations apply to lithium batteries, specialty batteries, and some business purchases.

Best Buy also does not accept return shipments sent from outside the United States.

Returning Large or Heavy Products

Some large products require specialized handling.

For merchandise delivered by truck, customers should contact Best Buy to arrange the appropriate return or pickup process.

Certain heavy items may need to be returned directly to their manufacturer.

Customers should obtain instructions before attempting to transport or ship such products independently.

What Do You Need to Make a Best Buy Return?

The most useful documents for a return are the original receipt, packing slip, and applicable payment information.

Best Buy specifically recommends bringing the receipt or packing slip and the credit card used for the transaction when returning merchandise to a store.

For online purchases, customers can locate their orders through their Best Buy accounts.

Having the following information available can simplify the process:

• Purchase receipt
• Order confirmation
• Order number
• Packing slip, if supplied
• Payment card used for the purchase
• Original product accessories and packaging

Best Buy may need additional information when it cannot verify the original transaction.

Best Buy Return Policy Without a Receipt

Best Buy may accept eligible returns without proof of purchase, but acceptance is not guaranteed.

The retailer states that returns lacking purchase documentation may be denied or limited.

If a return without proof of purchase is accepted, reimbursement is provided as store credit.

An email address may also be required.

Importantly, Best Buy does not reimburse state sales taxes and fees on returns lacking proof of purchase.

What Happens If You Lost Your Receipt?

First, attempt to recover the purchase information.

If the merchandise was ordered online, review the associated Best Buy account.

For an in-store purchase, collect any available payment records or transaction details that may help identify the purchase.

If sufficient proof cannot be established, the return may be evaluated under the retailer’s receiptless-return rules.

Can You Get Cash Without a Receipt?

Best Buy’s published policy provides store credit for accepted returns lacking proof of purchase.

Therefore, customers should not expect a cash refund merely because they paid cash originally.

The retailer may also limit or refuse the return.

Best Buy Online vs. In-Store Returns

Best Buy generally allows eligible purchases made directly through its website to be returned at a Best Buy store.

However, not every product can be shipped back through the standard return process.

The retailer also has special return-location requirements for certain Pacific Sales and Magnolia/Premium Design Center purchases.

Purchases from Pacific Sales Kitchen and Home stores and Pacific Sales Outlet stores must be returned to those stores.

Magnolia/Premium Design Center purchases must be returned to Best Buy locations containing the appropriate design center.

Best Buy Marketplace Return Policy

Best Buy Marketplace allows customers to purchase products sold or shipped by third-party sellers.

Marketplace merchandise generally follows Best Buy’s standard return policy unless otherwise noted.

However, Marketplace orders do not qualify for the 60-day return benefit offered to My Best Buy Plus and Total members.

Most otherwise eligible Marketplace products therefore follow the standard 15-day return window.

Can Marketplace Items Be Returned In Store?

Many qualifying Marketplace products shipped to customers can be returned at Best Buy stores.

However, some items cannot be accepted because of product size, delivery method, or other restrictions.

Best Buy’s in-store Marketplace return option excludes its stores in Puerto Rico and Pacific Sales Kitchen and Home locations.

How to Return a Marketplace Product by Mail

Customers can begin eligible Marketplace returns through their Best Buy account.

The process generally involves locating the order, printing a prepaid shipping label, and sending the item to the Marketplace Seller through an authorized drop-off location.

Best Buy provides free return shipping through its prepaid-label process for eligible Marketplace returns.

For large products delivered by truck, customers should contact the seller through their account to arrange pickup.

What If the Purchase Was Made on Another Website?

Purchases made through a Best Buy storefront on third-party platforms, such as Amazon or eBay, follow the applicable return terms displayed on those platforms.

Similarly, a manufacturer website purchase fulfilled by Best Buy is governed by the manufacturer’s stated return policy.

Customers should not automatically apply Best Buy’s regular return period to these transactions.

Best Buy Restocking Fees and Return Shipping Charges

Most eligible Best Buy returns do not incur a general restocking fee.

However, certain categories can carry substantial charges when returned.

Best Buy Restocking Fee Table

For example, an eligible $1,000 camera subject to a 15% restocking fee would incur a $150 charge if the fee applies.

This charge is separate from any applicable refund adjustments.

When Does Best Buy Waive Restocking Fees?

Best Buy does not apply its listed restocking fees when the returned product is unopened.

The retailer also states that these restocking fees do not apply to purchases made in:

• Alabama
• Colorado
• Hawaii
• Iowa
• Mississippi
• Ohio
• Oklahoma
• South Carolina

Restocking fees are also excluded wherever prohibited by law.

Best Buy notes that the fee may be taxable in certain states.

Does Best Buy Charge for Return Shipping?

Best Buy provides free shipping for eligible returns made using its prepaid return label.

This applies to qualifying products sold directly by Best Buy and eligible Marketplace products.

However, some merchandise cannot use the standard shipping-return method.

Customers should not assume that every oversized-item pickup, special transportation arrangement, or manufacturer return is covered by the ordinary free-label process.

Are Original Shipping Charges Refunded?

Best Buy’s general return-policy information does not establish a universal rule guaranteeing reimbursement of original shipping, expedited delivery, or special freight charges.

Customers who paid separate delivery charges should review their order terms and confirm whether those charges are refundable.

Free return-label shipping should not be confused with a refund of the original delivery cost.

Best Buy Refund Methods and Processing Times

Best Buy generally refunds eligible returns through the same payment method used for the original purchase.

Some transactions follow special reimbursement rules.

Best Buy Refund Processing Table

How Long Does a Best Buy Refund Take?

For mailed returns, Best Buy processes the return within 7–10 business days after receiving it.

The customer’s bank may then take up to 10 additional days to post the reimbursement.

These are separate stages.

The time spent shipping an item back to Best Buy is not included in the retailer’s stated processing period.

How Are Credit Card and Debit Card Refunds Handled?

Best Buy generally reimburses customers through the original payment method.

For applicable card refunds, the time required for the credit to appear depends partly on the financial institution.

Special rules apply to larger purchases made with cash, checks, or debit cards lacking a major credit card logo.

What If You Paid With a Best Buy Gift Card?

When all or part of a purchase was paid using a Best Buy Gift Card, the gift-card-funded amount is returned through a new Best Buy Gift Card or e-Gift Card.

This does not mean that every gift card purchased from Best Buy is itself returnable.

Third-party gift cards, prepaid cards, and codes fall under separate non-returnable merchandise restrictions.

Does Best Buy Offer Exchanges?

Yes. Best Buy permits eligible customers to exchange a qualifying product for the same item.

The exchange must satisfy the relevant return period, item-condition rules, and product restrictions.

Certain opened physical entertainment products are limited to identical-item exchanges rather than standard refunds.

Customers seeking a completely different model, brand, or product should confirm whether their desired transaction can be completed as an exchange or requires a separate return and purchase.

Marketplace purchases should not automatically be assumed to qualify for the same exchange options as Best Buy-sold items.

Returning Damaged, Defective, or Incorrect Items

Best Buy provides a process for customers who receive merchandise that is damaged during shipping, defective, or different from what they ordered.

For products purchased directly from Best Buy, customers should return the item within its applicable return and exchange period.

Best Buy states that it can arrange a replacement.

What If a Product Arrives Damaged?

For eligible ordinary purchases, contact Best Buy or return the product within the applicable period.

If returning the damaged merchandise by mail, Best Buy asks customers to call for special instructions.

For major appliances, inspect the product before accepting delivery and notify Best Buy immediately if damage or other problems are discovered after acceptance.

What If Best Buy Sends the Wrong Item?

Customers who receive an incorrect product should report the issue during the applicable return period.

Keep the order information, packaging, and supplied contents available.

Best Buy can provide replacement arrangements for qualifying incorrect-item deliveries.

What If a Marketplace Item Is Damaged?

For a defective, damaged, or incorrect Marketplace product, customers should locate the purchase in their Best Buy account and notify the Marketplace Seller.

Best Buy’s process includes obtaining a prepaid shipping label and sending the merchandise to the seller during the applicable return period.

For truck-delivered merchandise, the seller may need to arrange pickup.

Best Buy Gift Returns and Gift Card Purchases

Best Buy handles gift returns differently depending on whether the item was sold directly by Best Buy or by a Marketplace Seller.

Returning a Gift In Store

For a qualifying gift purchased directly from Best Buy, the gift recipient receives store credit for the purchase price when returning it in store.

The return must still satisfy the applicable eligibility requirements.

Returning a Gift by Mail

For gifts purchased directly from Best Buy and returned by mail, Best Buy credits the original purchaser.

The purchaser also receives an email notification.

This distinction matters for recipients who want to return a gift without the purchaser receiving the refund.

Marketplace Gift Returns

When a gift purchased from a Marketplace Seller is returned, the original gift purchaser receives the credit and an email notification.

Can You Return a Best Buy Gift Card?

Best Buy lists codes and prepaid cards, including third-party gift cards, among non-returnable purchases.

This is different from receiving a refund on merchandise originally purchased with a Best Buy Gift Card.

Customers should distinguish the two situations before requesting reimbursement.

Best Buy Sale, Clearance, and Open-Box Returns

Best Buy’s ordinary return policy can apply to eligible clearance, open-box, refurbished, and pre-owned products.

A discounted purchase does not automatically become non-returnable.

However, items explicitly marked Final Sale cannot be returned.

Can You Return Clearance Items?

Yes, qualifying clearance products may be returned during the applicable return period.

They must satisfy the same relevant condition requirements and category restrictions as other eligible merchandise.

Can You Return Open-Box Products?

Yes, eligible open-box products generally qualify for the applicable return period.

However, the returned merchandise must still meet Best Buy’s required condition standards.

The fact that an item was purchased open-box does not eliminate rules concerning damaged merchandise or missing contents.

What Happens to Bundle Discounts and Free Promotional Items?

Best Buy states that customers who receive a discount or free product for purchasing multiple items together lose that benefit if they do not return all the purchased items.

For example, if a promotion includes a free accessory with a qualifying purchase, returning only the main product may affect the promotional benefit.

Customers should review the entire order before initiating a partial return.

Best Buy Holiday Return Policy

Best Buy has offered extended return periods for eligible purchases made during previous holiday shopping seasons.

For the 2025 holiday season, qualifying purchases made from October 31 through December 31, 2025, were eligible for returns through January 15, 2026, subject to exclusions.

A corresponding holiday extension for late 2026 has not been confirmed in the current published holiday information.

Customers making holiday purchases should not assume that the previous season’s dates automatically apply again.

Which Products May Have Holiday Restrictions?

Best Buy has excluded certain third-party-contract purchases and holiday merchandise from its seasonal extended-return program.

Separately, the regular policy provides a 15-day return period for products in the Halloween Decorations and Christmas Decorations categories, including purchases made by Plus and Total members.

Other normal return restrictions, non-returnable categories, and applicable restocking fees continue to matter during holiday periods.

My Best Buy Plus and Total Return Benefits

Best Buy offers extended return eligibility through its My Best Buy Plus and My Best Buy Total memberships.

Both programs provide a 60-day return window for most qualifying products sold directly by Best Buy.

The benefit can be useful for electronics purchases that otherwise would have a standard 15-day return window.

However, several limitations are important.

The extended period does not replace the 14-day return rule for most activatable devices.

It does not apply to Marketplace products.

Category-specific rules, including the 15-day period for Halloween and Christmas decorations, also remain applicable.

Membership does not make non-returnable merchandise eligible for a refund.

Best Buy Return Policy vs. Warranty or Protection Plan

A store return policy is different from a manufacturer’s warranty or a separately applicable protection plan.

The Best Buy return policy governs whether qualifying merchandise can be returned or exchanged within the retailer’s designated period.

A manufacturer warranty may provide remedies for certain defects under its own terms.

Similarly, Geek Squad Protection, Best Buy Protection, or AppleCare+ may provide coverage when a qualifying product is enrolled in the applicable plan.

The existence of a warranty or protection plan does not automatically extend Best Buy’s standard refund deadline.

Customers should examine the terms of the specific product or plan before assuming that a repair, replacement, or refund will be available.

Can You Return Something to Best Buy After 15 Days?

Yes, in some circumstances.

A return after 15 days may still qualify when:

• The customer has a qualifying 60-day Plus or Total membership benefit.
• The product belongs to a category with a longer published return period.
• The item is covered by a currently applicable special return extension.

For a standard customer whose product has a 15-day deadline and no applicable exception, the ordinary return window has expired.

Best Buy does not provide a universal promise that late returns will be accepted.

If a product is defective after the return period, customers can investigate any applicable manufacturer warranty or protection-plan coverage.

How to Track a Best Buy Return and Refund

For mailed returns, customers should retain the shipping receipt and carrier tracking information.

These records help establish when the package was handed over and whether it reached the intended destination.

Customers can also review their order history and any available return communications through their Best Buy account.

Once a mail return reaches Best Buy, the retailer’s stated processing period is 7–10 business days.

Any additional bank-posting time should be considered separately.

If the processing period has passed without a refund, contact Best Buy with the order number and shipping information.

Common Reasons Best Buy May Deny a Return

A return may be rejected when it does not satisfy the retailer’s stated requirements.

Common policy-related reasons include:

• The applicable return period has expired.
• The product is marked Final Sale.
• The item belongs to a non-returnable category.
• A restricted product has been opened.
• The returned merchandise is damaged or unsanitary.
• Major contents or required accessories are missing.
• Connected-device accounts or personal information have not been removed.
• Sufficient proof of purchase cannot be established.
• The customer is attempting an unsupported return method.
• A Marketplace item is subject to a separate restriction.

Not every issue necessarily leads to automatic rejection. For example, missing contents may sometimes result in a reduced refund rather than a complete denial.

What to Do If Best Buy Refuses Your Return

If Best Buy declines a return, ask which eligibility requirement prevented acceptance.

Then review the applicable return period, seller information, and condition requirements.

If the issue involves missing purchase documentation, check whether the original order can be identified through an account or other available records.

For Marketplace purchases, confirm that the correct seller’s terms were applied.

If the product has a defect and the ordinary return deadline has passed, investigate any applicable warranty or protection plan.

Customers may also contact Best Buy customer support for clarification.

A customer-service review does not guarantee an exception to a published policy.

How to Contact Best Buy About Returns

Best Buy provides official customer support for return questions, product problems, and special handling arrangements.

Best Buy Customer Service: 1-888-BEST BUY (1-888-237-8289)

Customers can use this number for questions about regular returns, damaged products, and major-appliance return arrangements.

For instructions concerning the return of a phone or other carrier-connected device by mail, Best Buy also provides:

Best Buy Mobile: 1-877-702-2211

Published Best Buy Mobile support hours for these instructions are 6 a.m. to midnight Central Time.

Have your order details, product information, and purchase documentation ready before contacting support.

Tips for a Smoother Best Buy Return

A successful return begins with confirming the correct product deadline.

Use these practical precautions:

1. Check the exact return window. An activatable device may have a shorter deadline than a laptop or TV.

2. Verify the seller. Marketplace purchases do not receive the regular 60-day Plus or Total extension.

3. Keep the original contents. Missing accessories and packaging can affect refund eligibility.

4. Inspect expensive products promptly. This is especially important for major appliances and delivery-truck purchases.

5. Reset connected electronics. Remove personal data and unlink cloud accounts before returning devices.

6. Review restocking fees. Certain cameras, drones, projectors, and activatable devices have special charges.

7. Retain shipping records. Keep the carrier receipt and tracking number for mailed returns.

8. Check promotional bundles. Returning only part of an order may affect a discount or free-item benefit.

These precautions can help customers avoid preventable delays and unexpected refund deductions.

Read Next

Explore more helpful guides from this category.

View More Articles→

New Balance Return Policy →

Floor and Decor Return Policy →

Jcpenney Return Policy →

Stockx Return Policy →

Free People Return Policy →

Ssense Return Policy →

Frequently Asked Questions

How Many Days Does Best Buy Give You to Return Something?

Best Buy allows 15 days for most eligible products purchased by standard customers. My Best Buy Plus and Total members receive 60 days on most qualifying direct Best Buy purchases. Activatable devices and certain specialty categories have different deadlines.

Can I Return Something to Best Buy After 30 Days?

Yes, if the product qualifies for a longer return period, such as the 60-day membership benefit or a category-specific extended window. Otherwise, a product subject to the standard 15-day policy would generally be outside its return period.

Can I Return an Opened Laptop to Best Buy?

Yes, an eligible opened laptop can generally be returned within the applicable deadline if it remains in like-new condition and meets the retailer’s requirements. Remove personal information and include the supplied accessories.

Does Best Buy Accept Returns Without a Receipt?

Best Buy may accept eligible receiptless returns, but it can deny or limit them. Accepted returns without proof of purchase are reimbursed through store credit, and state sales taxes and fees are not refunded.

Can I Return a Best Buy Online Order In Store?

Yes. Products shipped from and sold directly by Best Buy can generally be returned at a Best Buy store when eligible. Certain Marketplace and specialty-store purchases have additional restrictions.

Does Best Buy Charge a Restocking Fee?

Some products have restocking fees. Activatable devices, excluding prepaid phones, generally carry a $45 fee. Certain cameras, drones, projectors, and specialty products carry a 15% fee. Best Buy lists exemptions for unopened products and purchases made in specified states or where prohibited by law.

How Long Does Best Buy Take to Refund a Return?

For mailed returns, Best Buy processes the return within 7–10 business days after receipt. Depending on the financial institution, the refund may take up to 10 additional days to appear in the account.

Can I Return a Best Buy Gift for Store Credit?

For an eligible gift purchased directly from Best Buy and returned in store, the gift recipient receives store credit. Mailed gift returns are credited to the original purchaser, who is notified by email.

Conclusion

The Best Buy return policy provides a 15-day return window for most eligible purchases, while My Best Buy Plus and Total members receive 60 days on most qualifying products sold directly by Best Buy.

Important exceptions include shorter deadlines for activatable devices, special return periods for certain products, non-returnable merchandise, and restocking fees on selected categories. Marketplace purchases also have distinct membership and return-handling limitations.

Before making a return, verify the product’s deadline, condition requirements, seller, and available return method. Keep the original accessories and purchase information, and retain tracking records for mailed merchandise.

Understanding these details helps customers choose the appropriate return process and avoid unexpected charges or rejected returns.